36mth Wannaty - BMW good will

[kwacker9]

Is there any....

Dealerships are now not able to request a good will guesture from BMW if you don't meet certain criteria....

Cars just out of warranty & since I didn't buy it through the dealer network, I don't qualify :-(

Customer services, no use either & cannot overide the decision.

Is there such a thing as customer care ??

With Vauxhall now offering 100k mile warranty & Hyandai with around 7yrs, if/when will we be seeing longer warranties on BMW....

[Soovy]

kwacker9 said:

Is there any....

Dealerships are now not able to request a good will guesture from BMW if you don't meet certain criteria....

Cars just out of warranty & since I didn't buy it through the dealer network, I don't qualify :-(

Customer services, no use either & cannot overide the decision.

Is there such a thing as customer care ??

With Vauxhall now offering 100k mile warranty & Hyandai with around 7yrs, if/when will we be seeing longer warranties on BMW....

Why didn't you extend the warranty?

Legally they have to give you nowt. Sorry.

[pattyg]

Soovy said:

kwacker9 said:

Is there any....

Dealerships are now not able to request a good will guesture from BMW if you don't meet certain criteria....

Cars just out of warranty & since I didn't buy it through the dealer network, I don't qualify :-(

Customer services, no use either & cannot overide the decision.

Is there such a thing as customer care ??

With Vauxhall now offering 100k mile warranty & Hyandai with around 7yrs, if/when will we be seeing longer warranties on BMW....

Why didn't you extend the warranty?

Legally they have to give you nowt. Sorry.

I agree you should get nought. Its not fair on all those who have coughed up to extend the warranty.

[mmm-five]

It was always up to the dealer anyway, and they had a limit based on how much business they did for BMW.

If an owner can't show some 'goodwill' by taking their car to the dealer for servicing/maintenance, and the owner hasn't spent any cash on a BMW warranty, then you can't really blame BMW for telling you to fornicate with yourself.

[Slurms]

kwacker9 said:

Is there any....

Dealerships are now not able to request a good will guesture from BMW if you don't meet certain criteria....

Cars just out of warranty & since I didn't buy it through the dealer network, I don't qualify :-(

Customer services, no use either & cannot overide the decision.

Is there such a thing as customer care ??

With Vauxhall now offering 100k mile warranty & Hyandai with around 7yrs, if/when will we be seeing longer warranties on BMW....

Was it a recent purchase and did have a full BMW history?

[kwacker9]

Recent purchase, previous owner didn't extend it, got a quote to extend but fault was already present & wouldn't have been covered.....car has a 5yr service pack but is almost out as nearing 62k....so not touched by anyone except BMW.

Granted that that's why we pay for warranties, but are we saying that we should only expect 36mth of faultless motoring for our monies...as far as I'm aware no other claims have been made against the car, so surely it is not unreasonable to ask if a good will can be requested so soon after expiry.

[christer]

Could the OP give LESS information??

I don't really know what is going on here

[Fox-]

I thought the goodwill process was in recognition of the fact that really, its pretty shoddy that a 37 month old car should suffer a major failure, rather than just BMW being nice?

[E36GUY]

kwacker9 said:

With Vauxhall now offering 100k mile warranty & Hyandai with around 7yrs, if/when will we be seeing longer warranties on BMW....

Probably when BMW feel they need to bribe people to buy their products.

[kwacker9]

Fox- said:

I thought the goodwill process was in recognition of the fact that really, its pretty shoddy that a 37 month old car should suffer a major failure, rather than just BMW being nice?

Thanks...glad someone sees my point.

[Soovy]

kwacker9 said:

Fox- said:

I thought the goodwill process was in recognition of the fact that really, its pretty shoddy that a 37 month old car should suffer a major failure, rather than just BMW being nice?

Thanks...glad someone sees my point.

It's simple, they might do goodwill on a 37 month old car with a busted engine if you buy six new cars a year from them.

Cars are mechanical devices which can and do break sometimes. If the costs associated with this are a problem then you insure against it by buying the warranty.


They have no obligation to do anything for you legally. Morally, how long should they back their product after it leaves the factory? Three, five, ten, twenty years?

[Fox-]

Soovy said:

They have no obligation to do anything for you legally. Morally, how long should they back their product after it leaves the factory? Three, five, ten, twenty years?

I think it depends on what the failure is. An engine failure on a 3 year old car is simply unacceptable no matter what the brand is - cars are not disposable items and is reasonable to expect a major component like that on a high value car to last more than 3 years.

Now obviously legally speaking the contract is with whoever you bought the car from - and you likely have legal redress against them rather than BMW if your 3 year old car is unfit for purpose as it's engine exploded 2 weeks outside of warranty.

But it's a slipperly slope, if used car dealers stop selling BMW's because they explode in massive fashion and BMW shrug when they do, then it wont take long before this begins to effect residuals.

There is far more at play than just how many new cars you buy a year. Customer loyalty is far deeper than that.

[4rephill]

Fox- said:

I thought the goodwill process was in recognition of the fact that really, its pretty shoddy that a 37 month old car should suffer a major failure, rather than just BMW being nice?

