Returning faulty game 3 months on...
Returning faulty game 3 months on...
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Discussion

lazyitus

Original Poster:

19,931 posts

295 months

Thursday 24th March 2011
quotequote all
Got GT5 at Christmas.

It seems to have a few bugs in it, i.e. can't play Rome, Nurburgring + other things.

What's the stance from a shops point of view. Surely you only get to find these bugs as you progress through the game and if you don't play it alot then you wont know it's faulty for a while.

Any thoughts ? scratchchin

Oakey

27,981 posts

245 months

Thursday 24th March 2011
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Don't you need to go online to activate some of these tracks, etc? Or is it a known bug?

MadMullah

5,299 posts

222 months

Thursday 24th March 2011
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i'd contact the makers rather than the store.

unless u've got the receipts and its a huge maybe after that too

google what bugs come and see what results you get

T84

6,941 posts

223 months

Thursday 24th March 2011
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I've taken a game back to HMV before because it was riddled with bugs and got a refund smile

R1chy11

890 posts

210 months

Thursday 24th March 2011
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Think they get unlocked by doing certain events in GT mode.

lazyitus

Original Poster:

19,931 posts

295 months

Thursday 24th March 2011
quotequote all
Oakey said:
Don't you need to go online to activate some of these tracks, etc? Or is it a known bug?
R1chy11 said:
Think they get unlocked by doing certain events in GT mode.
The bug occurs during the first lap on two circuits so they're not ones I need to unlock. There are other issues which are obviously bugs and nothing I'm doing wrong. frown

Suppose I'll just have to see what the shop says..

Alex@POD

6,454 posts

244 months

Thursday 24th March 2011
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Can you borrow someone else's copy to try?

tim-b

1,279 posts

239 months

Friday 25th March 2011
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I suppose if it's definitely the disc that is problematic you could buy a new copy and accidentally get the discs mixed up...and then return the 'new' one as faulty if the 3 month issue is a problem...

I'd try to reinstall it first though and/or try swapping discs with a mate to confirm the problem. Ask someone clever how to save your game data first though!

PintOfKittens

1,336 posts

219 months

Friday 25th March 2011
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Legally they have to give you your money back, as a fault within 6 months means the fault was there from the start blah blah you can find all this on teh tinterweb,

But however, no one will take back open software and give you the usual "Its opened, you could have copied it" st.

Try your luck at the shop, then send a letter to head office giving them 14 days to resolve the issue, then issue a county court summons usually does the trick.

Shinobi

5,129 posts

219 months

Friday 25th March 2011
quotequote all
PintOfKittens said:
Legally they have to give you your money back, as a fault within 6 months means the fault was there from the start blah blah you can find all this on teh tinterweb,

But however, no one will take back open software and give you the usual "Its opened, you could have copied it" st.

Try your luck at the shop, then send a letter to head office giving them 14 days to resolve the issue, then issue a county court summons usually does the trick.
County court summons...... I'd probably just bin the game tbh. To much hassle for £40

PintOfKittens

1,336 posts

219 months

Friday 25th March 2011
quotequote all
Shinobi said:
County court summons...... I'd probably just bin the game tbh. To much hassle for £40
I always do it as a personal vendetta against companies who openly flout consumer law. Fill in the form online takes 10mins, costs 30 quid but you'll get it back.

lazyitus

Original Poster:

19,931 posts

295 months

Friday 25th March 2011
quotequote all
Thanks for the help thus far.

PintOfKittens said:
Legally they have to give you your money back, as a fault within 6 months means the fault was there from the start blah blah you can find all this on teh tinterweb
That's interesting. As I just want to swap it for one that works, I think they'll find it difficult to accuse me of having copied it.

MadMullah

5,299 posts

222 months

Friday 25th March 2011
quotequote all
i think from the early days you can say the copying

but with blu ray etc i think the accusation is a bit harder to fathom. in theory you could copy a game in one day and return it the next

TVRleigh_BBWR

6,553 posts

242 months

Friday 25th March 2011
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Have you done the on-line upgrade as this may solve all or some of your problems.

lazyitus

Original Poster:

19,931 posts

295 months

Friday 25th March 2011
quotequote all
TVRleigh_BBWR said:
Have you done the on-line upgrade as this may solve all or some of your problems.
This is one of the things that it won't do. It gets to the last 4 minutes and freezes every time.

lazyitus

Original Poster:

19,931 posts

295 months

Sunday 27th March 2011
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Well, exchanging it wasn't a problem - credit to Argos for that.

But mad it's still doing the same thing !!! frown

Must be a problem with the PS3 I assume. Bast.

SamGad

131 posts

194 months

Sunday 27th March 2011
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Delete your install data and reinstall it maybe? Could've corrupted the first time or something...

lazyitus

Original Poster:

19,931 posts

295 months

Sunday 27th March 2011
quotequote all
SamGad said:
Delete your install data and reinstall it maybe? Could've corrupted the first time or something...
How do I do that? And will it wipe everything I've achieved so far?

E21_Ross

36,729 posts

241 months

Sunday 27th March 2011
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lazyitus said:
SamGad said:
Delete your install data and reinstall it maybe? Could've corrupted the first time or something...
How do I do that? And will it wipe everything I've achieved so far?
view my sticky thread on creating and restoring game saves and make a game save. wipe all the installed data from the GT5 main menu - settings - i think it's at the bottom somewhere.

failing that, do a backup of all game saves and format the PS3. that'll solve it, last resort though of course.

lazyitus

Original Poster:

19,931 posts

295 months

Monday 28th March 2011
quotequote all
E21_Ross said:
view my sticky thread on creating and restoring game saves and make a game save. wipe all the installed data from the GT5 main menu - settings - i think it's at the bottom somewhere.

failing that, do a backup of all game saves and format the PS3. that'll solve it, last resort though of course.
This looks promising - I'll give it a try tonight. Thanks. smile