Digital Rev delivery times...

[Disastrous]

Anybody have any experience of lead times with these guys?

Received my dispatch notification this morning, suggesting that they'd be delivering by the 8th but unfortunately, the job I'm using the kit for starts on the 8th!

Some reading I'd done seemed to suggest that they operated a warehouse in the UK but this seems to be coming from HK...Praying that they're just covering themselves and that things typically arrive sooner.

[DevilYellowCV8]

Definately comes from Hong Kong and is dependent on what time you order with them as they are 8 hours ahead of us I think. I've ordered a lot of stuff from them and it can take anything from 3-5 days from my experience.

[Disastrous]

I'll pray for a Friday/Saturday delivery but guess I'll be lucky

[Lostprophet]

I bought a 70-200 canon lens. It was approx £1500. Arrived safely and all was well. I think it took approx a week to arrive.

Seems like a good place to buy.

[Gemm]

... and watch out for VAT (unless the ad guarantees no VAT).

[Disastrous]

Yup, VAT and duty all covered under the price.

Just unfortunate that it probably won't arrive in time. Oh well. At least it's cheap.

[Otispunkmeyer]

I've always had good experience with them. The best was when I ordered on a friday and it was with me on monday. I mean you don't even get that from within the UK unless you pay through the nose for it. That is essentially a next working day service from HK!

[Mroad]

Depends where you are in the UK as to delivery times. Myself and a friend at work have both ordered from DigitalRev, he gets his delivered to our work address (south Surrey) and I get mine delivered to my home address (North Hampshire). 26 miles apart, 2-3 days difference in delivery times! If you are in London area or just outside and it comes in direct from HK to Heathrow then you will get it very quickly (HK-Heathrow-Out for delivery), otherwise you may not be so lucky (mine was HK-Cologne-East Midlands-Southampton-Out for delivery). It's never been later than the quoted 5 days though.

[Disastrous]

I just checked the tracking and it's in bloody Leipzig of all places!

I hope that means an overnight trip by plane to Scotland rather than a truck or LHR to truck to Scotland (I'm in Glasgow).

In fairness, they've quoted 'by Monday' on the despatch note. I'm just praying its 'before Monday' so I can use it on a job!

[Otispunkmeyer]

Disastrous said:

I just checked the tracking and it's in bloody Leipzig of all places!

I hope that means an overnight trip by plane to Scotland rather than a truck or LHR to truck to Scotland (I'm in Glasgow).

In fairness, they've quoted 'by Monday' on the despatch note. I'm just praying its 'before Monday' so I can use it on a job!

Thats the DHL hub I think. From there it came straight to the DHL place at East Midlands Airport (which I live near...which also means 10-15min drive to Donnington Park! woo!). So I guess find out where the nearest DHL air freight place is?

[Disastrous]

Otispunkmeyer said:

Disastrous said:

I just checked the tracking and it's in bloody Leipzig of all places!

I hope that means an overnight trip by plane to Scotland rather than a truck or LHR to truck to Scotland (I'm in Glasgow).

In fairness, they've quoted 'by Monday' on the despatch note. I'm just praying its 'before Monday' so I can use it on a job!

Thats the DHL hub I think. From there it came straight to the DHL place at East Midlands Airport (which I live near...which also means 10-15min drive to Donnington Park! woo!). So I guess find out where the nearest DHL air freight place is?

I've just checked the tracking info and rs been bloody fascinating to watch!

As you say, from Leipzig, it arrived at East Midlands very early this morning and was in Edinburgh by the time I woke up. After breakfast it was in Glasgow and as of now, its in a delivery van headed my way...

And to top it all off, I've got to leave for a bloody meeting soon! Doh!

I'm impressed!

[HorneyMX5]

A week in and my order still isn't with me. DHL say customs have it and I just have to wait. Bet I get a fisting on duty.

Nick

[Crafty_]

don't DR claim they will pay any customs charges if you incur them ?

[dave stew]

Do you still get a UK warranty with stuff bought from Digital Rev?

[Crafty_]

dave stew said:

Do you still get a UK warranty with stuff bought from Digital Rev?

Not sure about other brands but IIRC Canon require a VAT invoice to claim warranty.

[TigerS6]

Crafty_ said:

don't DR claim they will pay any customs charges if you incur them ?

Only if you buy from their site - if you buy from their eBay store, their terms do state that you're liable for any potential customs charges - that's why their site is a tiny bit more than their ebay shop.

(I bought through their site and my 7D did arrive with a "value" of £50 though! so that's the risk they take).

Crafty_ said:

dave stew said:

Do you still get a UK warranty with stuff bought from Digital Rev?

Not sure about other brands but IIRC Canon require a VAT invoice to claim warranty.

DR give their own warranty in place of Canons - I've used this to get a full replacement on a lens I bought from them after the focus ring packed up.


Certainly from me, they've been pretty faultless from ordering, through delivery into warranty claims.

[HorneyMX5]

HorneyMX5 said:

A week in and my order still isn't with me. DHL say customs have it and I just have to wait. Bet I get a fisting on duty.

Nick

Well I've just got off the phone to DHL and they have confirmed Customs have taken the parcel for inspection and it takes as long as it takes. They suggested to monitor the tracking service but not chase them up again until 30 days had elapsed. Bit of an arse really as I bought a camera, lens and spare battery to shoot three freinds weddings. One was saturday just gone and the others are the end of this month beginning of next. Sod's law it turns up the day after the last wedding!

[markmullen]

HorneyMX5 said:

HorneyMX5 said:

A week in and my order still isn't with me. DHL say customs have it and I just have to wait. Bet I get a fisting on duty.

Nick

Well I've just got off the phone to DHL and they have confirmed Customs have taken the parcel for inspection and it takes as long as it takes. They suggested to monitor the tracking service but not chase them up again until 30 days had elapsed.

I am waiting for an L bracket for my Mamiya coming from the US (no UK supplier), it got to the UK and then went for customs inspection, took 7 days, then I got an invoice for £13 of duty and £8 handling fee from the Royal Mail, it is meant to be delivered today but no sign yet.

[Rgee]

I ordered a Fuji X10 from DigiRev on Saturday and just had a call from DHL that they tried to deliver. First time I have used them and must say I have been most impressed, their comms was great. We'll see if I get hit with any duty but I have a mail from DigiRev saying the price was all inclusive.

[dave stew]

I'm convinced! I'm going to pull the trigger on a Sony RX100.