NHBC warranty on new build (3 years old) for draft and noise

[sbarclay62]

Will this be covered?

Drafts from the windows and the wind noise from the roof seem to be getting progressively worse. I can live with the drafts but the wind noise is seriously affecting my sleep now. Anything over a breeze and there is a whirring noise (think a loud industrial fan or something) that rattles right through the gable end of the house.

How do i approach it? Will it be covered with the 10 year warranty? Goto the builders first or contact NHBC?

Edited by sbarclay62 on Thursday 3rd October 09:23

[bobtail4x4]

unless its structural they wont cover it after 2 years

[IanJ9375]

Windows - I'd go after the installer who hopefully would have been FENSA or whatever it is?

Whirring - a neighbour has a similar sound and it seems to be the soffits/bargeboard that does it for him.
Have you identified the area in the loft that causes it? Could it be some vents or even the inlet for the MVHR system if you have one?

Edited by IanJ9375 on Thursday 3rd October 09:33

[sbarclay62]

IanJ9375 said:

Windows - I'd go after the installer who hopefully would have been FENSA or whatever it is?

Whirring - a neighbour has a similar sound and it seems to be the soffits/bargeboard that does it for him.
Have you identified the area in the loft that causes it? Could it be some vents or even the inlet for the MVHR system if you have one?

Edited by IanJ9375 on Thursday 3rd October 09:33

Got a lend of ladders and you're spot on. Up the attic on a windy night and the wind is coming through the outlet rattling through the polystyrene pipes that lead to the rooms. My house faces West and being in Scotland getting battered by westerly winds all the time they put them on the West facing roof and not the East.

Not sure how i can fix this one. I've emailed the builders. I'm still waiting on original snagging being fixed (sunken driveway) so hoping they might have a look as a goodwill gesture. Also builders about as phases 4 & 5 are yet to be built.

[The Moose]

sbarclay62 said:

a goodwill gesture

I guess now you've actually bought the house, they can't fire you as a customer.

[sbarclay62]

The Moose said:

I guess now you've actually bought the house, they can't fire you as a customer.

Depends. They've been getting a bit bad press recently. Local council and government have been involved in the project as its an "urban regeneration scheme". They've also been pretty sound so far. Fingers crossed. Got the foreman's personal mobile number somewere from original snag complaints so will see

[The Moose]

sbarclay62 said:

The Moose said:

I guess now you've actually bought the house, they can't fire you as a customer.

Depends. They've been getting a bit bad press recently. Local council and government have been involved in the project as its an "urban regeneration scheme". They've also been pretty sound so far. Fingers crossed. Got the foreman's personal mobile number somewere from original snag complaints so will see

Last time I had that (foreman's personal mobile number), they just fired the fker!

ETA: I was just (obviously too) subtly referencing another thread.

[IanJ9375]

sbarclay62 said:

Got a lend of ladders and you're spot on. Up the attic on a windy night and the wind is coming through the outlet rattling through the polystyrene pipes that lead to the rooms. My house faces West and being in Scotland getting battered by westerly winds all the time they put them on the West facing roof and not the East.

Not sure how i can fix this one. I've emailed the builders. I'm still waiting on original snagging being fixed (sunken driveway) so hoping they might have a look as a goodwill gesture. Also builders about as phases 4 & 5 are yet to be built.

I found you usually got a better chance of them sorting it when they are still on the same site building - glad it's as simple as the inlet, could be an easy relocation for them or to somehow baffle the inlet so it doesn't rattle etc