Plusnet support tickets

[Simpo Two]

Forgive me if I seem dumb but I want to contact Plusnet.

The choice is either 'Jess', a pretty face stuck onto the front of a list of FAQs, or a 30 minute wait on the phone due to 'adverse weather'.

How/where do I raise a support ticket please?

[marshalla]

Log in on the website then

Help Assistant -> [more] (in the Appropriate category) -> Other

[Fletch79]

Its a right pain ...

i think (if memory serves me) you have to follow the FAQ until it fails

[PetrolTed]

Agreed - it's a maze trying to raise a ticket on there.

[surveyor]

Or if they have made life a pain...

[e-mail] Jamie Ford - CEO

[Simpo Two]

Thanks all, I will have another go when I have built up sufficient mental energy again.

Clearly they have hidden the support ticket part to stop people raising support tickets.

It's infuriating - you see all the happy ads with the friendly Yorkshireman, but underneath - they're just like all the rest.

[0000]

Raise the support ticket if you can, but go onto the "community forums" and have a bh - someone will pick it up faster and IME you'll get someone more knowledgeable looking at it too.

[Fletch79]

0000 said:

Raise the support ticket if you can, but go onto the "community forums" and have a bh - someone will pick it up faster and IME you'll get someone more knowledgeable looking at it too.

Agreed ... tends to be my route

[Simpo Two]

Thanks to Surveyor - had a direct reply from Jamie Ford, and 20 minutes later one from a complaints supervisor.

I do like a surgical strike - I make the bullet and PH tells me where to fire it