Porsche Main Dealer and Safety
Discussion
I have just had my Boxster S serviced by a main dealer nearest to where I live in Hertford. Before I took the car in it was covered by a fall of pollen or something from a tree so I cleaned and polished it. After the service (40K Miles) I went to collect the car but I could not take it home because they'd lost the key but expected to find it the next day and offered to deliver the car to me. This they did. I noticed the next day that there was a gouge in the rear pu section that could only have happened at the dealers, it was not there when I polished the car, there was no polish in the gouge. They denied they did it, even though the car had not been driven by anyone but them.
They told me that they had not had time to change the brake fluid as part of the 40k service but this could be done at the next service, in 12 months time.I know that brake fluid is hygroscopic and that whilst the brakes will probably work OK it may accelerate the wear of the various components, they agreed. When I put it to them that they should repair the damage to the car they denied it was done by them but offered to change the brake fluid as a gesture of good will!
I also asked them about suspension geometry checks, they advised that this is not part of any service schedule for a Boxster but the wear on the tyres indicated that maybe the suspension needed adjusting they only said this when I raised the subject. Is this Arthur Daley approach to customers typical, it's enough to put you off Porsche ownership.
They told me that they had not had time to change the brake fluid as part of the 40k service but this could be done at the next service, in 12 months time.I know that brake fluid is hygroscopic and that whilst the brakes will probably work OK it may accelerate the wear of the various components, they agreed. When I put it to them that they should repair the damage to the car they denied it was done by them but offered to change the brake fluid as a gesture of good will!
I also asked them about suspension geometry checks, they advised that this is not part of any service schedule for a Boxster but the wear on the tyres indicated that maybe the suspension needed adjusting they only said this when I raised the subject. Is this Arthur Daley approach to customers typical, it's enough to put you off Porsche ownership.
See my thread some time ago "my Porsche was damaged by Porsche dealer". The dealership in question was completely incompetent, no customer care and rude. When I approached dealer principal, he was even ruder and agressive.
When approached Porsche, I didnt find them helpful at all. They took dealer's side and rubished my complaint in an arrogant way.
This whole experienced has put me off buying a Porsche ever again.
When approached Porsche, I didnt find them helpful at all. They took dealer's side and rubished my complaint in an arrogant way.
This whole experienced has put me off buying a Porsche ever again.
dazren said:
Speak to the dealer principal and if you get no joy speak to Porsche GB.
DAZ
Ha ha ha ha, oh dear I can`t see for the tears. I wouldn`t even waste the skin on your fingers chap. My experience is that they will view you as a whinging git. Pay you a bit of lip service but basically tell you to F off, in a polite corporate way of course !!
Even when you have a problem with a new car costing the North side of 50k you`re going to struggle. A scratch on the bumper of a Boxster usually gets a small tin of mints. Take the Brake fluid change !!!!!
Henry
henry-F said:
dazren said:
Speak to the dealer principal and if you get no joy speak to Porsche GB.
DAZ
Ha ha ha ha, oh dear I can`t see for the tears........
Try using a handkerchief you cynical git.
If a customer gets no satisfaction at sorting a problem out at dealership level then Porsche GB has got to be their next logical step? If problems are not brought to Porsche GB's attention, that dealers are screwing up with customers cars, how are they supposed to do anything about bad dealers in the long run. BTW getting back to the original question I've never heard of the costs of geometry checks being included as part of the normal servicing of the vehicle.
DAZ
>> Edited by dazren on Wednesday 7th April 22:09
Ajax,
Just ask to see the after sales manager who's surname could rhyme with (judy) Garland, but who looks like that perma-tan oily bloke who rummages around auctions room for bargains on the telly, I am assuming that it's the same OPC that completely and utterly-butterly 'ucked up my windscreen, and then had the temerity to send that low-life out to try and pacify me with some bullshit about in all his years "he's never known 993's to have creaky windscreens", well mine didn't until they bodged it, five 'ucking years it takes me to save for it, and this odious cretin try's to feed me that crap. The upshot was i resisted (oh and how i was very tempted) just chinning him there and then, and decided that that would only make me happy for a day, i wanted my windscreen sorted, so I went Porsche Reading, told them the whole truthful story and other horror stories about previous services with these clowns. End result Porsche GB sorted the car. Oh yeah, and another thing ask them if they still use Esso Ultron instead of the approved Mobil 1. Yes, that's right sir, "it is fully synthetic, just like Mobil 1" was another cracker from this repellent 'uckwit. I am reading more and more complaints about OPC's, which makes for interesting reading but at the same time, i don’t know about you, but i feel cheated by them, i know it's all a bit rose tinted glasses, but when you dream of owning one of these cars that has been a long time coming, you want people that you entrust it with to have the same amount of patience and care. Porsche is the only company that has never needed it's marketing machine to do a number on me so that i may be persuaded to buy its product, the product itself did that, only for these feckless middle management twats to slowly unravel the promise.
