BT - how are they still in business
Discussion
Long story short but having to get phone line and broadband moved back to BT. Order placed mid September. Letter and email sent to confirm that go live date for both was the 12 October. With the home hub being delivered on or before that date.
It's now the 14th and no sign. Called India to be told that my order has been placed in such a way that delivery will actually be the 28th. Both the letters and the emails were wrong according to "Mark".
Anyone got a number for a uk centre? Surely they would want to know how s
t their service is and can rustle me up a home hub quicker than that?
P
It's now the 14th and no sign. Called India to be told that my order has been placed in such a way that delivery will actually be the 28th. Both the letters and the emails were wrong according to "Mark".
Anyone got a number for a uk centre? Surely they would want to know how s
t their service is and can rustle me up a home hub quicker than that?P
MRSNEAK said:
Anyone got a number for a uk centre? Surely they would want to know how st their service is and can rustle me up a home hub quicker than that?
020 7356 5000 is the head office switchboard according to http://www.saynoto0870.comt their service is and can rustle me up a home hub quicker than that?steedy27 said:
Not sure why you want to get BT broadband so much its 99% chance that its going to terrible
The only reason is that my entire street is uses one route back to the exchange, I use another much longer route which means I get 0.8MBs!! Friend is a BT engineer, if I am with them he should be able to get me swapped over.Edited by anonymous-user on Thursday 14th October 20:16
SparkFox said:
MRSNEAK said:
Anyone got a number for a uk centre? Surely they would want to know how st their service is and can rustle me up a home hub quicker than that?
020 7356 5000 is the head office switchboard according to http://www.saynoto0870.comt their service is and can rustle me up a home hub quicker than that?Simpo Two said:
1) They own all the wires
2) Many people still believe that BT is best - in the words of my neighbour, 'We know it costs a bit more but it's reliable isn't it'.
Power of the brand and all that.
your neighbour must be my mum.2) Many people still believe that BT is best - in the words of my neighbour, 'We know it costs a bit more but it's reliable isn't it'.
Power of the brand and all that.
Same thing she said.
I wasted about ten minutes of my life telling her they were all now separate entities, but left her to it in the end
TBH, I don't know either.
They've got a very bad name in my professional arena and I have no idea how they win contracts. I even worked for them once and their work ethics are deplorable.
They do try to embrace new work ethics but it's with such cack handed officious incompetence I really don't know how they manage to keep their head above water.
I reckon they've depended on a lot of gubbermint 'business' over the past few years and are going to feel the pinch soon.
FWIW, I have BT at home as there's not a lot of choice where I live, but it's not actually been bad TBH.
They've got a very bad name in my professional arena and I have no idea how they win contracts. I even worked for them once and their work ethics are deplorable.
They do try to embrace new work ethics but it's with such cack handed officious incompetence I really don't know how they manage to keep their head above water.
I reckon they've depended on a lot of gubbermint 'business' over the past few years and are going to feel the pinch soon.
FWIW, I have BT at home as there's not a lot of choice where I live, but it's not actually been bad TBH.
How are they still in business? Simple. Monopoly. Despite decades of bullst about getting rid of their monopoly, they effectively still have one. The so-called "competitors" still have to use BT lines, their so-called "cheap deals" are all about discounts on phone calls and don't save anything on the basic bit of just renting the line, and they tie you in to their own st choice of broadband. If you want to be able to make free choice of your broadband supplier you have to get the phone line direct from BT. The only way the "competitors" are any use is if you don't mind not being able to choose your broadband supplier freely and you also make sufficient use of the landline phone that the phone call discount business has any meaning.
Oh yes, there may be Virgin/cable, but lots of places don't have cable. And they don't do a deal which is just internet, you have to get not only a phone but also some expensive deal to watch a load of st TV as well.
BT suck arse but they are still pretty much the only possible choice.
t about getting rid of their monopoly, they effectively still have one. The so-called "competitors" still have to use BT lines, their so-called "cheap deals" are all about discounts on phone calls and don't save anything on the basic bit of just renting the line, and they tie you in to their own st choice of broadband. If you want to be able to make free choice of your broadband supplier you have to get the phone line direct from BT. The only way the "competitors" are any use is if you don't mind not being able to choose your broadband supplier freely and you also make sufficient use of the landline phone that the phone call discount business has any meaning. Oh yes, there may be Virgin/cable, but lots of places don't have cable. And they don't do a deal which is just internet, you have to get not only a phone but also some expensive deal to watch a load of s
t TV as well.BT suck arse but they are still pretty much the only possible choice.
i can top this, ordered for my business phone and net to be moved to the new address, and based my moving date (tomorrow) upon the info they gave.
chased the order again today, to be told the phone will be live on the 28th not tomorrow as promised, and the net 3 weeks after.
i was not impressed, and mentioned a conversation id had with a bt engineer who happened to be in my unit who had offered to do the job for me as a hobble for £80, and BT's reply was
"to be honest sir, id go for that offer, its good one"
FFS i can get a BT engineer to work a fiddle quicker than his boss can provide the service i pay for.
chased the order again today, to be told the phone will be live on the 28th not tomorrow as promised, and the net 3 weeks after.
i was not impressed, and mentioned a conversation id had with a bt engineer who happened to be in my unit who had offered to do the job for me as a hobble for £80, and BT's reply was
"to be honest sir, id go for that offer, its good one"
FFS i can get a BT engineer to work a fiddle quicker than his boss can provide the service i pay for.
Pigeon said:
Oh yes, there may be Virgin/cable, but lots of places don't have cable. And they don't do a deal which is just internet, you have to get not only a phone but also some expensive deal to watch a load of st TV as well.
BT suck arse but they are still pretty much the only possible choice.
