eBay advice needed
Discussion
First off, please move this if there is somewhere more suitable - I couldn't readily see anywhere particular.
OK so I just bought a limited edition bass guitar from eBay, described as:
"Here we have a wonderful Epiphone Custom Shop Thunderbird bass in a limited Edition Alpine White. Many people call it Arctic white, its alpine white http://www.epiphone.com/news.asp?NewsID=215
These are becoming quite sought after now and you'd find it incredibly hard to find one in this condition and at such a great price. Most online shops don't even stock them anymore. If you can find a brand new one in a shop, I'd be very surprised.
This bass has literally been played once or twice and is in IMMACULATE condition with no scratches or dings. It also comes with a strong hardcase, strap and stand which has been customised to fit the thunderbird shape.
The bass is fast with low action and has no fretwear whatsoever. The pickups sound fantastic swell. True Thunderbird tone. grab yourself a bargain as you will be waiting round a hell of a long time to find another like this at this brilliant price."
I paid what I'd consider to be a premium to acquire an immaculate, as new, bass as I have been after one of these for some time now. The item turned up yesterday, in its case with a shedload of bubble wrap around the outside of the case. Great, I thought! I opened it up and was slightly concerned as there was no wrapping around the guitar itself (I had heard it move as I picked up the case to unwrap it and was immediately concerned) but sure enough, the bass looked as described, to the point that it even has some of the original shrink wrapping applied during manufacture still on the tuning pegs and electrical cover!
However, when I then turned the bass over I was shocked to see that it had clearly had some impact during transit as there is a whacking great dent and some of the wood has chipped off
Now obviously I've contacted the seller who was very apologetic, asked for photos and immediately offered financial aid of some sort. I'm going to take the guitar to a local music shop and have them assess the damage but after that I'm not really sure where I stand. Assuming it can be fixed is the seller liable to pay for the cost as this is likely to be at least 25%-50% of the amount I paid, at a minimum? If it can't be fixed then what next, other than returning it and getting a full refund?
OK so I just bought a limited edition bass guitar from eBay, described as:
"Here we have a wonderful Epiphone Custom Shop Thunderbird bass in a limited Edition Alpine White. Many people call it Arctic white, its alpine white http://www.epiphone.com/news.asp?NewsID=215
These are becoming quite sought after now and you'd find it incredibly hard to find one in this condition and at such a great price. Most online shops don't even stock them anymore. If you can find a brand new one in a shop, I'd be very surprised.
This bass has literally been played once or twice and is in IMMACULATE condition with no scratches or dings. It also comes with a strong hardcase, strap and stand which has been customised to fit the thunderbird shape.
The bass is fast with low action and has no fretwear whatsoever. The pickups sound fantastic swell. True Thunderbird tone. grab yourself a bargain as you will be waiting round a hell of a long time to find another like this at this brilliant price."
I paid what I'd consider to be a premium to acquire an immaculate, as new, bass as I have been after one of these for some time now. The item turned up yesterday, in its case with a shedload of bubble wrap around the outside of the case. Great, I thought! I opened it up and was slightly concerned as there was no wrapping around the guitar itself (I had heard it move as I picked up the case to unwrap it and was immediately concerned) but sure enough, the bass looked as described, to the point that it even has some of the original shrink wrapping applied during manufacture still on the tuning pegs and electrical cover!
However, when I then turned the bass over I was shocked to see that it had clearly had some impact during transit as there is a whacking great dent and some of the wood has chipped off
Now obviously I've contacted the seller who was very apologetic, asked for photos and immediately offered financial aid of some sort. I'm going to take the guitar to a local music shop and have them assess the damage but after that I'm not really sure where I stand. Assuming it can be fixed is the seller liable to pay for the cost as this is likely to be at least 25%-50% of the amount I paid, at a minimum? If it can't be fixed then what next, other than returning it and getting a full refund?
Ian_sUK said:
A mate had exactly the same thing but was the seller and the guitar was virtually destroyed while still being very well packed. He took photos of the packaging before sending and used
these as proof to claim off the courier.
If it was sensibly wrapped and yet the courier damaged it then it's up to the courier to make it good.these as proof to claim off the courier.
mrmr96 said:
Ian_sUK said:
A mate had exactly the same thing but was the seller and the guitar was virtually destroyed while still being very well packed. He took photos of the packaging before sending and used
these as proof to claim off the courier.
If it was sensibly wrapped and yet the courier damaged it then it's up to the courier to make it good.these as proof to claim off the courier.
King Herald said:
mrmr96 said:
Ian_sUK said:
A mate had exactly the same thing but was the seller and the guitar was virtually destroyed while still being very well packed. He took photos of the packaging before sending and used
these as proof to claim off the courier.
If it was sensibly wrapped and yet the courier damaged it then it's up to the courier to make it good.these as proof to claim off the courier.
911motorsport said:
I think it's up to you to claim from the courier. The carriage was part of your purchase arrangement with the seller, i.e. the contract is between you and the carrier. Did the seller offer a collection option? as this could also affect any subsequent claim.
Only if the buyer engaged the courier directly. Usually the contract is between the seller and the courier so it's up to the seller to sort it out.Well I popped down to a local well respected music shop (Hogans in Newbury for anyone who knopws it) and it sounds like its a no go tbh. Can be repaired and repainted but will always be there but to repair and respray to the length that its as if it never existed is not likely dude to being uneconomical Sounds like a refund jobby - the seller has offered me that option but i do feel dreadful for them as they will be significantly out of pocket for p&p let alone a £350 bass guitar being next to worthless now
All for the sake of a £1 piece of bubble wrap/sellophane wrap around the bass itself
In terms of courier i was goign to say, he engaged them and paid them so surely that would be his onus to chase the courier company for compo?
Sounds like a refund jobby - the seller has offered me that option but i do feel dreadful for them as they will be significantly out of pocket for p&p let alone a £350 bass guitar being next to worthless now All for the sake of a £1 piece of bubble wrap/sellophane wrap around the bass itself
In terms of courier i was goign to say, he engaged them and paid them so surely that would be his onus to chase the courier company for compo?
King Herald said:
mrmr96 said:
Ian_sUK said:
A mate had exactly the same thing but was the seller and the guitar was virtually destroyed while still being very well packed. He took photos of the packaging before sending and used
these as proof to claim off the courier.
If it was sensibly wrapped and yet the courier damaged it then it's up to the courier to make it good.these as proof to claim off the courier.
A very rare item ruined forever
mrmr96 said:
paoloh said:
Your claim is against the SELLER.
He can then claim against the courier.
What makes you say that?He can then claim against the courier.
The contract for delivery is between seller and courier.
Seller is responsible for safe delivery of goods to buyer.
paoloh said:
mrmr96 said:
paoloh said:
Your claim is against the SELLER.
He can then claim against the courier.
What makes you say that?He can then claim against the courier.
The contract for delivery is between seller and courier.
Seller is responsible for safe delivery of goods to buyer.
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