Just ask to see the after sales manager who's surname could rhyme with (judy) Garland, but who looks like that perma-tan oily bloke who rummages around auctions room for bargains on the telly, I am assuming that it's the same OPC that completely and utterly-butterly 'ucked up my windscreen, and then had the temerity to send that low-life out to try and pacify me with some bullshit about in all his years "he's never known 993's to have creaky windscreens", well mine didn't until they bodged it, five 'ucking years it takes me to save for it, and this odious cretin try's to feed me that crap. The upshot was i resisted (oh and how i was very tempted) just chinning him there and then, and decided that that would only make me happy for a day, i wanted my windscreen sorted, so I went Porsche Reading, told them the whole truthful story and other horror stories about previous services with these clowns. End result Porsche GB sorted the car. Oh yeah, and another thing ask them if they still use Esso Ultron instead of the approved Mobil 1. Yes, that's right sir, "it is fully synthetic, just like Mobil 1" was another cracker from this repellent 'uckwit. I am reading more and more complaints about OPC's, which makes for interesting reading but at the same time, i don’t know about you, but i feel cheated by them, i know it's all a bit rose tinted glasses, but when you dream of owning one of these cars that has been a long time coming, you want people that you entrust it with to have the same amount of patience and care. Porsche is the only company that has never needed it's marketing machine to do a number on me so that i may be persuaded to buy its product, the product itself did that, only for these feckless middle management twats to slowly unravel the promise.
veewhy said:
Ajax,
"I am assuming that it's the same OPC that completely and utterly-butterly 'ucked up my windscreen, and then had the temerity to send that low-life out to try and pacify me with some bullshit about in all his years "he's never known 993's to have creaky windscreens", well mine didn't until they bodged it, five 'ucking years it takes me to save for it, and this odious cretin try's to feed me that crap. The upshot was i resisted (oh and how i was very tempted) just chinning him there and then, and decided that that would only make me happy for a day, i wanted my windscreen sorted, so I went Porsche Reading, told them the whole truthful story and other horror stories about previous services with these clowns................. that's right sir, "it is fully synthetic, just like Mobil 1" was another cracker from this repellent 'uckwit.................. Porsche is the only company that has never needed it's marketing machine to do a number on me so that i may be persuaded to buy its product, the product itself did that, only for these feckless middle management twats to slowly unravel the promise.
Not a fan of OPCs then ? (nicely stated veewhy) Will
>> Edited by will_t on Wednesday 7th April 23:28
I cant stand companies who dont take responcibility for their (usually incompetant) actions, are you alowed to name and shame on this website? If so isnt it about time the crap ones got their comeupance? Just because you drive a Porsche does not mean you have the money to waste on other people patheticness. Fight the dealer all the way put the name out there and get something done about it, this whole country p***es me off with the way big companies stamp on the consumer knowing there is little we can do and being British we do nothing anyway!
Sorry rant over. Off to the pub for destress.
Sorry rant over. Off to the pub for destress.
dazren said:
If a customer gets no satisfaction at sorting a problem out at dealership level then Porsche GB has got to be their next logical step? If problems are not brought to Porsche GB's attention, that dealers are screwing up with customers cars, how are they supposed to do anything about bad dealers in the long run.
