Anti competitive behaviour by Porsche?
Discussion
I had posted here a couple of days ago about my MY00 C4. The engine cut out because (it seems) the ECU shorted. All engine power was cut. The consequences could have been serious but, luckily, it did not result in an accident in this case. What if it had been on a motorawy or a busy junction?
The car has been serviced in accordance with Porsche's guidelines and by Porsche dealers. Moreover the fault is not a wear and tear issue, rather a parts failure.
Porsche assist came out to look at it the car (subcontracted to the RAC) but were unable to help as Porsche refuse to provide any detailed information to non-Porsche parties.
The car is currently sitting with a Porsche dealer after being towed so it can be formally diagnosed.
Heres where it gets really frustating...
When I was sold the car it was supplied with a third party warranty. This warranty covers 1/4 of the labour cost and the full cost of the parts.
The warranty company simply require the Porsche dealer, once the problem is diagnosed, to call the warranty company and provide a detailed (verbal) description of the problem. The company will then provide an authorisation code and the dealer can go ahead and fix the problem and send an invoice quoting the code. The phone call and authorisation code will take a couple of minutes of the dealer's time.
HOWEVER, the Porsche dealer has informed me that they refuse to deal with any warranty company other than their own i.e. Porsche warranty. i.e. they refuse to speak to the warranty company. Period.
To move the car now will cost me a towing fee and I would have to take it to an independent dealer, which I'd rather not for this, a fundamental electronics problem.
This means that becasue of the dealer refusing to make one phone call I get landed with a bill and a useless warranty.
So to all you others buying a Porsche with a third party warranty, Porsche will refuse to deal with these companies. In my book, thats just anti-competitive behaviour.
>>> Edited by Azura_tzo on Tuesday 4th May 22:33
The car has been serviced in accordance with Porsche's guidelines and by Porsche dealers. Moreover the fault is not a wear and tear issue, rather a parts failure.
Porsche assist came out to look at it the car (subcontracted to the RAC) but were unable to help as Porsche refuse to provide any detailed information to non-Porsche parties.
The car is currently sitting with a Porsche dealer after being towed so it can be formally diagnosed.
Heres where it gets really frustating...
When I was sold the car it was supplied with a third party warranty. This warranty covers 1/4 of the labour cost and the full cost of the parts.
The warranty company simply require the Porsche dealer, once the problem is diagnosed, to call the warranty company and provide a detailed (verbal) description of the problem. The company will then provide an authorisation code and the dealer can go ahead and fix the problem and send an invoice quoting the code. The phone call and authorisation code will take a couple of minutes of the dealer's time.
HOWEVER, the Porsche dealer has informed me that they refuse to deal with any warranty company other than their own i.e. Porsche warranty. i.e. they refuse to speak to the warranty company. Period.
To move the car now will cost me a towing fee and I would have to take it to an independent dealer, which I'd rather not for this, a fundamental electronics problem.
This means that becasue of the dealer refusing to make one phone call I get landed with a bill and a useless warranty.
So to all you others buying a Porsche with a third party warranty, Porsche will refuse to deal with these companies. In my book, thats just anti-competitive behaviour.
>>> Edited by Azura_tzo on Tuesday 4th May 22:33
So stir some shit up - write to Andy Goss - MD at Porsche Cars GB. Check the website out first and make sure you quote them their customer service values first - there's bound to be something about the customer comes first, the product is great and how heritage counts for a lot - plus stuff about how 75% of their clients are repeat customers...and then work that into your story. Don't wind him up, use facts and emotive statements and suggest to him that perhaps the dealer was unaware of all of the facts.
Iif he tells you to
off - write to Porsche Cars Germany, repeat the story and see where they get you.
Edited to correct spelling, not content I wonder why it censored my use of the word wibble...
>> Edited by rubystone on Tuesday 4th May 22:48
Iif he tells you to
off - write to Porsche Cars Germany, repeat the story and see where they get you. Edited to correct spelling, not content I wonder why it censored my use of the word wibble...
>> Edited by rubystone on Tuesday 4th May 22:48
A totally typical and arrogant attitude from Porsche.the company that is clearly getting (got) too big for its boots........create as much of a stink as possible as the tread above says.have you explained the situation to the warranty company?? Maybe you could pay Porsche direct for the work yourself and get the warranty company to reimburse you directly
Its clearly an anti competetive measure on Porsches part, and quite possible illegle too.
Yeah explained it to the insurance company and they said that:
(a) they cannot make a call, their rules are that a dealer must call them, and
(b) they must deal directly with a garage not an individual
I can understand why they do this, to me Porsche is at fault. One lousy phone call is too much to ask!
(a) they cannot make a call, their rules are that a dealer must call them, and
(b) they must deal directly with a garage not an individual
I can understand why they do this, to me Porsche is at fault. One lousy phone call is too much to ask!
I suggest you bang both their heads together.
"they cannot make a call, their rules are that a dealer must call them, and "
What is this nonsense...?
The rule is your car is under warranty, you paid good money for the service, so now provide one.
Ask to speak to both respective MD's.
"they cannot make a call, their rules are that a dealer must call them, and "
What is this nonsense...?
The rule is your car is under warranty, you paid good money for the service, so now provide one.
Ask to speak to both respective MD's.
[rant]
I faced this when I needed to have the fuel pump on my C2 replaced.
The 3 options available to me were;
1 - take the car back to the supplying independent dealer for them to sort out gratis (involving a 4 hour round trip and a day off work)
2 - take it to my local OPC (2 miles from my house)
3 - take it to JZ Machtech (15 mile drive)
Option 1 wasn't viable and the local OPC looked down at me as if to say they wouldn't want to dirty their hands to work on a 'lowly' 993 despite my dealer speaking to the guy.
The car ended up at JZ Machtech who sorted the problem and charged me just over £300, of which £75 was for 1.5 hrs labour. This was quite handy since the warranty only covered up to £35/hr labour rates. Had the car been taken to an OPC I'd be looking down the barrel of funding the additional £150 (+VAT) labour cost.
IMHO OPCs can go themselves, I'm much happier to give an independent the business of fixing my car than the jumped up twats at Porsche.
[/rant]
Azura_tzo said:
a load of stuff
I faced this when I needed to have the fuel pump on my C2 replaced.
The 3 options available to me were;
1 - take the car back to the supplying independent dealer for them to sort out gratis (involving a 4 hour round trip and a day off work)
2 - take it to my local OPC (2 miles from my house)
3 - take it to JZ Machtech (15 mile drive)
Option 1 wasn't viable and the local OPC looked down at me as if to say they wouldn't want to dirty their hands to work on a 'lowly' 993 despite my dealer speaking to the guy.
The car ended up at JZ Machtech who sorted the problem and charged me just over £300, of which £75 was for 1.5 hrs labour. This was quite handy since the warranty only covered up to £35/hr labour rates. Had the car been taken to an OPC I'd be looking down the barrel of funding the additional £150 (+VAT) labour cost.
IMHO OPCs can go
themselves, I'm much happier to give an independent the business of fixing my car than the jumped up twats at Porsche. [/rant]
Gassing Station | Porsche General | Top of Page | What's New | My Stuff