Skoda DSG gearbox failure
Discussion
Would like helpful advice for someone I know.
They have a 2012 Skoda Octavia with the 7 speed DSG gearbox. Reverse completely failed. Car was 3 months out of 3 yr warranty and < 60k miles. Cost of replacement (as it's a "sealed for life" unit)....close to £5k ! :-o
No other options offered. They have managed to reduce this price by going through the various management levels of complaint....but surely a gearbox that completely fails in just over 3 years / <60k miles is not fit for purpose ?
Thoughts on the issue...and thoughts on the routes of action please. They can ill afford the repair bill and the car is a must have for work. They are so "miffed" with the company they are considering a legal route of action. Thoughts on this aswell please.
They have a 2012 Skoda Octavia with the 7 speed DSG gearbox. Reverse completely failed. Car was 3 months out of 3 yr warranty and < 60k miles. Cost of replacement (as it's a "sealed for life" unit)....close to £5k ! :-o
No other options offered. They have managed to reduce this price by going through the various management levels of complaint....but surely a gearbox that completely fails in just over 3 years / <60k miles is not fit for purpose ?
Thoughts on the issue...and thoughts on the routes of action please. They can ill afford the repair bill and the car is a must have for work. They are so "miffed" with the company they are considering a legal route of action. Thoughts on this aswell please.
http://www.gearboxnottingham.co.uk/
I'm taking it this is a main dealer?
First thing you need to do is get a second opinion from a gearbox specialist who deals with DSG boxes or a VAG specialist.
Could be numerous things and a broken gearbox would be last on my list for culprits.
What symptoms do you have? When you select R what is displayed on the dash?
Do all the other gears work, does neutral select ok, park?
Luckily for you, with some careful parking you can around for a long time without a reverse gear.
I'm taking it this is a main dealer?
First thing you need to do is get a second opinion from a gearbox specialist who deals with DSG boxes or a VAG specialist.
Could be numerous things and a broken gearbox would be last on my list for culprits.
What symptoms do you have? When you select R what is displayed on the dash?
Do all the other gears work, does neutral select ok, park?
Luckily for you, with some careful parking you can around for a long time without a reverse gear.
This is going to cost you money. Personally I'd try an independent gearbox specialist. One near me seems very good (ran diagnostics on my BMW auto box and then serviced it - had DSG-boxed cars in the workshop). There are http://www.mechanicalworkshop.co.uk/
Its harsh Steve but if its out of warranty you're at the mercy of the manufacturer. That's why the sell extended warranties.
My advice still stands, get a second opinion from an independant before doing anything else.
As for "sealed for life" my DSG equipped Golf needs the gearbox oil and filter replacing every 40,000 miles.
Maybe later DSGs don't need it?? Something worth checking anyway.
My advice still stands, get a second opinion from an independant before doing anything else.
As for "sealed for life" my DSG equipped Golf needs the gearbox oil and filter replacing every 40,000 miles.
Maybe later DSGs don't need it?? Something worth checking anyway.
Edited by Blaster72 on Saturday 11th July 19:30
Blaster72 said:
Its harsh Steve but if its out of warranty you're at the mercy of the manufacturer. That's why the sell extended warranties.
My advice still stands, get a second opinion from an independant before doing anything else.
As for "sealed for life" my DSG equipped Golf needs the gearbox oil and filter replacing every 40,000 miles.
Maybe later DSGs don't need it?? Something worth checking anyway.
DSG 6-speed (wet clutch) needs oil change every 40K miles. DSG 7-speed (dry-clutch) sealed for life?My advice still stands, get a second opinion from an independant before doing anything else.
As for "sealed for life" my DSG equipped Golf needs the gearbox oil and filter replacing every 40,000 miles.
Maybe later DSGs don't need it?? Something worth checking anyway.
Edited by Blaster72 on Saturday 11th July 19:30
Blaster72 said:
Its harsh Steve but if its out of warranty you're at the mercy of the manufacturer. That's why the sell extended warranties.
Harsh indeed, whilst my DSG has been fine my A3 did have a camchain tensioner fault (quite common for the model) present itself a couple of years out of warranty, for which the Audi dealer originally quoted £1800 but eventually fixed for £400 including the due service (which they had already quoted at £380).So I'm sure Skoda could do much better on the goodwill front.
They are in touch with head office. A significant discount has been achieved but it's still a big chunk of cash for a car just out of warranty with a complete failure of a major part that is unable to be "fixed", has to be completely replaced. Also, they will only give a 2 year warranty on a completely brand new unit when fitted !
Owner has had it fitted....they need the car for work and can't afford to go through a protracted negotiation.....but still considering whether it's worth pursuing to get money back.
Knowing what I know now, I'd steer clear of this type of gearbox or move the car on before end of warranty period.
Owner has had it fitted....they need the car for work and can't afford to go through a protracted negotiation.....but still considering whether it's worth pursuing to get money back.
Knowing what I know now, I'd steer clear of this type of gearbox or move the car on before end of warranty period.
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