Utility W Interview
Discussion
Some help here chaps. I have been asked to attend an interview for this role. I have already had an interview with them, but this was over two years ago. So my recollection of it is very vague.
They have advised me that they will ask me to perform a 'series of tests that need to be completed prior to the interview'. Only then will they proceed with the interview itself.
My question is, as the role is 1st, 2nd and 3rd line based where inbound broadband and telecommunications support will be given, what type of questions will be asked? And what are these series of tests?
They have advised me that they will ask me to perform a 'series of tests that need to be completed prior to the interview'. Only then will they proceed with the interview itself.
My question is, as the role is 1st, 2nd and 3rd line based where inbound broadband and telecommunications support will be given, what type of questions will be asked? And what are these series of tests?
TotalControl said:
My question is, as the role is 1st, 2nd and 3rd line based where inbound broadband and telecommunications support will be given, what type of questions will be asked? And what are these series of tests?
This may sound crazy, but rather than asking randoms off the internet, how about asking the company themselves.shouldbworking said:
TotalControl said:
My question is, as the role is 1st, 2nd and 3rd line based where inbound broadband and telecommunications support will be given, what type of questions will be asked? And what are these series of tests?
This may sound crazy, but rather than asking randoms off the internet, how about asking the company themselves.
They may well use some standard Numeracy, Literacy, problem solving etc tests, I attended a test and interview day at Triumph where they used standard bought in tests for mechanical aptitude, problem solving and maths the questions where easy enough but the time limits made it harder.
They might use an online test for ability/ personality tests and psychometric assessments depending on the company.
Plenty online to try - starter for 10:
http://www.shldirect.com/practice_tests.html
Plenty online to try - starter for 10:
http://www.shldirect.com/practice_tests.html
Crazy idea - they might ask something related to the role.
If it's in BB support I'd expect questions like;
if a customer phones up and says their internet is not working, what questions would you ask them / further information would you require?
How would you respond to a customer who is being agressive over the phone / saying their internet has gone down and they need it fixing NOW!
A Customer is complaining their internet is slow, what information would you require / is there anything you might suggest to speed up their internet.
Things like that..
If it's in BB support I'd expect questions like;
if a customer phones up and says their internet is not working, what questions would you ask them / further information would you require?
How would you respond to a customer who is being agressive over the phone / saying their internet has gone down and they need it fixing NOW!
A Customer is complaining their internet is slow, what information would you require / is there anything you might suggest to speed up their internet.
Things like that..
s.plg said:
TotalControl said:
Just an update on this. I got the job. Many thanks to those who posted on the thread. 
Congrats! Have a 
Was the advice useful? Did they ask anything like the stuff we suggested?
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