scripted call center conversations are getting worse :(
Discussion
f
k me!
I just got off the phone with Pipex
Bint "Could you please help me with giving me your first name"
Me "[gives first name]"
Bint "ok, thank you for giving me that information can you please help me by giving my your last name"
Me: [gives last name]
Bint: ok, thank you for giving me that information can you please help me by giving my your house number.........
Me: You are welcome for the information yes i will assist you in establishing my house number..it is 87"
This goes on until she has my address and DOB..
All i want to do is reactivate the Caller ID service that used to work but now doesn't..
After a very long winded call where i had to repeat myself and the reason for the call several times she asked me to hold for two minutes while she finds out when the service will be activated. She comes back and then takes about a minutes to tell me it would take ten days.
I am ready to hang up when she starts with a whole new thing i have not heard before.
"Ok thank you for your call Hedders, today you called us about your caller ID not working and i looked into that for you, and then we talked abot reactivating the caller ID service and then i explained to you that it would cost £1.95 a month, and then i explained to you that..
"Me: WTF?? thank you for the recap, bye.
Ten minutes for one operator to put in a request to activate caller ID, that's progress.
k me!I just got off the phone with Pipex
Bint "Could you please help me with giving me your first name"
Me "[gives first name]"
Bint "ok, thank you for giving me that information can you please help me by giving my your last name"
Me: [gives last name]
Bint: ok, thank you for giving me that information can you please help me by giving my your house number.........
Me: You are welcome for the information yes i will assist you in establishing my house number..it is 87"
This goes on until she has my address and DOB..
All i want to do is reactivate the Caller ID service that used to work but now doesn't..
After a very long winded call where i had to repeat myself and the reason for the call several times she asked me to hold for two minutes while she finds out when the service will be activated. She comes back and then takes about a minutes to tell me it would take ten days.
I am ready to hang up when she starts with a whole new thing i have not heard before.
"Ok thank you for your call Hedders, today you called us about your caller ID not working and i looked into that for you, and then we talked abot reactivating the caller ID service and then i explained to you that it would cost £1.95 a month, and then i explained to you that..
"Me: WTF?? thank you for the recap, bye.
Ten minutes for one operator to put in a request to activate caller ID, that's progress.
I've had mixed experiences of such calls.
Setting up a Sky subscription. All seemed to go well, until we realised that the offshore drone taking the details had somehow got virtually every details of the address wrong, including all the details of the package selected. Amazingly, the details actually got through (Postal service can be quite good at times).
It got corrected by somehow getting through to a very nicely spoken (english) woman in customer services.
Yesterday had to call Orange to put on international roaming onto my mobile. Despite being an offshore/indian type, it all went absolutely perfectly.
Called Tesco to check on my Mastercard, and was absolutely gobsmacked to hear a genuinely northern english accent on the other end.
Setting up a Sky subscription. All seemed to go well, until we realised that the offshore drone taking the details had somehow got virtually every details of the address wrong, including all the details of the package selected. Amazingly, the details actually got through (Postal service can be quite good at times).
It got corrected by somehow getting through to a very nicely spoken (english) woman in customer services.
Yesterday had to call Orange to put on international roaming onto my mobile. Despite being an offshore/indian type, it all went absolutely perfectly.
Called Tesco to check on my Mastercard, and was absolutely gobsmacked to hear a genuinely northern english accent on the other end.
i had a mildly amusing one from 3 yesterday
call centre : hello is that mr jas?
me : how can i help?
call centre : i am calling on behalf of 3 , how are you?
me : sorry i do not need a phone
call centre : how are you?
me : sorry i am busy and still do not need a phone.
call centre : how are you...........
seems like they are not allowed to vary from their script
call centre : hello is that mr jas?
me : how can i help?
call centre : i am calling on behalf of 3 , how are you?
me : sorry i do not need a phone
call centre : how are you?
me : sorry i am busy and still do not need a phone.
call centre : how are you...........
seems like they are not allowed to vary from their script
crazy.jas xjr said:
i had a mildly amusing one from 3 yesterday
call centre : hello is that mr jas?
me : how can i help?
call centre : i am calling on behalf of 3 , how are you?
me : sorry i do not need a phone
call centre : how are you?
me : sorry i am busy and still do not need a phone.
call centre : how are you...........
seems like they are not allowed to vary from their script
Try the: Not that well actually my mum/dad/sister etc. died of cancer this morning, that usually shakes them.!call centre : hello is that mr jas?
