Is this for real - Tesco emails closing down or a scam?
Discussion
Received this email this evening:
Hello,
We’re writing to let you know that our tesco.net email service will close down on 27th June 2018.
Your tesco.net email address is the one you got with your very first Tesco Broadband and Homephone package. After 27th June, it will no longer be in service.
If you need time to get things sorted, we’ll forward your emails to another email address of your choice until 10th October 2018. If you’d like us to do this, please make sure you set up forwarding before 27th June. See ‘what you need to do’ below.
Why is tesco.net closing?
We closed Tesco Broadband and Homephone back in 2015 but we kept the email service open to give customers a chance to create a new email account. As most customers have now done this, it’s time for us to close the email service too. Don’t worry if you haven’t set a new email address up yet, there’s still time.
What you need to do:
Set up a new email address – you can use your current broadband provider or a free webmail account like Gmail or Outlook.
Once you’ve set up your new email account,please set up email forwarding on your tesco.net account by 27th June – this will last until 10th October 2018.
Log in to your tesco.net email accountand forward any emails you want to keep to your new email address as you won’t be able to access these after 27th June 2018.
If you use your tesco.net email address as a username to log in to websites (for example Tesco.com or BBC iPlayer), you’ll need to change this to your new email address.
If you need any more info, please visit our website.
Best wishes,
Your Tesco.net Email team.
Seems pretty implausible...
deckster said:
Can't say for sure but doesn't sound remotely implausible to me, in fact it sounds absolutely inevitable. If I were you I'd be looking to migrate off what is a clearly a dying service sooner rather than later regardless of whether the email is real or no.
This, very plausible and process appears pretty conventional approach to service end of life.It happened with "@freeserve.co.uk" email addresses a while back. Freeserve changed hands several times, being absorbed into other networks. I think it ended up as Orange, and in the end became EE.
My wife and I had kept using the original email addresses we set up when we had our first dial-up internet with Freeserve until early last year. When we got contacted by EE to say the @freeserve email accounts were no longer going to be supported we switched to gmail.
It's a real PITA going through your accounts changing the email contact address, but it will thin out a fair bit of spam too.
https://www.theguardian.com/technology/askjack/201...
My wife and I had kept using the original email addresses we set up when we had our first dial-up internet with Freeserve until early last year. When we got contacted by EE to say the @freeserve email accounts were no longer going to be supported we switched to gmail.
It's a real PITA going through your accounts changing the email contact address, but it will thin out a fair bit of spam too.
https://www.theguardian.com/technology/askjack/201...
Why don't you ask them directly? https://email.tesco.net/contact_us
DO NOT use the offer of email forwarding, this sounds iffy.
DO NOT use the offer of email forwarding, this sounds iffy.
You're lucky they've warned you and given you time to take action. Virgin did this to my wife last year but gave her no notice. She just noticed she hadn't had any emails for a couple of weeks and investigated.
We were left trying to remember all her contacts who knew that email, then contacting them from her new address asking them to resend anything they'd sent her during the previous few weeks. I'm pretty sure we must have missed a few.
Virgin were no help at all in either recovering lost emails or even reopening the account briefly to let us copy her contacts.
We were left trying to remember all her contacts who knew that email, then contacting them from her new address asking them to resend anything they'd sent her during the previous few weeks. I'm pretty sure we must have missed a few.
Virgin were no help at all in either recovering lost emails or even reopening the account briefly to let us copy her contacts.
Don't ignore it, it looks legit.
If in doubt, contact tesco.net email support themselves:
https://email.tesco.net/contact_us
If in doubt, contact tesco.net email support themselves:
https://email.tesco.net/contact_us
andygo said:
Looked on Tesco website, nothing mentioned about it. Filed into ignore box...
If you ignore it you'll be back on 27th June asking "Why isn't my email working?".It isn't a scam, they aren't trying to get you to click anything or give them info, they're just telling you that they're closing the email service.
Phone them if you're still not convinced, but do not ignore it.
Jinx said:
Look on the bright side - at least they are telling you to move - BTinternet transferred everyone to a free yahoo account and then charged all non-BTinternet subscribers (normally ex-customers) £5 a month for a bt branded yahoo account.
Yes, my old Talk21 account got caught up in that as well. I refused to pay, so lost access to the account.
Chris Type R said:
Been using my own domain coupled with freeparking.co.uk for many years to guard against this sort of scenario.
I can just set up another BT account to complement the one I already have with BT.Just being lazy I guess as i have used Tesco since dial up days hence me having an email account that is nearly my name rather than XXX297@ whatever com.
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