Dealers binning service history because of GDPR
Discussion
Mr Gearchange said:
Traded my E46 M3 a few weeks back - I had an enormous file of everything that had been spent on the car over 17 years. Literally everything.
They shredded the lot - it really bothered me.
That's madness...They shredded the lot - it really bothered me.
This kind of thing will make me try to find my future toys privately.
Trevor555 said:
Mr Gearchange said:
Traded my E46 M3 a few weeks back - I had an enormous file of everything that had been spent on the car over 17 years. Literally everything.
They shredded the lot - it really bothered me.
That's madness...They shredded the lot - it really bothered me.
This kind of thing will make me try to find my future toys privately.
My last car I bought privately was the second owner, it came with a folder full of every piece of paperwork you could imagine, including orginal sales invoice and sales brochures and all. when I sold the car privately I passed the folder on having added all my own invoices to it.
February this year bought a second hand car from a dealer, and it came with the service book stamps but nothing else. When I asked the dealer if they had any of the paperwork they stated that no one passes the paperwork on anymore because of data protection.
February this year bought a second hand car from a dealer, and it came with the service book stamps but nothing else. When I asked the dealer if they had any of the paperwork they stated that no one passes the paperwork on anymore because of data protection.
Yet another reason to buy privately I guess.
I can understand redacting the details or cutting them off the top, but if a dealer thinks i'm buying an older car without paperwork they can think again.
Re the previous poster with a dealer that shredded 17 years of history - I would imagine in one fell swoop that probably wiped a third or more of the used value off the car.
I can understand redacting the details or cutting them off the top, but if a dealer thinks i'm buying an older car without paperwork they can think again.
Re the previous poster with a dealer that shredded 17 years of history - I would imagine in one fell swoop that probably wiped a third or more of the used value off the car.
Some Guy said:
A big black marker pen across the name and address should sufficiently de-identify the owners.
When I chased up some of the dealers that had serviced my current car before my ownership this is what they did on the service invoice copies. 
Edited by raceboy on Tuesday 12th March 08:11
I’ve been looking at buying another classic ( old car)
At a certain age history and paperwork are everything to me
It’s what makes the difference between a car bring worth £15k and it being worth £5k ( or less )
If I went to look at a 30 year old Porsche ( for example) with low recorded miles and the dealer told me they’d thrown away its history file ..... mmmmm I wouldn’t be paying their asking price
At a certain age history and paperwork are everything to me
It’s what makes the difference between a car bring worth £15k and it being worth £5k ( or less )
If I went to look at a 30 year old Porsche ( for example) with low recorded miles and the dealer told me they’d thrown away its history file ..... mmmmm I wouldn’t be paying their asking price
rallycross said:
Sadly this is now happening - I recently got a cheap old 1 owner car which had been p/.x’d to a main dealer by the time it got to me had lost all its paperwork.
Then got in touch with the original owner he’d owned it for 15 years and kept every single bill and invoice - all this was handed to the dealer. I spoke to the dealer - they binned it. Pathetic really.
Yep, not the first time I've heard a story like that about dealer binning all paperwork from a history file.Then got in touch with the original owner he’d owned it for 15 years and kept every single bill and invoice - all this was handed to the dealer. I spoke to the dealer - they binned it. Pathetic really.
How does this work for classic car dealers then, if they buy in a 50 odd year old car with a huge history file, are they binning all that as well because of the data act...!!??
aeropilot said:
rallycross said:
Sadly this is now happening - I recently got a cheap old 1 owner car which had been p/.x’d to a main dealer by the time it got to me had lost all its paperwork.
Then got in touch with the original owner he’d owned it for 15 years and kept every single bill and invoice - all this was handed to the dealer. I spoke to the dealer - they binned it. Pathetic really.
Yep, not the first time I've heard a story like that about dealer binning all paperwork from a history file.Then got in touch with the original owner he’d owned it for 15 years and kept every single bill and invoice - all this was handed to the dealer. I spoke to the dealer - they binned it. Pathetic really.
How does this work for classic car dealers then, if they buy in a 50 odd year old car with a huge history file, are they binning all that as well because of the data act...!!??
Gojira said:
Not that pathetic, when you consider that the penalties for getting it wrong can be the higher of 20 million or 4% of global turnover... not likely for passing on service history, perhaps, but if it was your business, would you risk the hassle?
The timeline from a data breach to a fine is a long one, the basis of Gdpr is surprisingly common sense based! This is exactly not the sort of area they would be interested in ie exposure of a single persons data to a single other party.The purpose of Gdpr is to stop the Cambridge analytica’s of the world with mass data breaches for financial gain.
I can see why a manufacturer based dealership would be taking these kind of precautions as it will be part of their wider compliance plan however if I was a smaller stand alone dealership I would be wasting absolutely zero sleep on this issue.
Step one of most data breachs is a logging of the event and probably an appraisal of the compliance plan!
What would raise eye brows for example would be emailing a customer your full client database etc!
A German website was hacked last year and 300k people’s personal detail were sold online to bad guys, the company was only fined €20k so I think that will put a lot in perspective!
rallycross said:
Sadly this is now happening - I recently got a cheap old 1 owner car which had been p/.x’d to a main dealer by the time it got to me had lost all its paperwork.
Then got in touch with the original owner he’d owned it for 15 years and kept every single bill and invoice - all this was handed to the dealer. I spoke to the dealer - they binned it. Pathetic really.
They've been doing that for years.Then got in touch with the original owner he’d owned it for 15 years and kept every single bill and invoice - all this was handed to the dealer. I spoke to the dealer - they binned it. Pathetic really.
I've 2 sides to have dealt with . The 1st is my Audi I bought new in 2016, doesn't come with a service book. This is all now logged with Audi(providing you service with Audi) An invoice is provided with a breakdown on costs and work don, but gdpr does provide the issue to a new owner that if I trade in, this paperwork is binned because of reasons already said. Big black market would cover any address, details. 5 mins and no issue I'm guessing for the dealerships, it suits them, with temptation to keep servicing in house more. I foresee more vehicles with missing history when they reach 5years plus.
Secondly I'm fortunate to have a 27yr old Ferrari which previous paperwork is essential. I need to know when weighing up whether its viable to purchase, what work has been done, giving me an idea of what is due or could be. I'm fortunate I bought with a box file of information, which nowadays would not be allowed. It's going to make it very hard for some in this position in the future.
Secondly I'm fortunate to have a 27yr old Ferrari which previous paperwork is essential. I need to know when weighing up whether its viable to purchase, what work has been done, giving me an idea of what is due or could be. I'm fortunate I bought with a box file of information, which nowadays would not be allowed. It's going to make it very hard for some in this position in the future.
Rick101 said:
rallycross said:
Sadly this is now happening - I recently got a cheap old 1 owner car which had been p/.x’d to a main dealer by the time it got to me had lost all its paperwork.
Then got in touch with the original owner he’d owned it for 15 years and kept every single bill and invoice - all this was handed to the dealer. I spoke to the dealer - they binned it. Pathetic really.
They've been doing that for years.Then got in touch with the original owner he’d owned it for 15 years and kept every single bill and invoice - all this was handed to the dealer. I spoke to the dealer - they binned it. Pathetic really.
Nothing to do with GDPR and that’s now a very convenient excuse
They don’t want a buyer to see all the ‘advisories’ on the service documents - there’s no benefit to them showing a buyer all the detail and a lot of downside to them if they do.
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