Anyone know a good solicitor?
Discussion
Have just bought a Vanquish and the car has, shall we say, a little problem! Having read up on the internet with regards to the non-Aston Martin franchised dealer (why oh why i didn't prior to the purchase i'll never know!?) i've come to the conclusion that i'll be wasting my time trying the "polite" route. I have an excellent solicitor already but ideally i'd like to find someone a little more ruthless.
gearbox/transmission, rumbling/grinding noise/feel in reverse/1st/2nd, can hear it and also feel it through the accelerator and has jumped into neutral a few times too - am livid with the dealer as this is the second car they've supplied that in my view is not fit for purpose in under four weeks.
am perhaps more angry with myself for not Googling the dealer first as their track record would've put me off straight away!
am perhaps more angry with myself for not Googling the dealer first as their track record would've put me off straight away!
mak600 said:
gearbox/transmission, rumbling/grinding noise/feel in reverse/1st/2nd, can hear it and also feel it through the accelerator and has jumped into neutral a few times too - am livid with the dealer as this is the second car they've supplied that in my view is not fit for purpose in under four weeks.
am perhaps more angry with myself for not Googling the dealer first as their track record would've put me off straight away!
sorry to hear that........suggest you write to them today giving them 7 days to either return your money or give you a satisfactory answer as to how they are going to repair the car.......if you took finance out on the car then your better covered........suggest you speak to the last owner or dealer that serviced it as they will have a good idea whats wrong with it.......good luckam perhaps more angry with myself for not Googling the dealer first as their track record would've put me off straight away!
thanks Michael, appreciate your comments. At the moment i'm a little seething to say the least but have already made enquiries to have the car transported back to the UK, given to an Aston dealer to be gone through with a fine toothcomb, get the lowdown and then hand it over to a good solicitor. Next time i'll be a little more careful when buying a car...!
What vintage is your Vanquish?
The reason I ask is that mine had similar issues with the gearbox jumping out of gear, and generally misbehaving. But this was resolved with an upgrade to the gearbox actuators carried out by Works Service. It's a common upgrade and relatively inexpensive (by Aston standards...)
The reason I ask is that mine had similar issues with the gearbox jumping out of gear, and generally misbehaving. But this was resolved with an upgrade to the gearbox actuators carried out by Works Service. It's a common upgrade and relatively inexpensive (by Aston standards...)
I dont confess to being an expert but have many years motor trade experience. I believe that if you accept a repair you will be obliged to keep the car. Sensing your obvious distress I would ask for your money back. Do not accept an alternative car as you will be forever looking for problems. The motor trade are always nervous of solicitors as any judgement will more than likely be in your favour.
I am sincerely sorry to hear of your dilemma, please dont be put off buying another Aston Martin. My V8V is truly fabulous in every respect.
Regards Rob
I am sincerely sorry to hear of your dilemma, please dont be put off buying another Aston Martin. My V8V is truly fabulous in every respect.
Regards Rob
thanks for the feedback, to answer the questions...
a) the car is an 02 vehicle
b) i did test drive the car and although the box was a little 'clunky' at the time.
c) i'm aware of the factory upgrade to earlier cars and am happy to have this done but i'm of the opinion the problem is a little deeper with this car.
d) i'm particularly annoyed as two weeks prior to getting the Aston i bought a Cayenne from them which had a number of problems even after I specifically asked them to service, MOT and check the car for any issues prior to me taking the car away. I returned the car to them and wasn't happy to have the problems addressed but was informed that i could part/ex it in against the Aston - losing nearly £4k in the process! Due to time constraints i felt i wasn't in a position to argue and accepted the trade in - big mistake! Now it would appear I have a car with even bigger issues than the Cayenne had.
e) I'm speaking to an Aston approved dealer to have the car taken back to them and fully checked over and any faults rectified by the Aston dealer and the bill picked up by the garage that sold me the car as I now don't trust this garage to do any required work satisfactorily.
f) I've been advised to put a complaint in to the RMIF regards the conduct of the garage so far.
