BMIBABY Premium Customer Service Line Grrrr...

[robm3]

Tried ringing BMIbaby's premium charge customer service line??

Circa £1 per minute, you're on hold listening to rubbish for 50 seconds, then select 'Customer Service' only to hear a recording saying, "Please post your queries to xxxxxxx...."

So that's £2 pounds just to hear an address. It should tell you on the website that they will not answer any customer service related calls on their premium cost number.

What a con!

How would someone go about reporting this?

[robm3]

Oh, I forget to add, if you follow their advice:

"For complaints regarding our premium rate number please call 0844 2450055"


That number says "due to high volume of calls, we cannot take you query, please call back later"

I've been trying on and off for two days now and it's the same message.

Again, a massive con!

Edited by robm3 on Wednesday 29th September 08:07

[anonymous-user]

That pisses me off. You ring somewhere, namely a motor insurance place, and the first recorded announcement says "We are currently experiencing high levels of calls" or something similar.

Currently?! fkING CURRENTLY?! EVERY TIME I'VE RUNG IN THE LAST 2 YEARS I GET THE SAME ING MESSAGE!

Employ more people - you charge us enough. s.