The goodwill process is not some sort of automatic right for anyone that buys a BMW (or any other manufacturers car) that is out of warranty, it's at BMW's discretion based on a number of factors, some of which will include the cars history, the owners history with BMW and it's dealerships plus various other criteria.

Had the OP been the original first owner of the car then they may have had more success with a goodwill payment from BMW.
However, in this case, the OP has bought the car privately, secondhand with no warranty remaining and no extended warranty taken out, has spent no money with BMW themselves and is now expecting BMW to pay part of the repair bill on a car that has accumulated 62,000 miles in three years. Frankly, that's never going to happen!.

As for:

Fox- said:

its pretty shoddy that a 37 month old car should suffer a major failure...

That statement completely fails to take into account how the car was driven in those 37months, and in those 62,000 miles. It automatically assumes that the failure reported is a manufacturing defect and not a failure induced by the driver.

kwacker9 said:

With Vauxhall now offering 100k mile warranty & Hyandai with around 7yrs, if/when will we be seeing longer warranties on BMW....

It should be noted that Vauxhalls 100,000/lifetime of the car warranty is only valid for the original, first owner of the car and that the 7 year warranties from the likes of Hyundai and KIA are not all inclusive and are very limited in what they cover for the full 7 year period.



Something here though doesn't add up:

kwacker9 said:

.....previous owner didn't extend it, got a quote to extend but fault was already present & wouldn't have been covered.....

This says to Me that there car in question developed a fault that the first owner found would not be covered by the extended warranty in any way and so they decided to get rid of the car rather than pay for the repair. Now the OP wants BMW to help pay for a repair that's not even a warranty issue!. Again, that's never going to happen!.

[eybic]

Also check out the T's & C's for the vauxhall "lifetime" warranty. One of them is that the car HAS to go to a main dealer for a "check" once every 12 months, the warranty is then extended by the dealership so if for example you miss one of these checks, bye bye warranty. No other manufacturers are allowed to insist a car goes into a dealership so I'm not sure how they have managed it.

For the cheaper cars having massive warranties, they can afford to as the items are such cheap quality that replacing/ repairing them costs so little compared to other manufacturers.

[Fox-]

A whole 62k miles?

So what you are saying then is that for a modern BMW, 62,000 miles is really rather a lot, and this takes its toll on the car?

[Slurms]

kwacker9 said:

Recent purchase, previous owner didn't extend it, got a quote to extend but fault was already present & wouldn't have been covered

So... You bought a car with a fault and now you want BMW to cover the cost of fixing the fault.

Never going to happen.

If you'd had the car for a year, had serviced it with BMW and it was a likely manufacturing or componant failure then I can see you might have a case.

But here your complaining that they won't fix a car for free that you've just bought from someone else.

3+ year old car thats done 62k miles has developed a fault.. I don't see the problem with it.

[eybic]

I work for a manufacturer and am regularly shocked at the things people think are our "responsibility" Joe public doesnt seem to realise that when the warranty expires the manufacturer has absolutely no liability to assist with most issues.

As others have said, if you have shown BMW "goodwill" by using their network for servicing, purchasing etc. then yes they should show you some "goodwill" but unless that's the case, you are on your own. You bought the car with no warranty so any issues are your responsibility, to avoid this you should only buy cars with warranty left.

[Fox-]

eybic said:

to avoid this you should only buy cars with warranty left.

Or buy reliable cars.

I suspect Honda don't even know what Goodwill is, as they don't even need a policy for it.

Personally I'm already resigned to the fact you must be mad to run a modern BMW without a warranty but I cannot help thinking how sad it is that it's got to this stage. I doubt many people with a Lexus bother renewing the warranty. I love BMW's and I love owning them but the reliability situation is getting ridiculous with these newer engines.

Edited by Fox- on Tuesday 14th December 18:12

[Beardy10]

I definitely have sympathy in that a car should not develop a major fault after 62,000 miles...what exactly was said fault? If you bought the car privately did you do an AA check or similar and do you have right of recourse ? To be honest if you bought a car like a BMW without a warranty and any kind of inspection I am afraid you really were asking for it.....people decide to sell cars for a reason and a lot of the time it's because money needs to be spent.

I agree that as you aren't a customer of BMW as such I really don't see why they would offer any kind of good will. If you bought a five year old Sony TV off Ebay that turned out to be faulty I'd be amazed if they offered any kind of good will. If you're a long term customer you might have a shout....and by that I mean buying from them I don't think even buying a car second hand and having it serviced would count for much...BMW aren't exactly known to be great with good will when people buy brand new cars off them!

[kwacker9]

Thanks for all the input, I can see many of you don't see why BMW have any responsibility, I wanted to get a view of people's dealings with BMW following issues, previous owner was being posted abroad for a yr hence the reason for the sale - seller did not have any idea of a fault and which seemed to arise following a quality enhancement applied by BMW, So to have a fuel injector go 1wk after it was applied, private sales are by their nature a risk in their own right.

Their is a warranty on the car now, should there be any more problems, which I hope there's not.