a) the car is an 02 vehicle
b) i did test drive the car and although the box was a little 'clunky' at the time.
c) i'm aware of the factory upgrade to earlier cars and am happy to have this done but i'm of the opinion the problem is a little deeper with this car.
d) i'm particularly annoyed as two weeks prior to getting the Aston i bought a Cayenne from them which had a number of problems even after I specifically asked them to service, MOT and check the car for any issues prior to me taking the car away. I returned the car to them and wasn't happy to have the problems addressed but was informed that i could part/ex it in against the Aston - losing nearly £4k in the process! Due to time constraints i felt i wasn't in a position to argue and accepted the trade in - big mistake! Now it would appear I have a car with even bigger issues than the Cayenne had.
e) I'm speaking to an Aston approved dealer to have the car taken back to them and fully checked over and any faults rectified by the Aston dealer and the bill picked up by the garage that sold me the car as I now don't trust this garage to do any required work satisfactorily.
f) I've been advised to put a complaint in to the RMIF regards the conduct of the garage so far.
I would sugggest you remove the last post. It points to a specific company and naming and shaming is both against PH rules and also will work against you in this instance.
Have you spoken to the dealer about this? If this is a well known and advertised issue and the fix is available both of you proposed actions will also not assist you.
Putting a car into a main dealer and expecting the independant that sold it to foot the bill is a no go. Before any work is started the selling garage have the right to either inspect, or be present while someone else inspects the vehicle. Failure to offer them this will render your claim pointless at the first hurdle. (Even VOSA will not inspect a vehicle without offering the selling / mot garage this).
Instructing a solicitor will wind the garage up. They will get straight on the defensive and point you the warranty company. All goodwill will be gone.
I have seen this issue many times in some cases the fault is caused by a collapsed spigot bearing that sits in the end of the crankshaft, it could be a problem with the synchros or the box requires setting up properly, leaks at the asm usually minor but can cause issues, there is no schedule for replacing the asm fluid but a flush and oil change can have a significant difference to the gear change, you report it has jumped into neutral, I presume if the system is read and it comes up with a clutch position fault then it most probably one of the last two items, The Vanquish is notorious for its gearbox niggles and do require special care and attention when being serviced etc, when they are setup and serviced correctly they are a joy to use,
thanks for the feed back folks, it's much appreciated.
After some thought, deliberation and chatting to a few solicitors i've decided on the following course of action.
1) to give the dealer sufficient chance to remedy the issue/s with the car. To this end a transporter was due to pick the car up and return it to the dealer last Thursday. The transporter didn't turn up and not even a phone call to explain. Not exactly a good start but let's see what this week brings.
2) Assuming the transporter does at some point turn up and the car gets back to the dealer, once they've rectified the issues the car will go 5 minutes up the road to the nearby Aston Martin franchise to be fully checked over.
3) Assuming all's well then fine, no problem ;-)
4) If all's not well, then this is where things may get interesting. At the moment a friend of mine is setting up a simple website with merely a homepage, updates and possibly a forum section. It's live but hidden at the moment. He's pretty good at this and knows exactly whats needed for the website to show up in all searches for the dealer in question.
I'll leave it to the imagination on what the content is likely to be.
Why chase them, when they can chase me.
After some thought, deliberation and chatting to a few solicitors i've decided on the following course of action.
1) to give the dealer sufficient chance to remedy the issue/s with the car. To this end a transporter was due to pick the car up and return it to the dealer last Thursday. The transporter didn't turn up and not even a phone call to explain. Not exactly a good start but let's see what this week brings.
2) Assuming the transporter does at some point turn up and the car gets back to the dealer, once they've rectified the issues the car will go 5 minutes up the road to the nearby Aston Martin franchise to be fully checked over.
3) Assuming all's well then fine, no problem ;-)
4) If all's not well, then this is where things may get interesting. At the moment a friend of mine is setting up a simple website with merely a homepage, updates and possibly a forum section. It's live but hidden at the moment. He's pretty good at this and knows exactly whats needed for the website to show up in all searches for the dealer in question.