me : how can i help?
call centre : i am calling on behalf of 3 , how are you?
me : sorry i do not need a phone
call centre : how are you?
me : sorry i am busy and still do not need a phone.
call centre : how are you...........
seems like they are not allowed to vary from their script
jas xjr said:
i had a mildly amusing one from 3 yesterday
call centre : hello is that mr jas?
me : how can i help?
call centre : i am calling on behalf of 3 , how are you?
me : sorry i do not need a phone
call centre : how are you?
me : sorry i am busy and still do not need a phone.
call centre : how are you...........
seems like they are not allowed to vary from their script
Can I just chip in, IF, you ever do need a phone, you do not need one from 3. They have truly awful customer serivce. They are actually worse in a way than CityLink. call centre : hello is that mr jas?
me : how can i help?
call centre : i am calling on behalf of 3 , how are you?
me : sorry i do not need a phone
call centre : how are you?
me : sorry i am busy and still do not need a phone.
call centre : how are you...........
seems like they are not allowed to vary from their script
I had similar sales call from an American woman last week...
Caller: Hello, Mr O'Dell? How are you today?
Me: I'll just get him for you (I was planning on leaving the phone for a while for my own amusement!)
Caller: Mr O'Dell?
Me: No, it's not me. I'm going to get him for you
Caller: Mr O'Dell?
Me: No, that's not my name. I'm just going to get Mr O'Dell for you.
Caller: Mr O'Dell?
Me: No, it's not me! Just wait a moment!
---
I left the phone for a while as I was playing with my 1 year old son. A few mins later he started to get vocal, and, unbelievably the woman was still on the phone, so I gave the phone to my son for a shout...
---
Son: waaaaa waaaaa duoy duoy duoy aah ahhh etc etc
Caller: Hello, is that Mr O'Dell?
... Are these people on drugs?
Caller: Hello, Mr O'Dell? How are you today?
Me: I'll just get him for you (I was planning on leaving the phone for a while for my own amusement!)
Caller: Mr O'Dell?
Me: No, it's not me. I'm going to get him for you
Caller: Mr O'Dell?
Me: No, that's not my name. I'm just going to get Mr O'Dell for you.
Caller: Mr O'Dell?
Me: No, it's not me! Just wait a moment!
---
I left the phone for a while as I was playing with my 1 year old son. A few mins later he started to get vocal, and, unbelievably the woman was still on the phone, so I gave the phone to my son for a shout...
---
Son: waaaaa waaaaa duoy duoy duoy aah ahhh etc etc
Caller: Hello, is that Mr O'Dell?
... Are these people on drugs?
While at work:
Drone: 'Hello am I speaking to the head of the household?'
Me: 'I'm sorry, you appear to have a wrong number, this is an office, not a household'
Drone: 'Yes, but are you the head of the household?'
Me: 'This isn't a household'
Repeat back and forth 10~ times
Me: 'Ok, say I was the head of the household, which doesn't exist'
Drone: 'Yes sir you are the head of the household'
Me: 'Sure, why not'
Drone: 'Sir may you please help with a Survey?'
Me: 'No'
Drone: 'It will only take 10 minutes Sir'
Me: 'No, sorry'
He then launches into questions, so I interrupt him
Me: 'Look, I'm sorry, but we're very busy today - thanks anyway'
and hang up.
I wouldn't have kept going for that long but it was a really quiet day and I was bored.
Drone: 'Hello am I speaking to the head of the household?'
Me: 'I'm sorry, you appear to have a wrong number, this is an office, not a household'
Drone: 'Yes, but are you the head of the household?'
Me: 'This isn't a household'
Repeat back and forth 10~ times
Me: 'Ok, say I was the head of the household, which doesn't exist'
Drone: 'Yes sir you are the head of the household'
Me: 'Sure, why not'
Drone: 'Sir may you please help with a Survey?'
Me: 'No'
Drone: 'It will only take 10 minutes Sir'
Me: 'No, sorry'
He then launches into questions, so I interrupt him
Me: 'Look, I'm sorry, but we're very busy today - thanks anyway'
and hang up.
I wouldn't have kept going for that long but it was a really quiet day and I was bored.
Agreed. My missus has a phone through 3 and they have the worlds worst customer service ever!! I had a 10 minute row with one bird in there call centre.
