Parcel showing as signed for but not received.

[James 33]

Never had anything like this before so am a bit unsure of where i stand. I brought a second hand set of carbs on ebay and after a week i contacted the seller to ask where they were. He came back to sat they are showing as delivered and Hermes have a signature. He has given the delivery time when i was at work and my wife was out with a friend and has now supplied a copy of the signature that is just a scribble and not legible.
I have asked my neighbours and looked down the side of my house but no joy.
Where do i stand now? The seller is been very helpful so far but i guess we will get to a point soon where he say's they are delivered and has proof so can do no more. Do i have any other options as these where a fair bit of money that i can't afford to loose right now plus my bikes still broken and i need it for work.

[TooMany2cvs]

James 33 said:

Never had anything like this before so am a bit unsure of where i stand. I brought a second hand set of carbs on ebay and after a week i contacted the seller to ask where they were. He came back to sat they are showing as delivered and Hermes have a signature. He has given the delivery time when i was at work and my wife was out with a friend and has now supplied a copy of the signature that is just a scribble and not legible.
I have asked my neighbours and looked down the side of my house but no joy.
Where do i stand now? The seller is been very helpful so far but i guess we will get to a point soon where he say's they are delivered and has proof so can do no more. Do i have any other options as these where a fair bit of money that i can't afford to loose right now plus my bikes still broken and i need it for work.

He needs to raise it as an issue with the courier.

[James 33]

He has done and they have provided a signature and are saying it was delivered.

[Jasandjules]

James 33 said:

He has done and they have provided a signature and are saying it was delivered.

Do you have a copy of the signature?

[TooMany2cvs]

James 33 said:

He has done and they have provided a signature and are saying it was delivered.

So he goes back and says "Fraudulent signature".

[James 33]

The seller has got a copy of the signature that he has forwarded to me. Its not my name or my wifes . As i told the seller we were both out at the time of delivery so unless our dog signed for it then it was'nt us.

[Jasandjules]

James 33 said:

The seller has got a copy of the signature that he has forwarded to me. Its not my name or my wifes . As i told the seller we were both out at the time of delivery so unless our dog signed for it then it was'nt us.

Have you checked with the neighbours? Going a few doors up each way...

[James 33]

Yes tried the neighbours as well. No card through the door and also not recorded as left with a neighbour, Only other thing i will try is there is a road with the same name in the next town about 2 miles away so wondering if they got left there,

[Jimbo_888]

The "My Hermes" delivery lady lives round the corner from me. Once and only once did she log the "Signed and Delivered" thing.

After an evening and most of the next day trying to trace my parcel she turned up on my doorstep and apologised. Saying that time and pressure etc etc etc had meant she had to show it as "delivered" to meet her quota..

So you never know ......

[rigga]

My Hermes are god damn awful, had a previous experience like this, ordered item, delivered and signed for, but not by us, lots of communication with seller who contacted Hermes which insisted several times it was delivers to our house, copy of signature was a scribble, week later lady from 4 or 5 houses popped round with parcel, was waiting for us to collect, but with no card left through our door, we didn't have a clue Whee it was, plus of course Hermes insisted we had it ...

My bet is its at someone's house local, and you might get a knock on the door, Hermes like most company's employ bods as self employed on very basic drop rates, they simply " have " to deliver, regardless whether the right people get the parcel or not.

[James 33]

This is what im hoping, At the moment though im £130 out of pocket and still have a broken bike.

[SVTRick]

Was your dog once owned by Harry Redknap, in that case check the dogs bank account.

[rigga]

Just remembered another Hermes delivery I had the other day, I'd sent some carbs off to be cleaned and set up, guy had informed me Hermes had them and they were on their way back, I droped my lad at school, and on my return the parcel was sitting on my doorstep, all very good, except when I notified the guy out of courtesy that they had arrived, he was pretty pissed off that he had paid extra for "signed for " delivery, and obviously just dropping them outside my door was not that secure.

[SGirl]

Had exactly this last week with DPD. My parcel was showing as having been signed for by a "DAIAN" (which is fairly close to my name, but no banana). The courier insisted it'd been delivered, but when challenged changed it to "sorry, I scanned the wrong parcel - yours is still on the van and it'll be redelivered this evening". It didn't turn up.

Referred it back to the company I bought the stuff from, they also chased DPD and were told it'd "definitely" be delivered by 4pm on Friday. It was on the van for sure.

It's now Tuesday and it's still not turned up. I don't suppose it ever will.

Oddly enough, DPD give you good tracking information and a delivery time within a one-hour slot and tell you the name of the person who'll be delivering your parcel. So at least we know who lost the parcel. If indeed it was lost.

