How do I complain about "118 118"?

[james_tigerwoods]

As above - how do I complain about a "number" that I didn't get?

As we was in a bit of a mobile internet blackspot on Sunday at 1545, I called 118 118 (uber reluctantly) to find out the opening times for TK Maxx (don't ask). The (idiot) woman I spoke to asked "you want the opening times of TK Maxx on Sunday in Shorpe"? I said that I did and she said that they'd text them to me.

What I got was this:



As you can see, I replied "Yes" as I thought I was being asked if that was what I wanted - As you can see, I neither got the opening times nor a phone number...

I called 118247 who, at least, told me that they couldn't get me the opening times, but at least gave me the phone number.

I know it's petty, but it's the principle - I've asked for information, been charged for it and didn't get what I paid for. I cannot, however, find out anything that outlines how to and who to complain to about it. Does anyone here know how I might go about complaining as Google and the 118 website show nothing?

JTW

[Emsman]

I suggest this...............


http://www.youtube.com/watch?v=TTvNXtajuws

Edited: NOT safe for work

Edited by Emsman on Tuesday 8th December 10:13

[Antony Moxey]

Doesn't it say at the end of the text 'no charge for this message'?

Edited by Antony Moxey on Tuesday 8th December 10:13

[jimothy]

Phone 118 118 and ask?

[obob]

jimothy said:

Phone 118 118 and ask?

True enough, ring 118118. Make a complaint, they will refund you the amount of the original call plus the amount for the call of the complaint.

[Arese]

Worst, look-how-cool-my-phone-is post, EVER.

[james_tigerwoods]

Arese said:

Worst, look-how-cool-my-phone-is post, EVER.

No, that's reserved for those that say "there's an app for that"....

Antony Moxey said:

Doesn't it say at the end of the text 'no charge for this message'?

Yes, but I called 118 118 to start with, so I'd've been charged for that...

[bazking69]

Chalk it down to the service you expected and get on with life?

[james_tigerwoods]

bazking69 said:

Chalk it down to the service you expected and get on with life?

Given the hoops that I'd probably need to jump through, I might have to, but it's a PITA....

[911motorsport]

james_tigerwoods said:

JTW

[james_tigerwoods]

Too obvious?

[obob]

james_tigerwoods said:

bazking69 said:

Chalk it down to the service you expected and get on with life?

Given the hoops that I'd probably need to jump through, I might have to, but it's a PITA....

FFS, I've already told you what you need to do. Some people just love to moan and be annoyed.

[james_tigerwoods]

obob said:

james_tigerwoods said:

bazking69 said:

Chalk it down to the service you expected and get on with life?

Given the hoops that I'd probably need to jump through, I might have to, but it's a PITA....

FFS, I've already told you what you need to do. Some people just love to moan and be annoyed.

Only sometimes :P

[iggletiggle]

serves you right for wanting to go to TK MAX and for owning an iPhone ...

[james_tigerwoods]

iggletiggle said:

serves you right for wanting to go to TK MAX and for owning an iPhone ...

How dare you!!

It's not an iPhone

[iggletiggle]

james_tigerwoods said:

iggletiggle said:

serves you right for wanting to go to TK MAX and for owning an iPhone ...

How dare you!!

It's not an iPhone

oh.. my error... then you should've bought an iPhone cos theres probably an app for that

[SJobson]

james_tigerwoods said:

How do I complain about "118 118"?

Go on an internet forum related to cars and do it there. HTH

[Ozone]

Google 118 500 and then call them and ask for the number for 118 118.

[jesusbuiltmycar]

[redacted]

[james_tigerwoods]

[redacted]