I actually dread hearing off shore customer service departments as I know I'm going to be given spiel straight from a script, there will never be a manager there and when there is a manager there they are garunteed to have a phone system so old they can't possibly transfer me to anyone.
I actually dread hearing off shore customer service departments as I know I'm going to be given spiel straight from a script, there will never be a manager there and when there is a manager there they are garunteed to have a phone system so old they can't possibly transfer me to anyone.
Timmy35 said:
Can I just chip in, IF, you ever do need a phone, you do not need one from 3. They have truly awful customer serivce. They are actually worse in a way than CityLink.
I agree, I have never had such a ridiculous call as when I tried to sort some stuff out for my mums 3 account.
VR6time said:
Timmy35 said:
Can I just chip in, IF, you ever do need a phone, you do not need one from 3. They have truly awful customer serivce. They are actually worse in a way than CityLink.
I agree, I have never had such a ridiculous call as when I tried to sort some stuff out for my mums 3 account.
tobeee said:
I had similar sales call from an American woman last week...
Caller: Hello, Mr O'Dell? How are you today?
Me: I'll just get him for you (I was planning on leaving the phone for a while for my own amusement!)
Caller: Mr O'Dell?
Me: No, it's not me. I'm going to get him for you
Caller: Mr O'Dell?
Me: No, that's not my name. I'm just going to get Mr O'Dell for you.
Caller: Mr O'Dell?
Me: No, it's not me! Just wait a moment!
---
I left the phone for a while as I was playing with my 1 year old son. A few mins later he started to get vocal, and, unbelievably the woman was still on the phone, so I gave the phone to my son for a shout...
---
Son: waaaaa waaaaa duoy duoy duoy aah ahhh etc etc
Caller: Hello, is that Mr O'Dell?
... Are these people on drugs?
Caller: Hello, Mr O'Dell? How are you today?
Me: I'll just get him for you (I was planning on leaving the phone for a while for my own amusement!)
Caller: Mr O'Dell?
Me: No, it's not me. I'm going to get him for you
Caller: Mr O'Dell?
Me: No, that's not my name. I'm just going to get Mr O'Dell for you.
Caller: Mr O'Dell?
Me: No, it's not me! Just wait a moment!
---
I left the phone for a while as I was playing with my 1 year old son. A few mins later he started to get vocal, and, unbelievably the woman was still on the phone, so I gave the phone to my son for a shout...
---
Son: waaaaa waaaaa duoy duoy duoy aah ahhh etc etc
Caller: Hello, is that Mr O'Dell?
... Are these people on drugs?
stuckmojo said:
Virgin media. Indian bloke which, in a totally new fashion, instead of passing me onto another Indian bloke in tech services, instead puts me in conference call with said tech guy and himself. Good idea, except they started arguing and discussing in their own language with me at the other end of the line. Weird.
I have had that from HSBC, wasn't two indians though it was a lass from Edinburgh, lived down the road from my gran actually and very helpfull, and some numpty from Online Fraud Protection. After listening to him waffle for about 2 minutes at me she cut in with, "b
ks to the script,, he has confirmed these detail and i know where his fking grans lives, just get the card working again!"I couldn't stop laughing and she basically tore him a new one for being slow and making HSBC look like it employed care in the community workers. So on the outside chance she is a PH'er,
Hello Liz.I have had a coupel of companies do the whole confirm the conversation thig at the end - one of them that sticks into my mind is British Gas, I think its because they want to cover their backs that they answered your question and to ensure decent customer service.
after the call they ask you if you would be willing to be directed to an automated service to rate the call ahndler - to be fair I have 2 or 3 times as the call handler was always good for me.
after the call they ask you if you would be willing to be directed to an automated service to rate the call ahndler - to be fair I have 2 or 3 times as the call handler was always good for me.
Miguel Alvarez said:
Agreed. My missus has a phone through 3 and they have the worlds worst customer service ever!! I had a 10 minute row with one bird in there call centre.
I actually dread hearing off shore customer service departments as I know I'm going to be given spiel straight from a script, there will never be a manager there and when there is a manager there they are garunteed to have a phone system so old they can't possibly transfer me to anyone.
That surprises me. I'm on my third contract with 3 now and have found them to be fantastic in EVERY way.I actually dread hearing off shore customer service departments as I know I'm going to be given spiel straight from a script, there will never be a manager there and when there is a manager there they are garunteed to have a phone system so old they can't possibly transfer me to anyone.
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