How difficult is it to book a service?

[Kinky]

I'll tell you .... flippin impossible.

I wandered into the service department of my local BMW main dealer this morning. All I wanted to do was book the car in for a small piece of work to be done.

Although they had 3 staff wandering around with pieces of paper in their hands, and 1 receptionist; I could not book a service. I was advised to go home and phone them. It was then suggested to the receptionist that perhaps I could use her phone to them directly to book the service. The receptionist said no, as she's not be able to receive the call.

So, only 1 person could help - of whom he had 3 people ahead of me waiting. And 3 others wandering around aimlessly, and 1 receptionist.

Is it that difficult to book a car for them to look at? Obviously yes.

Suffice to say I walked out.

And no, I've not called them. And don't intend to either!

[PetrolTed]

I tried booking my car into Land Rover the other week and was told (despite it being urgent) that they couldn't look at the car for nearly four weeks.

Needless to say I've taken my business elsewhere.

[Blues]

PetrolTed said:

I tried booking my car into Land Rover the other week and was told (despite it being urgent) that they couldn't look at the car for nearly four weeks.

Needless to say I've taken my business elsewhere.

Probably trying to tell you they don't do Porkers?

[Jonny671]

Jesus thats ridiculous.

I work in the Service Trade and sometimes have to ring other places.. I don't get it when the receptionist says their all busy and to call again later.

Err sorry but you've got what, 3 Service Advisors all busy and you can't take a message.

Useless places.

[bmw2002]

Kinky said:

I'll tell you .... flippin impossible.

I wandered into the service department of my local BMW main dealer this morning. All I wanted to do was book the car in for a small piece of work to be done.

Although they had 3 staff wandering around with pieces of paper in their hands, and 1 receptionist; I could not book a service. I was advised to go home and phone them. It was then suggested to the receptionist that perhaps I could use her phone to them directly to book the service. The receptionist said no, as she's not be able to receive the call.

So, only 1 person could help - of whom he had 3 people ahead of me waiting. And 3 others wandering around aimlessly, and 1 receptionist.

Is it that difficult to book a car for them to look at? Obviously yes.

Suffice to say I walked out.

And no, I've not called them. And don't intend to either!

That's Shytners for you!

[kiwifraser]

anonymous said:

[redacted]

Sounds like you need the great AA warranty...

[Sods Law]

I suggest calling bubbles es. . . . Oh car service. . .