I'll leave it to the imagination on what the content is likely to be.
Why chase them, when they can chase me.
mak600 said:
thanks for the feed back folks, it's much appreciated.
After some thought, deliberation and chatting to a few solicitors i've decided on the following course of action.
1) to give the dealer sufficient chance to remedy the issue/s with the car. To this end a transporter was due to pick the car up and return it to the dealer last Thursday. The transporter didn't turn up and not even a phone call to explain. Not exactly a good start but let's see what this week brings.
2) Assuming the transporter does at some point turn up and the car gets back to the dealer, once they've rectified the issues the car will go 5 minutes up the road to the nearby Aston Martin franchise to be fully checked over.
3) Assuming all's well then fine, no problem ;-)
4) If all's not well, then this is where things may get interesting. At the moment a friend of mine is setting up a simple website with merely a homepage, updates and possibly a forum section. It's live but hidden at the moment. He's pretty good at this and knows exactly whats needed for the website to show up in all searches for the dealer in question.
I'll leave it to the imagination on what the content is likely to be.
Why chase them, when they can chase me.
After some thought, deliberation and chatting to a few solicitors i've decided on the following course of action.
1) to give the dealer sufficient chance to remedy the issue/s with the car. To this end a transporter was due to pick the car up and return it to the dealer last Thursday. The transporter didn't turn up and not even a phone call to explain. Not exactly a good start but let's see what this week brings.
2) Assuming the transporter does at some point turn up and the car gets back to the dealer, once they've rectified the issues the car will go 5 minutes up the road to the nearby Aston Martin franchise to be fully checked over.
3) Assuming all's well then fine, no problem ;-)
4) If all's not well, then this is where things may get interesting. At the moment a friend of mine is setting up a simple website with merely a homepage, updates and possibly a forum section. It's live but hidden at the moment. He's pretty good at this and knows exactly whats needed for the website to show up in all searches for the dealer in question.
I'll leave it to the imagination on what the content is likely to be.
Why chase them, when they can chase me.
Good luck in the libel courts.
Soovy said:
mak600 said:
thanks for the feed back folks, it's much appreciated.
After some thought, deliberation and chatting to a few solicitors i've decided on the following course of action.
1) to give the dealer sufficient chance to remedy the issue/s with the car. To this end a transporter was due to pick the car up and return it to the dealer last Thursday. The transporter didn't turn up and not even a phone call to explain. Not exactly a good start but let's see what this week brings.
2) Assuming the transporter does at some point turn up and the car gets back to the dealer, once they've rectified the issues the car will go 5 minutes up the road to the nearby Aston Martin franchise to be fully checked over.
3) Assuming all's well then fine, no problem ;-)
4) If all's not well, then this is where things may get interesting. At the moment a friend of mine is setting up a simple website with merely a homepage, updates and possibly a forum section. It's live but hidden at the moment. He's pretty good at this and knows exactly whats needed for the website to show up in all searches for the dealer in question.
I'll leave it to the imagination on what the content is likely to be.
Why chase them, when they can chase me.
After some thought, deliberation and chatting to a few solicitors i've decided on the following course of action.
1) to give the dealer sufficient chance to remedy the issue/s with the car. To this end a transporter was due to pick the car up and return it to the dealer last Thursday. The transporter didn't turn up and not even a phone call to explain. Not exactly a good start but let's see what this week brings.
2) Assuming the transporter does at some point turn up and the car gets back to the dealer, once they've rectified the issues the car will go 5 minutes up the road to the nearby Aston Martin franchise to be fully checked over.
3) Assuming all's well then fine, no problem ;-)
4) If all's not well, then this is where things may get interesting. At the moment a friend of mine is setting up a simple website with merely a homepage, updates and possibly a forum section. It's live but hidden at the moment. He's pretty good at this and knows exactly whats needed for the website to show up in all searches for the dealer in question.
I'll leave it to the imagination on what the content is likely to be.
Why chase them, when they can chase me.
Good luck in the libel courts.
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