We have Virgin-on-the-ridiculous Media here - my now-wife had just a Virgin Media phone line when I moved in, and I ordered VM Broadbean in my name when I moved in (they seemed to be unable to comprehend that I don't in fact have any desire for a ridiculous number of tv channels for an extra £15 a month, and that's for the 'basic' package, but they 'got it' in the end). So buying just what the customer wants and not all the extraneous garbage is possible with Virgin - if difficult! t TV as well.BT suck arse but they are still pretty much the only possible choice.
From previous experience with BT, if they were the only telephone and broadbean supplier available to me where I live, I would go without. Really, their customer (dis)service has been that poor.
VM's customer service has (admittedly) been equally bad at times, but extremely good at other times... Which is probably as good as it will get without be getting a BT line installed
which ain't gonna happen.Simpo Two said:
1) They own all the wires
2) Many people still believe that BT is best - in the words of my neighbour, 'We know it costs a bit more but it's reliable isn't it'.
Power of the brand and all that.
Hate to say it but BT is probably more reliable for broadband than the rest, especially those that have their own LLUs. BT engineers in the exchanges have a monthly performance rating that lists the number of circuits that have had problems that they were responsible for wiring in. Third party engineers that go on site have no such quality control which is why they got banned temporarily from exchanges in one group a couple of years ago.2) Many people still believe that BT is best - in the words of my neighbour, 'We know it costs a bit more but it's reliable isn't it'.
Power of the brand and all that.
MRSNEAK said:
Long story short but having to get phone line and broadband moved back to BT. Order placed mid September. Letter and email sent to confirm that go live date for both was the 12 October. With the home hub being delivered on or before that date.
It's now the 14th and no sign. Called India to be told that my order has been placed in such a way that delivery will actually be the 28th. Both the letters and the emails were wrong according to "Mark".
Anyone got a number for a uk centre? Surely they would want to know how st their service is and can rustle me up a home hub quicker than that?
P
Because TalkTalk are even worse? Waited for four months for broadband, to be eventually handed back to the UK and told they had a technical fIt's now the 14th and no sign. Called India to be told that my order has been placed in such a way that delivery will actually be the 28th. Both the letters and the emails were wrong according to "Mark".
Anyone got a number for a uk centre? Surely they would want to know how s
t their service is and can rustle me up a home hub quicker than that?P
k-up that would delay it all for "a considerable time".Orange got me up and running in 3 days.
TVR Moneypit said:
BT? fking BT?
Thoses can go and fk themselves seven ways untill Sunday for all I care. And do it sideways as well. Utter, utter, utter, utter bd tt fkface st breath wkers. And that ginger gormless tt on there adverts can go and fk himself as well.
B fking T? I'd rather use yogert pots with string, carrier pidgeons and smoke signals than use fking BT ever, ever again. Utter fking wkers!
One takes it that you have never had dealing with Kingston Telecommunications? Bunch of king BT?Those
s can go and fk themselves seven ways untill Sunday for all I care. And do it sideways as well. Utter, utter, utter, utter bd tt fkface st breath wkers. And that ginger gormless tt on there adverts can go and fk himself as well.B f
king T? I'd rather use yogert pots with string, carrier pidgeons and smoke signals than use fking BT ever, ever again. Utter fking wkers!s who have taken £50pm for 8mb for the last two years, along with £50/month for a few fking calls.Fibre? Something to do with f
king Gillian McKeith mate.Just to weigh-in.
I had Virgin broadband (-non-cable) with BT phone account.
Last Nov, out of the blue, both providers gave me 'sorry you're leaving' notification. Long story short, idiot bds Talk Talk had slammed my line in error, even after I told them of their mistake and they promised not to. Took me fking months to sort and I never got my original number back, -Ofsted were fking useless too.
Tried to get back with Virgin but they could never sort things out.
In the end I relented and went with BT broadband just for the convenience of my phone line and broadband provider being the same.
They did everything they said they would and in about half the time Virgin did. Everything just worked which was a relief after months of being royally fked about by incompetents and hours speaking to clueless helpdesks.
The whole industry seems very inconsistent.
I had Virgin broadband (-non-cable) with BT phone account.
Last Nov, out of the blue, both providers gave me 'sorry you're leaving' notification. Long story short, idiot b
ds Talk Talk had slammed my line in error, even after I told them of their mistake and they promised not to. Took me fking months to sort and I never got my original number back, -Ofsted were fking useless too. Tried to get back with Virgin but they could never sort things out.
In the end I relented and went with BT broadband just for the convenience of my phone line and broadband provider being the same.
They did everything they said they would and in about half the time Virgin did. Everything just worked which was a relief after months of being royally f
ked about by incompetents and hours speaking to clueless helpdesks. The whole industry seems very inconsistent.
Mojooo said:
good customer service is not a requisite of being sucessful. some other companies in that arena have terrible customer service recods, sky, virgin and talk talk to name a few
I think they're all fine until something goes wrong. Then you end up doing battle with FAQs, automated e-mails you can't reply to, support tickets, and people who can't actually fix the problem. It's more than attitude, it's structure. And so a simple problem that could be solved in one short phone call to somebody who could fix it, because a 9-month battle against the corporate ramparts. BT,I have recently changed my Broadband and Telephone service over to O2, after months, nay years, of paying BT's charges the last bill was for £180 for the quarter I'm now paying £33 a quarter for exactly the same service.
When I told BT I was leaving and why, they immediately offered to match O2 on price. My response was "If you can do that now, why didn't you do it years ago" Robbing bds.
When I told BT I was leaving and why, they immediately offered to match O2 on price. My response was "If you can do that now, why didn't you do it years ago" Robbing b
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