Lots of brand new Porsches immediately available
Discussion
Sukh13 said:
I think you are missing that the complaint is that there was a lack of communication that the car sold regardless of the cause of the delay in PX value.
A average salesman would ring the customer back and at least update that the car they had enquired about had been sold... Let alone try to find an alternative car to sell to the customer.
I tried to buy a Taycan (yes I know...) from East London a couple of weeks ago. Off to good start and just waiting on the part ex price. Nothing since. Now chasing another car. Missed a sale of a car that is very hard to sell at the moment A average salesman would ring the customer back and at least update that the car they had enquired about had been sold... Let alone try to find an alternative car to sell to the customer.
I’m not excusing appalling service…but I think the common denominator here is the overstocked OPC’s are trying to avoid part-ex’s…especially part-ex high value cars like GT’s…which from a sales perspective really only replaces one headache with an even larger one ( given the part-ex will be older than the car sold).
In the current climate they’ll always favour a non part-ex direct sale through Porsche Finance over anything else ( & I say this as a guy who only ever buys old clunkers for cash).
In the current climate they’ll always favour a non part-ex direct sale through Porsche Finance over anything else ( & I say this as a guy who only ever buys old clunkers for cash).
ChrisW. said:
In the spirit of balance my challenge is simply this ...
Who has a positive experience of their OPC ??? Please tell ....
Unfortunately its hit and miss. I've had excellent experiences and ones where i've seen some of the most underhand dealings going on.Who has a positive experience of their OPC ??? Please tell ....
Have bought from 6 opc's over past 10 years or so. Top marks go to Silverstone and Jardine Group, PRG are middle of the road and the most underhanded dirtbags are Wolvehampton and Sutton Coldfield. Have also had dealings with others on service/warranty issues and those have been relatively good overall.
I think in most cases its luck of the draw on which sales person you end up dealing with and how you get treated.
Management at the OPC's have a big role to play in how customers are treated. At the OPC's I have had positive experiences at, the management have shown much higher levels of intergrity and understanding of customers service whereas, at the others they have management who have no idea what the word intergrity means.
Isn't integrity the nub of this and the reason for so much vitriol now for Porsche on this site ?
Engineering integrity, service integrity, sales integrity ... the integrity of the brand and the tone of the distribution network flowing from it. It has taken Porsche 75 ? years to build their brand name ...
So what have the antics of recent years achieved ? And at what longer term cost ? Does it just make fools of those many with whom Porsche built their reputation ?
If there was no longer a yesterday and we were to judge Porsche from now only on their today and tomorrow, their products and price points had better compete on an absolutely level playing field because the brand premium would be zero.
Engineering integrity, service integrity, sales integrity ... the integrity of the brand and the tone of the distribution network flowing from it. It has taken Porsche 75 ? years to build their brand name ...
So what have the antics of recent years achieved ? And at what longer term cost ? Does it just make fools of those many with whom Porsche built their reputation ?
If there was no longer a yesterday and we were to judge Porsche from now only on their today and tomorrow, their products and price points had better compete on an absolutely level playing field because the brand premium would be zero.
Buster73 said:
My son bought a new Macan a few years back from an OPC , a few months later we decided to buy one for my wife.
Went down to the same dealer , dealt with the same salesman, we waited nearly a fortnight for him to come back to me with a price for the new car.
My son decided to order a new model Macan , which eventually was ready for collection on the Saturday, by Thursday night no one had confirmed a trade in price on his original Macan , he rang them and was told someone would come back to him , no one did.
He sold his car on the Saturday to an independent dealer who collected it on the Monday.
The salesman or no one from the OPC rang him up and asked why he hadn’t collected his new Macan either.
We drove down the following Saturday to collect it .
The complacency showed by both the salesman and the dealership was outstanding .
I've read a lot about how poor OPCs are - but this account is scarcely believable. Went down to the same dealer , dealt with the same salesman, we waited nearly a fortnight for him to come back to me with a price for the new car.
