Does anybody have a contact at Virgin Media?

[Robatr0n]

A bit of an odd request really but does anybody have a contact at Virgin Media?

We've been having some problems with our 50meg broadband since the day it was installed and we're struggling to get any help from Virgin as they have such shoddy customer care.

We would like to speak to someone a little higher up than customer care so as we can find a solution or way forward asap.

Anyone?

[Lakelord]

http://pressoffice.virginmedia.com/phoenix.zhtml?c...

I doubt you'll get passed the PA's of any of the people on the list but you're the Customer and the Customer's always right!
Politely insist to speak to Neil Berkett or have him call you back. Customers do get through on occasion and CEO's really hate being embroiled in this low level stuff and will quickly get someone to address your concerns.

[Robatr0n]

Thanks Colin!

I'll give them a ring and let you know how we get on.

[SystemParanoia]

anyone got Richards number?

[eybic]

I had an issue recently and got pissed of with Delhi so pressed all the options to leave them and finally got through to someone in the UK, he said next time I should do the same thing and he can put me through to a uk call centre.

[Furry Exocet]

I wrote a long letter to the Chief Executive's Office marked formal complaint, received a phone call a week later, problems resolved!

Have you tried the Virgin Media forums? It's staffed by their helpdesk and used to be quite good

[Justin S]

Having fun with them at the moment. They say online that my broadband is faulty, TV is faulty and my phone is good. So how come I am watching TV, typing this on my internet connection and my landline phone doesnt work. Have emailed them this evening and I should get a reply in 2hrs. Anyway, 3 hrs later and nothing.............

[Cas_P]

Another for emailing Neil, generally get back to you and resolve the issue immediately.

[Justin S]

weird, i spoke to them tonight after no reply on the email and I have an engineer booked between 8am and 12pm in the morning..................

[Justin S]

I cant complain, all fixed at the exchange,possibly somebody wiggled a wire by 10am..............