Warranty replacement expectations?

Warranty replacement expectations?

Author
Discussion

tjdixon911

Original Poster:

1,911 posts

238 months

Tuesday 31st August 2010
quotequote all
Right, 5 months ago I discovered a crack in my Cove Hustler frame so dropped it back to the bike shop and been waiting for the replacement since.

Anyway, the frame is finally in the country however they have changed the colours in 2010/11 and as they are replacing the front half the only Black they do is Gloss and not Matt, so the bike is now going to have a different finish front to rear.

So question is, Am I right to expect a replacement frame in the same colour as the rear end/original colour, if this is unavailable should they offer a complete frame in the same colour? Is offering an alternative colour acceptable, I don't think it is.....

I had the bikes 13 months prior to discovering the crack.

Any help is much appreciated....

itsnotarace

4,685 posts

210 months

Tuesday 31st August 2010
quotequote all
Not unreasonable to expect it to match


anonymous-user

55 months

Tuesday 31st August 2010
quotequote all
if they are not going to replace it, they should at least spray it the same colour....