Paint runs on a new car, acceptable?
Discussion
So I picked up a new car some weeks back and noticed some chips on the sill (before I had even driven it away), through to the metal and probably causes by a high healed wearing sales person at the dealership.
They rectified it for me but I noticed after that the sill now has paint runs down it and they flow out onto the external part of the sill and are visible with the door open or closed.
I went back and said I wasn't happy and was told that it was not the work they had done, it was like it from factory and they had taken photos of it after the guy repaired the chips (he sprayed it by the way). Does that make it acceptble then for it to have factory paint runs?
It begs another question too; why if they saw the runs prior to fixing the chips did they not get the guy to sort out the paint runs?
I'm quite observant and I don't believe they were already there - even if they were ...so what, my point is that a brand new car should not have large paint runs.
Or am I being too pinickity and accept that it was only a £12,500 and forget about it?
They rectified it for me but I noticed after that the sill now has paint runs down it and they flow out onto the external part of the sill and are visible with the door open or closed.
I went back and said I wasn't happy and was told that it was not the work they had done, it was like it from factory and they had taken photos of it after the guy repaired the chips (he sprayed it by the way). Does that make it acceptble then for it to have factory paint runs?
It begs another question too; why if they saw the runs prior to fixing the chips did they not get the guy to sort out the paint runs?
I'm quite observant and I don't believe they were already there - even if they were ...so what, my point is that a brand new car should not have large paint runs.
Or am I being too pinickity and accept that it was only a £12,500 and forget about it?
Petrolhead_Rich said:
REJECT on the basis it is not fit for sale, or ask for a massive refund for a defective vehicle!
A bit of a grey area this - I told them about it within days and they have said they'll sort it.That grew into the "it's OK it was there from the factory" debate and I responded that it's not acceptable and they are now pursuing a warranty claim.
But one guy keeps saying that the other guy in the service dept is dealing with it and that's alos what the other guys says
I did get a bit pissed off the other week and said if they did not fix it that I'd take it to a bodyshop and get them to do it and invoice the dealer directly.
kambites said:
Paint runs is a perfectly good excuse for rejecting a new car, whether they're from the factory or the dealer.
I agree but the car is great other than this issue.Oh and the heater blower did not work on speed 3 and when they fitted the leather interior they broke a piece of trim then superglued it in place instead of replacing it (I was rather annoyed about that).
These things have all been fixed, except this paint issue.
AndrewW-G said:
Take it to a bodyshop and get them to sort out the runs, it's probably an hour or so's work, then send the bill to the dealer.
As mentioned above - I have threatened to do this.There is a way I could probably have it repaired and get the repairer to bill them direct with no expense to me but not sure it is fair on the repairer as they may never see their money. I may also get into bother for it.
Petrolhead_Rich said:
REJECT on the basis it is not fit for sale, or ask for a massive refund for a defective vehicle!
what utter crap. It's a paint run not a bent chassis. If you seriously think every brand new car is pristine after leaving the factory or doesn't pick up some sort of minor damage sometimes, in transit, you are deluded. I would accept, however, it is a poor show for it not to be picked up at some point and rectified. Although, it just as well be hardened wax residue that hasn't been cleaned off correctly...looks like a paint run but isn't?Hip2Bsquare said:
AndrewW-G said:
Take it to a bodyshop and get them to sort out the runs, it's probably an hour or so's work, then send the bill to the dealer.
As mentioned above - I have threatened to do this.There is a way I could probably have it repaired and get the repairer to bill them direct with no expense to me but not sure it is fair on the repairer as they may never see their money. I may also get into bother for it.
Put in writing to the dealer, ideally sales manager or dealer principal that you are unhappy with the paint and would like it rectified. The car is brand new, brand new cars should not have faults.
If it was a used vehicle then that might be different.
TVR1 said:
Petrolhead_Rich said:
REJECT on the basis it is not fit for sale, or ask for a massive refund for a defective vehicle!
what utter crap. It's a paint run not a bent chassis. If you seriously think every brand new car is pristine after leaving the factory or doesn't pick up some sort of minor damage sometimes, in transit, you are deluded. I would accept, however, it is a poor show for it not to be picked up at some point and rectified. Although, it just as well be hardened wax residue that hasn't been cleaned off correctly...looks like a paint run but isn't?It looks worse than the heel chips!
There are no other paint defects anywhere on the car.
I agree that it is not a reason for rejecting the car now.
I'm annoyed that it was accepted, they promised to rectify it but have since been dicking me around for weeks and weeks.
Dr G said:
Hip2Bsquare said:
AndrewW-G said:
Take it to a bodyshop and get them to sort out the runs, it's probably an hour or so's work, then send the bill to the dealer.
As mentioned above - I have threatened to do this.There is a way I could probably have it repaired and get the repairer to bill them direct with no expense to me but not sure it is fair on the repairer as they may never see their money. I may also get into bother for it.
Put in writing to the dealer, ideally sales manager or dealer principal that you are unhappy with the paint and would like it rectified. The car is brand new, brand new cars should not have faults.
If it was a used vehicle then that might be different.
I'm pretty cheesed off with the dealer experience tbh.
They had said they'd do it when it went in for the blower to be fixed but then said they ran out of time and have just ignored all of my calls ever since.
It's in again for the paint today (because I forced their hand & told them I was bringing it in to be done) but they are jerking me around again; I called an hour ago and they said they weren't sure whether it has been done - the guy who is dealing with it is out yadda yadda yadda yadda....
The other way I had in mind would not cost me a penny
Edited by Hip2Bsquare on Thursday 11th November 17:33
Roo said:
Dr Derek Doctors said:
There is no way a car would leave an OEM factory with runs in the paint
Oh yes there is. Runs, orange peel, bolts and bits missing/rusty.New doesn't mean perfect, unfortunately. Some of our new cars have the most atrocious orange peel.
Edited by robsco on Thursday 11th November 17:42
To get a bodyshop to buff out a run would be £50 or so, even at somewhere approved by the manufacturer, if it were me, for the sake of £50 I'd get it done, send a snot-a-gram to the dealer principal and the manufacturer and either simply chalk it up to experience or bang a claim into moneyclaim.gov.uk for the cost + your out of pocket expenses . . . . . . I wouldnt get into a long, drawn out battle, as life is far far too short
AndrewW-G said:
To get a bodyshop to buff out a run would be £50 or so, even at somewhere approved by the manufacturer, if it were me, for the sake of £50 I'd get it done, send a snot-a-gram to the dealer principal and the manufacturer and either simply chalk it up to experience or bang a claim into moneyclaim.gov.uk for the cost + your out of pocket expenses . . . . . . I wouldnt get into a long, drawn out battle, as life is far far too short
Yes, I agree.It's being messed around that's stressful - they have had it in 3 or 4 times now and not done it.
I've picked it up and it is just the same and then I get the BS that the guy dealing with it is not there/on the phone.
It's annoying.
Why do they have to be so dishonest?
We were considering a second purchase of a new car for my wife from them costing approx £22k.
I'm not so sure we will be spending this money there now if this is what their aftersales are like.
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