Playstation contact telephone number - fraud on account

[N88]

Afternoon chaps,

Wonder if you could help me out. Last week my mother lent her debit card to my younger brother so he could purchase something on his Playstation, he went ahead and used it without any problems. This week she has got her bank statements through and there are numerous payments to the Playstation network between the value of £10 and £50, totalling around £700

There's no doubt that this wasn't my brother, he simply wouldn't do it, so it's looking as though its a fraud on the account. Mother has spoke to the bank, and they have simply said speak to Sony.

Could anybody help me find a suitable contact number, they seem to be keen on you emailing them or looking through all their FAQ's rather than actually talking to someone.

Also, has this happened to anyone else - did it get rectified?

Cheers guys.

[VR6time]

I would have a stab in the datk that you mum has no leg to stand on, If she has authorised the use of her debit card by someone other than her, this is tantamount to fraud.

Best of luck.

[OMNIO]

Playstation Support Numbers:

UK: 0844 736 0595 - NOT A FREE NUMBER -

Ireland: 0818 365065

Belgium: 0115 16406

Germany: 01805 766977

Denmark: 7012 7013

Spain: 902 102102

France: 0820 313233

Italy: 199 116266

Luxembourg: 0820 313233

Nederland: 0495 574817

Portugal: 70723 2310

Finland: 0600 411911

Hong Kong: 2341 2356

Korea: 0807 237235

Malaysia: 1300 881233

Singapore: 8008 523663

Taiwan: 0223 718135

Australia: 1300 365911

New Zealand: 0941 72447

North America: 1-800-345-SONY (7669)

Other: 8008 208102

Playstation FAQ: click here
Email support: [e-mail]

Edited by OMNIO on Friday 17th June 16:41

[N88]

I didn't expect that response considering it's her son? Thanks for the input though.

[Mr Happy]

You should do some digging on the PS3 too - I bet there's been more than a few downloads done on it. Check the download history of your brothers account, while you're at it - check sent messages incase he's given it to COD "Prestige 10" boosters etc.

Think Heather Mills has more legs to stand on than your mum tho, unfortunately.

[MrAdaam]

Angle the argument that the details were stolen when they were breached by Anonymous etc. I think they will be more than happy to help if you mention going to the papers and whoever else.

[Mr Happy]

MrAdaam said:

Angle the argument that the details were stolen when they were breached by Anonymous etc. I think they will be more than happy to help if you mention going to the papers and whoever else.

Or he'll get laughed at, because it says "last week" and not "in april"

Oh and locked up for attempted fraud...

[E21_Ross]

but surely they should be able to see whether downloads were performed at the IP address of said card holder, if not, then they do have a leg to stand on? as said, check the PS3 and the download history.

having said that though, the odds of the money being taken out of the account just at the time the card is given to someone else.....pretty fking slim!

[MrAdaam]

Mr Happy said:

Or he'll get laughed at, because it says "last week" and not "in april"

Oh and locked up for attempted fraud...

Just because the breach was before the incident with the cards doesn't mean that they are safe. It will not be attempted fraud have the details not been used on his PS3 but if they have you can expect that you'd have to suck it up or have a bit of a battle ahead of you.

[Mr Happy]

MrAdaam said:

Mr Happy said:

Or he'll get laughed at, because it says "last week" and not "in april"

Oh and locked up for attempted fraud...

Just because the breach was before the incident with the cards doesn't mean that they are safe. It will not be attempted fraud have the details not been used on his PS3 but if they have you can expect that you'd have to suck it up or have a bit of a battle ahead of you.

Scuse me? you're advocating lying to the credit card people, lying to Sony and even so - there hasn't been one single verified card fraud since the PSN hack (if there were, it would have been all over the news). What you did have was a load of people panic because they thought their cards had been misappropriated, when (even if it was only very lightly) the details were encrypted in the Sony db, and it was never proven that CC info had actually gotten out...

I don't know how much more "attempted fraud" you can get, really. If she's given him the card, then most anti-fraud Ts and Cs are against you anyway, if he's then gone and gotten a bit carried away with the "add funds to wallet" button, then it's certainly not Sony's fault, nor is it the bank's fault either.

If they're all used for funding the playstation wallet, then that is primarily done via PS3 (it might be able to be done online but I haven't looked into that). It's not unheard of for people to buy PSN credits for hackers to get extra guns or whatever in COD. Who's to say he hasn't just said "this is the card number".

OP: What kind of time scale are we talking about here - few days, weeks, months?

[kingstondc5]

What was the outcome to this?

Im guessing the OP's mother was screwed over by everyone, as ive just had similar to me;

• email notification that funds had been added to my wallet (£60) then purchased AC4,
• phone up HSBC - apparently as my details are on my ps3 (dont think they are as when i go on psn via pc theres no details entered, working away from home so cant check the ps3) then apparently its not classed as fraud. Yet it was flagged by their fraud division
• yet to speak to PSN but looks like im fked by a quick google

but does anyone know any different?

And yes, ive cancelled my card on it. Didnt think the card even worked on psn as last time i tried, it didnt recognise it

edit - yes i changed my passwords recently so no idea how they got it either

[TheHangingJudge]

kingstondc5 said:

What was the outcome to this?

Im guessing the OP's mother was screwed over by everyone, as ive just had similar to me;

• email notification that funds had been added to my wallet (£60) then purchased AC4,
• phone up HSBC - apparently as my details are on my ps3 (dont think they are as when i go on psn via pc theres no details entered, working away from home so cant check the ps3) then apparently its not classed as fraud. Yet it was flagged by their fraud division
• yet to speak to PSN but looks like im fked by a quick google

but does anyone know any different?

And yes, ive cancelled my card on it. Didnt think the card even worked on psn as last time i tried, it didnt recognise it

edit - yes i changed my passwords recently so no idea how they got it either

Could have been Pexy with that modded control of his?

[kingstondc5]

Dont think his internet is up to the speed required to pull off this master stroke. I think my 3g remote connection is quicker than his 'net tbh