NT Flaming Hell (NTL!)
Discussion
Have just been checking my personal emails (via NTL's webmail, because I'm not at home!)
I had a load in my virtual inbox this morning, I haven't deleted them, my PC at home has not been connected to the web (it is actually in bits at the moment!) Yet my emails have all disappeared!!!!
Nothing of any use on NTL website, and their support lines are a joke!
Anyone any similar experiences?
I'm thoroughly annoyed, as there are at least half-a-dozen emails with important info on that have disappeared into the ether!
I had a load in my virtual inbox this morning, I haven't deleted them, my PC at home has not been connected to the web (it is actually in bits at the moment!) Yet my emails have all disappeared!!!!
Nothing of any use on NTL website, and their support lines are a joke!
Anyone any similar experiences?
I'm thoroughly annoyed, as there are at least half-a-dozen emails with important info on that have disappeared into the ether!
Are you sure they're gone and it's not the webmail service timing out trying to retrieve them from your mailbox. NTL are having 'issues' with their mail servers...again... 
Go to this page and bookmark it - you'll need to refer to it quite often in my experience: www.ntl-isp.ntl.com/ServiceStatus/
Go to this page and bookmark it - you'll need to refer to it quite often in my experience: www.ntl-isp.ntl.com/ServiceStatus/
I rang NTL eventually.....
After explaining seven times that I was using Webmail, not deleting my emails from their server, and that I knew there were emails for me, as I had seen them earlier, but they were "not there now" I was told:
"You can't see them now, because you have downloaded them into Outlook Express when you read them earlier"
After explaining the principles of how using a web browser to view emails that are sitting on the ISP's mail server differs from downloading emails from the server to your mail client, I was told:
"Once you click "send and recieve" the emails are transferred to your computer, and are deleted from our NTL computers. If you need our server to store them as well, you need to change your Outlook Express mail settings to save a copy of your emails on our server"
After building a large brick wall to enable me to bang my head against it, I tried once again to explain that my email client was on my home computer, which was not switched on, and I was using Internet Explorer to read my emails.
During the ten minutes that followed, I can only assume that the email servers had been re-booted, because my mail suddenly re-appeared in webmail.
I know that whilst my IT literacy isn't bad, there are plenty of people with better knowledge than me.
Unfortunately, none of them appear to work for NTL.....
After explaining seven times that I was using Webmail, not deleting my emails from their server, and that I knew there were emails for me, as I had seen them earlier, but they were "not there now" I was told:
"You can't see them now, because you have downloaded them into Outlook Express when you read them earlier"
After explaining the principles of how using a web browser to view emails that are sitting on the ISP's mail server differs from downloading emails from the server to your mail client, I was told:
"Once you click "send and recieve" the emails are transferred to your computer, and are deleted from our NTL computers. If you need our server to store them as well, you need to change your Outlook Express mail settings to save a copy of your emails on our server"
After building a large brick wall to enable me to bang my head against it, I tried once again to explain that my email client was on my home computer, which was not switched on, and I was using Internet Explorer to read my emails.
During the ten minutes that followed, I can only assume that the email servers had been re-booted, because my mail suddenly re-appeared in webmail.
I know that whilst my IT literacy isn't bad, there are plenty of people with better knowledge than me.
Unfortunately, none of them appear to work for NTL.....
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