My son decided to order a new model Macan , which eventually was ready for collection on the Saturday, by Thursday night no one had confirmed a trade in price on his original Macan , he rang them and was told someone would come back to him , no one did.
He sold his car on the Saturday to an independent dealer who collected it on the Monday.
The salesman or no one from the OPC rang him up and asked why he hadn’t collected his new Macan either.
We drove down the following Saturday to collect it .
The complacency showed by both the salesman and the dealership was outstanding .
As in - you are telling the truth - but my brain can't really catch up.
Penguinracer said:
Ask yourself this…what are the required qualifications to be a sales person at an OPC?
They’re not drawing from the top if their generation’s gene pool in terms of morality, social skills & emotional & academic intelligence.
Academic qualifications have little to nothing to do with being diligent, polite and professional, all of that can be set by the management and implemented via the values of the business with a bit of training. They’re not drawing from the top if their generation’s gene pool in terms of morality, social skills & emotional & academic intelligence.
I've had dealings with 3 OPCs Leeds, Bolton and Mid Sussex all 3 were good, treated me well, Leeds were great when I was looking for a car nothing was too much trouble nice a friendly although that was 2009 so they probably needed to be to shift cars at that time, the hand over at Mid Sussex was great the salesman Bruce was super efficient, servicing was mainly done at Bolton and couldn't fault them plus they always gave you a Porsche courtesy car unlike Leeds that gave you a C200 merc (but that's JCT for you)
But just like there are rude incompetent doctors there are also rude incompetent sales people.
Wills2 said:
Penguinracer said:
Ask yourself this…what are the required qualifications to be a sales person at an OPC?
They’re not drawing from the top if their generation’s gene pool in terms of morality, social skills & emotional & academic intelligence.
Academic qualifications have little to nothing to do with being diligent, polite and professional, all of that can be set by the management and implemented via the values of the business with a bit of training. They’re not drawing from the top if their generation’s gene pool in terms of morality, social skills & emotional & academic intelligence.
I've had dealings with 3 OPCs Leeds, Bolton and Mid Sussex all 3 were good, treated me well, Leeds were great when I was looking for a car nothing was too much trouble nice a friendly although that was 2009 so they probably needed to be to shift cars at that time, the hand over at Mid Sussex was great the salesman Bruce was super efficient, servicing was mainly done at Bolton and couldn't fault them plus they always gave you a Porsche courtesy car unlike Leeds that gave you a C200 merc (but that's JCT for you)
But just like there are rude incompetent doctors there are also rude incompetent sales people.
Edited by WG on Tuesday 21st November 17:07
I’ve had very different experiences between buying and servicing.. I expected buying to be fabulous and service not.. which hasn’t been the case.
Buying from Chester and Swindon was just ok.. one was delivered a week late - I was told on the day of collection as I was leaving the house it wasn’t ready. Swindon I just sat around for four hours on collection day as they were ‘busy’.
Leicester were great for both sales and support for the Cayman R I had.. All three cars were absolutely spot on though - I couldn’t fault any of them.
Buying from Chester and Swindon was just ok.. one was delivered a week late - I was told on the day of collection as I was leaving the house it wasn’t ready. Swindon I just sat around for four hours on collection day as they were ‘busy’.
Leicester were great for both sales and support for the Cayman R I had.. All three cars were absolutely spot on though - I couldn’t fault any of them.
Perhaps it’s advisable not to fasten onto the single reference to academic intelligence to the exclusion of the other three criteria listed i.e. morality, social skills & emotional intelligence.
I’m not excusing a lack of politeness, courtesy or integrity-I’m just saying that perhaps we should set our expectations of car sales people relatively low & we may occasionally be surprised!
I’m not excusing a lack of politeness, courtesy or integrity-I’m just saying that perhaps we should set our expectations of car sales people relatively low & we may occasionally be surprised!
