Hive thermostat stuck in demo mode?
Discussion
I've just bought a couple of hive thermostats but they seem to be stuck in demo mode and I can't get them to connect to the receivers. All the lights on the receivers flash as per the instructions but the thermostats themselves just do nothing.
Is there a fix or do I just return them? Now that I have them and can properly see the way they set up I'm not massively impressed anyway.
Is there a fix or do I just return them? Now that I have them and can properly see the way they set up I'm not massively impressed anyway.
moles said:
Have you set it up in stand alone mode?, hold the silver button on the receiver for 10 seconds?. It should flash pink then you just put the 4 batteries in and it should pair.
Yep - done this but the thermostat doesnt even attempt to connect. It just starts up in demo mode.I'm thinking that it needs some firmware update - as it reboots it gives a firmware version v2.07demo - maybe composer62 is on the right track and it needs to see a hub to update?
Think its going back.
TooLateForAName said:
moles said:
Have you set it up in stand alone mode?, hold the silver button on the receiver for 10 seconds?. It should flash pink then you just put the 4 batteries in and it should pair.
Yep - done this but the thermostat doesnt even attempt to connect. It just starts up in demo mode.I'm thinking that it needs some firmware update - as it reboots it gives a firmware version v2.07demo - maybe composer62 is on the right track and it needs to see a hub to update?
Think its going back.
Composer62 said:
To be honest I wasn't aware Hive was able to work like that. I have hub, receiver and thermostat and it works very well.I find the the remote facilities very useful and a huge step up from what we had before. How do the receiver and thermostat communicate with each other in that scenario ?
they don't ')In theory the thermostat and receiver communicate between themselves and work, just without the app/remote access feature.
Couple of things I don't like - subscription, hub being locked to an account, lack of proper multizone.
21TonyK said:
There seems to be a pretty active support forum on the hive website. Might be worth registering and asking on there.
Yes, question has been asked before - answer alwys boils down to 'talk to hive'Interesting that they've stopped selling in the US and uk supporft seems to have half died - the email for support gives an auto reply saying no longer in use and use the (non-existant) live chat.
moles said:
Hive does work in stand alone mode without a hub the process is as I said above hold the receiver button for 10 secs then put batteries in. OP problem is deffo with the thermostats as it’s going into search mode by flashing pink.
yep. receiver goes into the correct mode - its the actual thermostat that just sits in 'demo' regardless of reset/batterytried the back and menu button on the thermostat?
hold both until it displays reset starts counting down. when you get the display after the countdown hold for another few seconds and then release.
ideally you want to have the receiver into pairing 'standalone mode' when you do this. hold central button for 10 seconds until double flashing amber and then press it for another 10 seconds until you have double flashing pink again.
hold both until it displays reset starts counting down. when you get the display after the countdown hold for another few seconds and then release.
ideally you want to have the receiver into pairing 'standalone mode' when you do this. hold central button for 10 seconds until double flashing amber and then press it for another 10 seconds until you have double flashing pink again.
dmc26 said:
tried the back and menu button on the thermostat?
hold both until it displays reset starts counting down. when you get the display after the countdown hold for another few seconds and then release.
ideally you want to have the receiver into pairing 'standalone mode' when you do this. hold central button for 10 seconds until double flashing amber and then press it for another 10 seconds until you have double flashing pink again.
That was the first thing I tried.hold both until it displays reset starts counting down. when you get the display after the countdown hold for another few seconds and then release.
ideally you want to have the receiver into pairing 'standalone mode' when you do this. hold central button for 10 seconds until double flashing amber and then press it for another 10 seconds until you have double flashing pink again.
Sent them back this morning.
Gassing Station | Homes, Gardens and DIY | Top of Page | What's New | My Stuff