iDrive menu item

[groucho]

This menu will not scroll further than the options item. BMWcan't fathom it and say it needs a software update, maybe. It is something to do with ConnectedDriveAssist which I have set up an online account for. They say its working fine their end.

[pottman]

Funny. Also happened to see this on my M3 today. Same problem too. Need to make a call to BMW tomorrow any way, so something else for them to fix.

[groucho]

Let me know if you get a solution.

Cheers.

[danjp]

Hi, this a new car to you? I had a similar issue with my M6 bought recently. I also heard of the same issue from someone else who had recently bought an M5. Despite making sure that connected drive was properly set up from BMW's end, I couldn't get the car to activate the services. A lot of diagnostic time later, and having tried updating the software etc, finally had to order a new telematic unit from germany, coded individually to the car. This was also the same for the other case I referred to. I can let you know more if you want.

[groucho]

danjp said:

Hi, this a new car to you? I had a similar issue with my M6 bought recently. I also heard of the same issue from someone else who had recently bought an M5. Despite making sure that connected drive was properly set up from BMW's end, I couldn't get the car to activate the services. A lot of diagnostic time later, and having tried updating the software etc, finally had to order a new telematic unit from germany, coded individually to the car. This was also the same for the other case I referred to. I can let you know more if you want.

Yes, new car to me. Any info you have would be most helpful.

Also, could this have anything to do with car having a private plate before, twice?

Cheers

Edited by groucho on Sunday 14th November 18:47

[danjp]

Did you buy it AUC? If so, should all be covered under the warranty. If not then I would forget about getting it working as I believe the bill ran into many thousands.. However you could forgoe the diagnostic & just replace the telematics unit & upgrade all the software in the car which is needed when you code a new unit. That would be cheaper I imagine. I think the origin of the problem is that the original owner may have asked for the unit to be deactivated. Apparently if you dont renew the subscription you get an annoying warning light that tells you it isnt functioning. People then would take the car in and the only solution seems to have be to code the unit out of the vehicle order. Somehow this also has the effect of hosing the unit so that no matter what they do they cant activate it again! Heres a link to the problem discussed. I think there was another user too with the same issue..

http://www.m5board.com/vbulletin/e60-m5-e61-m5-tou...

[groucho]

danjp said:

Did you buy it AUC? If so, should all be covered under the warranty.

http://www.m5board.com/vbulletin/e60-m5-e61-m5-tou...

Many thanks. Warranty you say?

I read that and not sure if its the same thing. I get the progress bar and no error messages. Could be telematics of course.

Edited by groucho on Monday 15th November 16:02

[danjp]

I had a different problem from the one in the link I posted. The problem with mine was that absolutely nothing happened when I tried to activate or deactivate services. Hours of troubleshooting with Connected Drive team and nothing could be done to reset the system.

[groucho]

How did you try and activate it, select the options item like in my pic? When I press it I get a progress bar, I forget what it says, but it isn't activate/deactivate.

[danjp]

iirc i had the same screen as you, clicking options gave me 2 options neither of which worked. i never got the pleasure of an update bar. Bet you the telematics units hosed.

[pottman]

Update. At the dealer today. Explained the menu problem and then showed the service manager the unaccesible menu options. According to him, this is a problem not with the telematics, but with the menu structure - the software in the iDrive was wrong and this is not the first time a customer has pointed this out.

And just to prove the point he then dialled up service and BMW online etc from other parts of the iDrive menus.

Guess this makes sense, although judging by other comments I might have let them off too easy.