Pauly-b said:
I’ve had very different experiences between buying and servicing.. I expected buying to be fabulous and service not.. which hasn’t been the case.
Buying from Chester and Swindon was just ok.. one was delivered a week late - I was told on the day of collection as I was leaving the house it wasn’t ready. Swindon I just sat around for four hours on collection day as they were ‘busy’.
Leicester were great for both sales and support for the Cayman R I had.. All three cars were absolutely spot on though - I couldn’t fault any of them.
Chester OPC is my local dealer and despite having bought a couple of cars from them, have always found them to be a bit rubbish.Buying from Chester and Swindon was just ok.. one was delivered a week late - I was told on the day of collection as I was leaving the house it wasn’t ready. Swindon I just sat around for four hours on collection day as they were ‘busy’.
Leicester were great for both sales and support for the Cayman R I had.. All three cars were absolutely spot on though - I couldn’t fault any of them.
I’ve also purchased from Solihull and Mid Sussex and found them to be excellent during the entire sales process.
I booked my GT3RS in to Porsche Leicester for a full service 3 months in advance.
The day before the service I rang them to confirm the service booking.
On the morning of the service I drove 90 mins to drop the car off at the OPC. I then got a taxi into Leicester.
30 mins later the service dept rang me and asked me to collect the car because they didn’t have time to do an oil change!! Could I come back another day?!!!
I can’t tell you how furious I was. I demanded to see the opc principal and subsequently they collected the car a few days later and knocked £750 off the service- but still, what a fiasco way of operating.
The day before the service I rang them to confirm the service booking.
On the morning of the service I drove 90 mins to drop the car off at the OPC. I then got a taxi into Leicester.
30 mins later the service dept rang me and asked me to collect the car because they didn’t have time to do an oil change!! Could I come back another day?!!!
I can’t tell you how furious I was. I demanded to see the opc principal and subsequently they collected the car a few days later and knocked £750 off the service- but still, what a fiasco way of operating.
I can barely believe some of the stuff I am reading here. While i'm sure many other brands also have some degree of poor customer service, Porsche seem to have taken this to another level, and it's really hit my enthusiasm to try 911 ownership next year, to the extent that i'm more likely to end up spending my money elsewhere. Not that they would seem to care.
Dingle Dell said:
I can barely believe some of the stuff I am reading here. While i'm sure many other brands also have some degree of poor customer service, Porsche seem to have taken this to another level, and it's really hit my enthusiasm to try 911 ownership next year, to the extent that i'm more likely to end up spending my money elsewhere. Not that they would seem to care.
Just remember that it is more likely that people will complain about bad service than compliment good service. For very unhappy customer there will be many satisfied customers. I have been driving Porsches for over 30 years and have had predominantly an excellent service. I did have issues with one OPC - twice in1989 and 2004 ( some things don’t change I guess) and am currently a bit unhappy with Porsche as my 718 Spyder has just suffered its second PADM engine mount failure ( my 718 GTS also suffered two failures! ). My recommendation would be don’t be put off - buy wisely and enjoy ! The transition from, “well let you order/buy this” to “please order/buy anything”, is inevitably going to be painful for many sales teams and will as has been mentioned numerous times engender much schadenfreud.
Doesn’t change how good or desirable the cars are, just the value ascribed to them.
Doesn’t change how good or desirable the cars are, just the value ascribed to them.
kevinon said:
Buster73 said:
My son bought a new Macan a few years back from an OPC , a few months later we decided to buy one for my wife.
Went down to the same dealer , dealt with the same salesman, we waited nearly a fortnight for him to come back to me with a price for the new car.
My son decided to order a new model Macan , which eventually was ready for collection on the Saturday, by Thursday night no one had confirmed a trade in price on his original Macan , he rang them and was told someone would come back to him , no one did.
He sold his car on the Saturday to an independent dealer who collected it on the Monday.