[Matt_N]

rigga said:

My Hermes are god damn awful, had a previous experience like this, ordered item, delivered and signed for, but not by us, lots of communication with seller who contacted Hermes which insisted several times it was delivers to our house, copy of signature was a scribble, week later lady from 4 or 5 houses popped round with parcel, was waiting for us to collect, but with no card left through our door, we didn't have a clue Whee it was, plus of course Hermes insisted we had it ...

My bet is its at someone's house local, and you might get a knock on the door, Hermes like most company's employ bods as self employed on very basic drop rates, they simply " have " to deliver, regardless whether the right people get the parcel or not.

Had this just last week with Hermes, had been delivered to a house 8 doors up with no card left at ours so we had no idea where it was.

[vanordinaire]

Matt_N said:

rigga said:

My Hermes are god damn awful, had a previous experience like this, ordered item, delivered and signed for, but not by us, lots of communication with seller who contacted Hermes which insisted several times it was delivers to our house, copy of signature was a scribble, week later lady from 4 or 5 houses popped round with parcel, was waiting for us to collect, but with no card left through our door, we didn't have a clue Whee it was, plus of course Hermes insisted we had it ...

My bet is its at someone's house local, and you might get a knock on the door, Hermes like most company's employ bods as self employed on very basic drop rates, they simply " have " to deliver, regardless whether the right people get the parcel or not.

Had this just last week with Hermes, had been delivered to a house 8 doors up with no card left at ours so we had no idea where it was.

We have a similar problem with Hermes, their business model gives the owner/driver a few pence per parcel, no matter how difficult the delivery. We are 12 miles from the nearest town so it simply isn't worth the drivers' time or fuel to deliver and they aren't far sighted enough to see they have to do the difficult jobs to keep getting the easy ones. One driver was putting aside all the outlying parcels , marking them as delivered, then sending his gran out in her little Suzuki 4x4 every couple of weeks to deliver them all together, another was dropping them off at a neighbour's office in town and completing the delivery note as 'road not passable, can be picked up at.....'
Our local community has got together and agreed to cancel every order as soon as the sender says it'll be delivered by Hermes (and tell them why). It seems to be working as some of the 'Hermes only' suppliers are starting to offer an alternative.

[mikeveal]

James 33 said:

Never had anything like this before so am a bit unsure of where i stand. I brought a second hand set of carbs on ebay and after a week i contacted the seller to ask where they were. He came back to sat they are showing as delivered and Hermes have a signature. He has given the delivery time when i was at work and my wife was out with a friend and has now supplied a copy of the signature that is just a scribble and not legible.
I have asked my neighbours and looked down the side of my house but no joy.
Where do i stand now? The seller is been very helpful so far but i guess we will get to a point soon where he say's they are delivered and has proof so can do no more. Do i have any other options as these where a fair bit of money that i can't afford to loose right now plus my bikes still broken and i need it for work.

Open a claim with ebay.
Item not delivered, POD signature illegible. Recipients not at home when delivery was allegedly made.

This is the sellers problem not yours. ebay should back you up.

[Chester draws]

I actually suspect the OP might have a hard time here...

As far as eBay and indeed PayPal are concerned, if it says delivered by the sellers courier, then it is delivered.

Seller says it is delivered, buyer says it isn't... Unfortunately neither are impartial, the only party who is impartial here is the courier...

I've had a signed for parcel not arrive with me, even though royal mail tracking showed a signature.. Sender was able to convince PP it was correctly addressed and PP were happy to take the signature as 100% proof it was correctly delivered. (A PP mistake further up the chain in my case meant I got a full refund from PayPal themselves as did the sender, which meant I was happy to let it lie.)

[Nickyboy]

I've had numerous problems recently with couriers signing for stuff, i have a parcel box at the side of my place for small packages which the postie will drop put in there.

2 recent deliveries that were too big for the box were both signed for while i was at work. The UKMail driver signed his own mane then dumped it without notifying me so i had no idea it was there, then the Parcelforce driver forged my signature and left it in full view of passers by but when i saw it had been signed for by me on the tracking i got onto their customer services and the driver appeared to have returned to retrieve it as it was handed to my flatmate some 7 hours after i had apparently signed for it.

Had another parcel dispatched yesterday via Hermes but it's not due for delivery until Thursday, how can they take 4 days to get from Birmingham to Oxford

[Bill]

Ive had similar with UKmail, they claimed to have left a note when I was inDin. At the second attempt I was sat by the door doing paperwork and watched the tracker tick over to "delivery attempted". To round it off the call centre fkwit accused me of lying. DPD round our way are brilliant by comparison.