Insurance Nightmare
Discussion
Just assuming:
A renewal comes through the post in December from the broker.
The contents of the renewal letter reveal that the premium is x amount and it will be taken from the account/card that was used in the previous year.
No issues with this and nothing to do....... easy. The full premium is taken from my account
All quiet until a letter arrives (say today) and it explains that the insurance was cancelled in mid Jan and a refund (less £119) has been credited to my account.
The customer services are adamant on the first call that the insurance was cancelled because it is no longer their policy to take monies from an account automatically.
After objection and reminding them we have a contract (confirmed by their acceptance of the premium for the services offered) they back track and admit they have made an error.
So...... if I had had an accident in the interim period of them canceling the insurance, they openly admitted ,again, that I was not insured!!!
The implications are pretty clear ( broken the law, risk of ruin in the event of an accident, etc etc.)
Should I just accept the reinstatement of the insurance and say nothing or be compensated for the interim risk that this company created (ie, the interim added to the policy as an extension) - or take issue with the insurance ombudsman for failure in their duty of care.
This is a well known broker and their attitude was less than apologetic - I think it was all my fault????
A renewal comes through the post in December from the broker.
The contents of the renewal letter reveal that the premium is x amount and it will be taken from the account/card that was used in the previous year.
No issues with this and nothing to do....... easy. The full premium is taken from my account
All quiet until a letter arrives (say today) and it explains that the insurance was cancelled in mid Jan and a refund (less £119) has been credited to my account.
The customer services are adamant on the first call that the insurance was cancelled because it is no longer their policy to take monies from an account automatically.
After objection and reminding them we have a contract (confirmed by their acceptance of the premium for the services offered) they back track and admit they have made an error.
So...... if I had had an accident in the interim period of them canceling the insurance, they openly admitted ,again, that I was not insured!!!
The implications are pretty clear ( broken the law, risk of ruin in the event of an accident, etc etc.)
Should I just accept the reinstatement of the insurance and say nothing or be compensated for the interim risk that this company created (ie, the interim added to the policy as an extension) - or take issue with the insurance ombudsman for failure in their duty of care.
This is a well known broker and their attitude was less than apologetic - I think it was all my fault????
I never rely on auto renewal, cash up front prior to expiry of previous policy, certificate of insurance in hand, confirm by phone proof of no claims has been receivced and check on the MID website - a ball ache but it's not worth the risk.
ETA: Don't wish to appear wise after the event, merely making the point I don't trust autorenewals.
ETA: Don't wish to appear wise after the event, merely making the point I don't trust autorenewals.
Edited by Milky Joe on Thursday 3rd March 21:28
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