The salesman or no one from the OPC rang him up and asked why he hadn’t collected his new Macan either.
We drove down the following Saturday to collect it .
The complacency showed by both the salesman and the dealership was outstanding .
I've read a lot about how poor OPCs are - but this account is scarcely believable. Went down to the same dealer , dealt with the same salesman, we waited nearly a fortnight for him to come back to me with a price for the new car.
My son decided to order a new model Macan , which eventually was ready for collection on the Saturday, by Thursday night no one had confirmed a trade in price on his original Macan , he rang them and was told someone would come back to him , no one did.
He sold his car on the Saturday to an independent dealer who collected it on the Monday.
The salesman or no one from the OPC rang him up and asked why he hadn’t collected his new Macan either.
We drove down the following Saturday to collect it .
The complacency showed by both the salesman and the dealership was outstanding .
As in - you are telling the truth - but my brain can't really catch up.
As is the nearly three hours it took them to do an oil change one Saturday morning while I waited , the same oil change that required a road test ….
Forgot to mention the sales manager asking for a positive review when we picked my wife’s Macan up as well.
Reading the new Porsche available thread , I’d politely suggest that some OPC and their sales staff are in for a proper wake up call , long overdue imho.
WG said:
Dingle Dell said:
I can barely believe some of the stuff I am reading here. While i'm sure many other brands also have some degree of poor customer service, Porsche seem to have taken this to another level, and it's really hit my enthusiasm to try 911 ownership next year, to the extent that i'm more likely to end up spending my money elsewhere. Not that they would seem to care.
Just remember that it is more likely that people will complain about bad service than compliment good service. For very unhappy customer there will be many satisfied customers. I have been driving Porsches for over 30 years and have had predominantly an excellent service. I did have issues with one OPC - twice in1989 and 2004 ( some things don’t change I guess) and am currently a bit unhappy with Porsche as my 718 Spyder has just suffered its second PADM engine mount failure ( my 718 GTS also suffered two failures! ). My recommendation would be don’t be put off - buy wisely and enjoy ! I bought my 1st Porsche from Chariots of St Albans - which eventually morphed into OPC Hatfield. I've had some crap experiences - but also some great. Sales usually have been very helpful - Paddy was a legend - Lee Prendergast is a lovely chap.
Service is awful. Techs useless. Support dire.
Buyback is laughable - but with volume comes mediocracy. Take me back to the Chariot days I'd happily pay overs to secure a widowmaker again.
981Boxess said:
GT4RS said:
981Boxess said:
First Sea Lord said:
981Boxess said:
GT4RS said:
donutskidmark said:
I recall OPC East London had a 991 GT2RS for sale a while back now.
I rang them up and spoke to a salesman, I told him I was interested in buying the GT2RS
and asked him what trade in price he would give me for my 991.2 GT3RS.
He took all my details and said he’d get a price and ring me straight back.
I never heard another thing from him.
I just could not believe a potential customer looking to buy a £300k + car is subsequently
ignored.
I was so annoyed I rang him back a day or two later and he simply said ‘ I sold the car’-
Out of courtesy you’d have thought he would at least return my initial call- but no.
I can certainly see the attraction of avoiding OPC’s.
That can only be put down to a salesperson lacking in sales experience. Porsche grew quickly due to the Taycan and Macan, they had to draw in sales people quickly. I rang them up and spoke to a salesman, I told him I was interested in buying the GT2RS
and asked him what trade in price he would give me for my 991.2 GT3RS.
He took all my details and said he’d get a price and ring me straight back.
I never heard another thing from him.
I just could not believe a potential customer looking to buy a £300k + car is subsequently
ignored.
I was so annoyed I rang him back a day or two later and he simply said ‘ I sold the car’-
Out of courtesy you’d have thought he would at least return my initial call- but no.
I can certainly see the attraction of avoiding OPC’s.
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