DAZ
>> Edited by dazren on Wednesday 7th April 22:09
That rather implies that PCGB give a shit. I`ll tell you the bloke`s name now - Andy Goss. The big cheese himself, el capitano, the head of Porsche Cars Great Britain limited. When we had a few teething problems with the k-n I went down the normal route of Porsche assistance (the RAC to you and I), it took 3 days to get the car picked up, the usual "we`ve never heard of this happening before sir rubbish", so I penned Mr Goss a line or two. As I did the next time I had a problem, and the next time - and I ought to this time but to be honest I almost can`t be bothered. He sees me as a whining toss pot when in fact I`m trying my hardest to champion the k-n in the face of adversity. I also took the time to thank him when good service was delivered from the company - so I`m not writing just to nit pick or because I harbour some long standing grudge.
When I towed the GT3 up to Croft behind the K-N I had people slowing to photograph the pair of cars, I even had a bloke with a video camera. It`s embarassing but it does the K-N no harm in the free publicity stakes. Even with all this they truely don`t seem to care.
As a company Porsche is at an akward point. It`s too big to treat customers as individuals, holding their hand when things go wrong and generally showering them with love, but they are too small to have a BMW type safety net of customer support where they will move mountains to keep you brand loyal.
Time will tell but I fear the worst.
Henry
henry-F said:
That rather implies that PCGB give a shit.............. I also took the time to thank him when good service was delivered from the company - so I`m not writing just to nit pick or because I harbour some long standing grudge.
When I towed the GT3 up to Croft behind the K-N I had people slowing to photograph the pair of cars, I even had a bloke with a video camera. It`s embarassing but it does the K-N no harm in the free publicity stakes. Even with all this they truely don`t seem to care.
As a company Porsche is at an akward point. It`s too big to treat customers as individuals, holding their hand when things go wrong and generally showering them with love, but they are too small to have a BMW type safety net of customer support where they will move mountains to keep you brand loyal.
Time will tell but I fear the worst.
Henry
What hope for the rest of us ? Will
PCGB treat the dealers with an iron fist too in some respects (dealers selling out of "area" etc and not towing the line will find there allocation of cars cut) yet where the things that matter, customer care etc, they pretend they care but we all know they dont.
Henry Firman.........you will end up on the "black list" of customers who whinge too much if your not careful, and no one will sell you a car!!!
I think I was on it a long time ago for the fact that I sell second hand Porsches!
We sell no new product and rarely tread on Porsche main dealer`s toes. It has always sadenned me that we do not have a better relationship with the Porsche company or group. We see a side to their customers that they do not, we see things from a distance and can see mistakes they make. To chat over things whilst having a cup of tea at Goodwood for instance would surely help them. And in all we would ask is.... well nothing actually, just the pleasure of knowing you`re doing your little bit to help the marque. Lord knows I`m enthusuastic about it, but in a healthy way. We buy new product, we race cars, we understand the challenges faced within the motor industry. We`re not living in the past and understand they must move forward.
In truth if you want a car you can always get one but I would have hoped to have proved my "worthieness" to own new Porsches by the way I`ve handled myself over the Cayenne: ie not cashing it in for a fast buck when we had one of the first ones, using it properly, chatting to people about it - I`ve lost count of the number of cars I`ve helped owners spec up prior to delivery and generally spreading the good word.
Still who knows. Have a happy easter and don`t eat too much chocolate my fat friends. I`m off down the gym for another couple of hours to work on my finely tuned frame.
Henry
We sell no new product and rarely tread on Porsche main dealer`s toes. It has always sadenned me that we do not have a better relationship with the Porsche company or group. We see a side to their customers that they do not, we see things from a distance and can see mistakes they make. To chat over things whilst having a cup of tea at Goodwood for instance would surely help them. And in all we would ask is.... well nothing actually, just the pleasure of knowing you`re doing your little bit to help the marque. Lord knows I`m enthusuastic about it, but in a healthy way. We buy new product, we race cars, we understand the challenges faced within the motor industry. We`re not living in the past and understand they must move forward.
In truth if you want a car you can always get one but I would have hoped to have proved my "worthieness" to own new Porsches by the way I`ve handled myself over the Cayenne: ie not cashing it in for a fast buck when we had one of the first ones, using it properly, chatting to people about it - I`ve lost count of the number of cars I`ve helped owners spec up prior to delivery and generally spreading the good word.
Still who knows. Have a happy easter and don`t eat too much chocolate my fat friends. I`m off down the gym for another couple of hours to work on my finely tuned frame.
Henry
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