Kindertons Accident Management
Discussion
Anyone dealt with them, told them to go away, but calls still persisting and garage wants me to use them too!
My BMW got hit and Kindertons want to provide a hire car at £345 per day for a 420d GT. I said not needed, so they're not interested lol. I'm happy to just go via the at fault insurance.
My BMW got hit and Kindertons want to provide a hire car at £345 per day for a 420d GT. I said not needed, so they're not interested lol. I'm happy to just go via the at fault insurance.
t is why everyone's insurance is so expensive.MrBarry123 said:
Are they related to your insurance company i.e. they are the aligned accident management company for your insurer?
No they've been referred by the BMW dealer! I agree not an industry that impresses me and I worked out based on the day rate of the car and the current estimated repair time the hire car bill will be £7k + without delays.My insurance isn't dealing with it, I'm only in talks with the 3rd party insurance at the mo as the driver and themselves have accepted liability.
I'm annoyed that the 3rd party insurance is sitting on the quote, I reminded them that it's their customer who has caused £5k worth of damage and their response was "and".
mikeyscott said:
MrBarry123 said:
Are they related to your insurance company i.e. they are the aligned accident management company for your insurer?
No they've been referred by the BMW dealer! I agree not an industry that impresses me and I worked out based on the day rate of the car and the current estimated repair time the hire car bill will be £7k + without delays.My insurance isn't dealing with it, I'm only in talks with the 3rd party insurance at the mo as the driver and themselves have accepted liability.
I'm annoyed that the 3rd party insurance is sitting on the quote, I reminded them that it's their customer who has caused £5k worth of damage and their response was "and".
I'm surprised at the 3rd party insurer's reaction as I would have expected them to be very accommodating. If they continue to be less than great, you could always ask your insurer to involve their accident management company - provided the 3rd party covers all of the costs, you won't have to pay your excess and it won't affect your NCD.
No relevance to yours but sort of related to the topic... I recently received a call from a company who wanted to discuss an incident I had in May 2013 (a bloke reversed into my car whilst parked at a hotel). They were calling to inquire whether they could assist me in recovering "unclaimed costs" amounting from the incident. When I confirmed all costs had been reclaimed from the 3rd party and as far as I was concerned the matter was closed, they explained the costs they were looking to claim for me "included, but were not limited to: stress and inconvenience" and that insurers had set aside money to cover this for current and historical claims. I was, and still am to a degree, disgusted that such a practice is allowed. I told the caller I had no interest in the offer and hoped the practice they were complicit in would be stopped by the government at the earliest possible opportunity. Truly disgusting.
Kindertons seem to make things take longer, they make there money from the car hire, of all the ones I've had dealings with Wheels At Once seem to do the best job.
From a bodyshops point of view they're good to deal with because we normally get paid within 30 days unlike when we deal with insurance companies direct although it's supposed to be 30 days the norm is 60-90 days also I get more time to do the right rather than quickly ala Aviva Pru Axa etc.
Just as a side note most insurance companies now pass their claims on to firms similar to Kindertons.
As for these being the reason your premiums are going up, don't you believe it.
From a bodyshops point of view they're good to deal with because we normally get paid within 30 days unlike when we deal with insurance companies direct although it's supposed to be 30 days the norm is 60-90 days also I get more time to do the right rather than quickly ala Aviva Pru Axa etc.
Just as a side note most insurance companies now pass their claims on to firms similar to Kindertons.
As for these being the reason your premiums are going up, don't you believe it.
Sheepshanks said:
mikeyscott said:
Latest today from 3rd party insurance. Car only needs to meet their standards and not BMWs.
Times like this make it more tempting to say to an accident management co, go and fill your boots.
The 3rd party insurer will likely refuse to pay the bill for the 420.Times like this make it more tempting to say to an accident management co, go and fill your boots.
What they seem to miss is I'm not at fault
Got a hire car coming Saturday from Enterprise via 3rd party insurance. Enterprise have said they'll sort something decent out.
I just want my car repaired to BMW standards.
If you had gone that route the 3rd party would have paid for the 420 as it would be agreed beforehand, we have an S8 in at the moment his the 3rd party said he would get a Mondeo at the max & tried telling us to use pattern parts to get the bill down as well as four days instead of five to do the repair, he then went through an accident management company he's now in an M5 with the knowledge that Audi parts are being used & that in five days he'll be back in his car.
Youre being messed about. The TP insurer should be trying to minimise costs and as you havent yet got a hire car involved, theyre stringing it out.
Of course you can have a BMW repair
If you get fed up with kindertons asking too much Europa are generally good
http://www.pistonheads.com/gassing/profile.asp?mem...
Of course you can have a BMW repair
If you get fed up with kindertons asking too much Europa are generally good
http://www.pistonheads.com/gassing/profile.asp?mem...
mikeyscott said:
Don't dispute that, hence why I didn't go that route.
What they seem to miss is I'm not at fault
Got a hire car coming Saturday from Enterprise via 3rd party insurance. Enterprise have said they'll sort something decent out.
I just want my car repaired to BMW standards.
It's not up to Enterprise to "sort something decent out", now it's all up to 3rd party insurer and it's them telling Enterprise what you will get as a courtesy car for the time being.What they seem to miss is I'm not at fault
Got a hire car coming Saturday from Enterprise via 3rd party insurance. Enterprise have said they'll sort something decent out.
I just want my car repaired to BMW standards.
Should have gone with Kindertons and get like for like car in meantime yours is being repaired to BMW standards.
