Dyson Appliances
Discussion
On account of being a tight sod I have never bought new a Dyson hoover... sorry... vacuum cleaner. But last week I "inherited" one (2002 model) which was unfortunately broken on account of the fact that someone had vacuumed a building site with it.
So I called Dyson to see what could be done and they said that for £69 they would visit my house and sort it out. Whatever it needed. I assumed though that when the engineer spotted that it was full of bricks and mortar he'd write it off. But no, far from it.
He spent an hour here this afternoon and took the whole thing apart, and then fitted a new motor, brush, clutch and some other bits that I didn't recognise. He also gave us a new hose in case the other one packed up and he's ordered a new cyclone which we can fit ourselves.
It seems that the only original parts left are the handle, wheels and lower body. Everything else is new and guaranteed for a year.
Dyson stuff is quite pricey but it's difficult to see how they can afford to basically jack up and replace a whole vacuum cleaner for £69 after a lifetime of abuse.
I have no connection with Dyson but it's refreshing in this day and age to find a company that wants to see its products stay working, when so many manufacturers are only interested in getting to the end of the one year warranty.
Manks
So I called Dyson to see what could be done and they said that for £69 they would visit my house and sort it out. Whatever it needed. I assumed though that when the engineer spotted that it was full of bricks and mortar he'd write it off. But no, far from it.
He spent an hour here this afternoon and took the whole thing apart, and then fitted a new motor, brush, clutch and some other bits that I didn't recognise. He also gave us a new hose in case the other one packed up and he's ordered a new cyclone which we can fit ourselves.
It seems that the only original parts left are the handle, wheels and lower body. Everything else is new and guaranteed for a year.
Dyson stuff is quite pricey but it's difficult to see how they can afford to basically jack up and replace a whole vacuum cleaner for £69 after a lifetime of abuse.
I have no connection with Dyson but it's refreshing in this day and age to find a company that wants to see its products stay working, when so many manufacturers are only interested in getting to the end of the one year warranty.
Manks
OP - that seems like very good value.
We're now on to our second Dyson and I would never buy any other else. I hate vacuuming but a Dyson makes the process as painless as possible.
The only reason we're only just on our second after 10 years is that the Mrs wanted one of the new smaller models - the first one is still going, despite being used on house rennovation works etc. Occasional cleaning of the tub and filter changes means it still runs very well indeed. Great products.
We're now on to our second Dyson and I would never buy any other else. I hate vacuuming but a Dyson makes the process as painless as possible.
The only reason we're only just on our second after 10 years is that the Mrs wanted one of the new smaller models - the first one is still going, despite being used on house rennovation works etc. Occasional cleaning of the tub and filter changes means it still runs very well indeed. Great products.
working class said:
£69 quid for parts and labour? You've got to be kidding me?
Do you have link? Mom and Dads died a year ago I'll pass the info onto them.
Contact Dyson direct. Do you have link? Mom and Dads died a year ago I'll pass the info onto them.
I've had mine 18 months and last week had several parts replaced including the motor... For free! Despite it being out of the year manufacturer guarantee they deemed it their fault.
Worse case scenario ten years down the line (at current prices) is, as the OP says, £69 for what is effectively a new vacuum cleaner. Awesome stuff.
working class said:
£69 quid for parts and labour? You've got to be kidding me?
Do you have link? Mom and Dads died a year ago I'll pass the info onto them.
http://www.dyson.co.uk/support/help.asp?article=91...Do you have link? Mom and Dads died a year ago I'll pass the info onto them.
Conian said:
Deva Link said:
That does sound amazing - how can they possibly afford to do that?
because the parts are worth pennies, thus making a mockery of the inflated purchase prices they charge.monthefish said:
OP - that seems like very good value.
We're now on to our second Dyson and I would never buy any other else. I hate vacuuming but a Dyson makes the process as painless as possible.
The only reason we're only just on our second after 10 years is that the Mrs wanted one of the new smaller models - the first one is still going, despite being used on house rennovation works etc. Occasional cleaning of the tub and filter changes means it still runs very well indeed. Great products.
+1 We're now on to our second Dyson and I would never buy any other else. I hate vacuuming but a Dyson makes the process as painless as possible.
The only reason we're only just on our second after 10 years is that the Mrs wanted one of the new smaller models - the first one is still going, despite being used on house rennovation works etc. Occasional cleaning of the tub and filter changes means it still runs very well indeed. Great products.
The old upright is now used for cleaning out the cars and DIY stuff (I properly clogged up the filter with plaster dust but it washed out just fine). The 2nd smaller one is used in the house.
Had my vacuum rebuilt (read all parts except the body replaced) previously, and only cost me £39 because the engineer was already coming to fix the dyson washing machine (brought second hand for £250) and that's was only £92 for all parts and labour.
2 new motors, new pump, new door lock, only actually need a pump but the other bits were reading slightly high on the earth leakage.
Also had a new drum fitted previously for £89 at the time, after OH bra wire stabbed a hole in the drum, New drum without fitting would have been £300.
Unfortunately the washing machines aren't made any more and the drum manufacture has gone out of business so if the drum goes again the machines a write off, however I have heard of dyson paying a percentage of the machines value back depending on the years of use. Something along the lines of they should last at least 10 years so they pay back 10% of the original value per year less than 10. When new the machines were £800 to £1000 so after 6 years of use they give back up to £400.
As op says excellent service, yes you pay a premium up front but well worth it in the end.
2 new motors, new pump, new door lock, only actually need a pump but the other bits were reading slightly high on the earth leakage.
Also had a new drum fitted previously for £89 at the time, after OH bra wire stabbed a hole in the drum, New drum without fitting would have been £300.
Unfortunately the washing machines aren't made any more and the drum manufacture has gone out of business so if the drum goes again the machines a write off, however I have heard of dyson paying a percentage of the machines value back depending on the years of use. Something along the lines of they should last at least 10 years so they pay back 10% of the original value per year less than 10. When new the machines were £800 to £1000 so after 6 years of use they give back up to £400.
As op says excellent service, yes you pay a premium up front but well worth it in the end.
Their set fee service shows up many other companies poor after sales etc. But i find the whole Dyson thing a little bit 'trendy and sad" . A panasonic /Meile or Sebo will be a much better buy. The washing machine was a Dyson disaster !!
But he is a real genius who wanted to set up a great college etc in the UK until the council stopped him etc
But he is a real genius who wanted to set up a great college etc in the UK until the council stopped him etc
Kindersley said:
Their set fee service shows up many other companies poor after sales etc. But i find the whole Dyson thing a little bit 'trendy and sad" . A panasonic /Meile or Sebo will be a much better buy.
I realise this is about vacuum's but I was dismayed by a fairly expensive Panny microwave dying at 16mths and Panasonic basically said "hard luck". Nearest service centre they referred us to had closed some time ago and the nexy one is an hours drive.Gassing Station | Homes, Gardens and DIY | Top of Page | What's New | My Stuff