How big is the damage to your car?
czerwiec said:
mikeyscott said:
Don't dispute that, hence why I didn't go that route.
What they seem to miss is I'm not at fault
Got a hire car coming Saturday from Enterprise via 3rd party insurance. Enterprise have said they'll sort something decent out.
I just want my car repaired to BMW standards.
It's not up to Enterprise to "sort something decent out", now it's all up to 3rd party insurer and it's them telling Enterprise what you will get as a courtesy car for the time being.What they seem to miss is I'm not at fault
Got a hire car coming Saturday from Enterprise via 3rd party insurance. Enterprise have said they'll sort something decent out.
I just want my car repaired to BMW standards.
Should have gone with Kindertons and get like for like car in meantime yours is being repaired to BMW standards.
How big is the damage to your car?
LV have an agreement with Enterprise.
Kindertons just appear to be another ambulance chasing firm with high fees.
[/quote]
1 series coupe that got hit side on.
LV have an agreement with Enterprise.
Kindertons just appear to be another ambulance chasing firm with high fees.
[/quote]
Well, let me put it this way,
Enterprise is just another rental company and the fact that they happen to have an agreement with LV to supply courtesy cars for them does not change anything about your case.
Kindertons and few other ones act as sort of a middleman-helper, they look after you from start of your case just after the accident had happened all the way through repair process and courtesy car etc. Basically they do all the leg work.
And it's their job to ensure your car is repaired to manufacturer's standard, that you get like for like replacement and all parts are genuine BMW items.
As long as you are 100% not at fault and have some kind of proof of that, the likes of Kindertons etc are the easiest and safest option out there.
Just my 2p
Car is being repaired at present, bit of an odd one at present.
Further damage found LV requested work to be halted and new estimate. Garage has ignored all instructions and is carrying on with the repair including blending paint and everything LV had an issue with.
Got a Merc C220 15 plate, nice motorway muncher, but not my cuppa tea. It costs LV circa £75~ per day, Kindertons phoned me this week to say a car will be delivered. LOL deliver away, it won't be signed for.
Attitude of Partridge BMW body shop has changed, I'm an inconvenience now as I refused the accident management. I won't be using Partridge again for service, accessories or anything else. Poss back to Snows.
Otherwise looking at another 135i at the mo.
Further damage found LV requested work to be halted and new estimate. Garage has ignored all instructions and is carrying on with the repair including blending paint and everything LV had an issue with.
Got a Merc C220 15 plate, nice motorway muncher, but not my cuppa tea. It costs LV circa £75~ per day, Kindertons phoned me this week to say a car will be delivered. LOL deliver away, it won't be signed for.
Attitude of Partridge BMW body shop has changed, I'm an inconvenience now as I refused the accident management. I won't be using Partridge again for service, accessories or anything else. Poss back to Snows.
Otherwise looking at another 135i at the mo.
PH has this story so many times. You are doing the right things by not accepting stupidly high rental rates.
Those who do this AMC stuff are scammers, they often own the hire car company so extend the repair. Yes it is not your fault but you have a 'nice car' and at a fraction of the cost offered.
Same league as fake whiplash claims.
Those who do this AMC stuff are scammers, they often own the hire car company so extend the repair. Yes it is not your fault but you have a 'nice car' and at a fraction of the cost offered.
Same league as fake whiplash claims.
TBH this doesn't seem to make any sense. OP has not involved his own insurers (although he must tell them about the accident and they will rate his premium accordingly) and is claiming from the third party/their insurers for repairs. So far, so good.
The car is at the BMW main dealer for repair. Fair enough. The insurer will want to know that the work is indeed "repair" as a result of this accident and will not want to be (a) fixing damage from any other previous accident, or (b) improving the state of the car beyond its pre-accident condition.
Kindertons are involved to co-ordinate the insurer/dealer/owner process. They have offered a hire car - what's the problem with that? All the OP needs to do is ask them to confirm it's not his responsibility to pay for it.
As for the quality of repair - see above. There's no obligation on the insurer to improve the car, all they have to do is put it back in sensible condition. They don't have to make the repaired area "new" again - just "properly repaired".
It's nothing to do with false "whiplash" claims.
The car is at the BMW main dealer for repair. Fair enough. The insurer will want to know that the work is indeed "repair" as a result of this accident and will not want to be (a) fixing damage from any other previous accident, or (b) improving the state of the car beyond its pre-accident condition.
Kindertons are involved to co-ordinate the insurer/dealer/owner process. They have offered a hire car - what's the problem with that? All the OP needs to do is ask them to confirm it's not his responsibility to pay for it.
As for the quality of repair - see above. There's no obligation on the insurer to improve the car, all they have to do is put it back in sensible condition. They don't have to make the repaired area "new" again - just "properly repaired".
It's nothing to do with false "whiplash" claims.
Ozzie Osmond said:
They have offered a hire car - what's the problem with that?
It's nothing to do with false "whiplash" claims. In fact, it's completely the opposite.
Offered a hire car at a very high price, OP says £345 per day (OP thinks £7K total), gets Merc at £75 per day from TP insurance. You think adding £000s to a claim is acceptable? Really?It's nothing to do with false "whiplash" claims. In fact, it's completely the opposite.
Edited by Ozzie Osmond on Friday 8th January 11:57
Making the most from an accident by either the AMC or people who accept rip-off prices to get whatever, is exactly like a whiplash claim. The something for nothing thinking.
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