£144 per hour for non emergency plumber
Discussion
Algarve said:
You can see all the old versions of his website here - https://web.archive.org/web/*/http://igm.me.uk
thank you - i couldnt get this to work last time I tried, so this is perfectGareth79 said:
Do you have copies of the old website? If not it might be available on http://web.archive.org/
Thank you for this. I just had another look at their current website and it seems they have gone back to an earlier version where it shows they do free no obligation quotes.
Another bad review has popped up on Google.
All the other bad reviews have been removed so itl only be so long before this one does too.
Its funny as one of his mates has left a review saying dont beleive the 1* reviews, of which there are none before it!
red_slr said:
Google should not be removing bad reviews. We have only ever managed to get one removed, the rest of the time even if we can prove its not a genuine review they refuse to remove so not sure how he is getting so many removed.
The thing that came to mind was that he was threatening people to remove reviews. If they were originally genuine reviews and he knew who had left them it'd be easy for him to scare people into removing them themselves which is probably a lot easier to do than get google to remove them maybe? bad company said:
Any progress op or is this in Court next week?
I know you’re nervous but I kind of hope that this goes to Court and the plumbers look very silly.
No updates - just waiting for the hearing date next Wednesday. I know you’re nervous but I kind of hope that this goes to Court and the plumbers look very silly.
I hope they look silly too. I am still very nervous. Will be taking my husband along with me for support.
I thought about taking all the biggest burly men I know but I can't imagine the court would take kindly to that.
Im spending today and tomorrow reading through everything I have, making notes etc.
Re-reading the hearing letter I still can't work out if it's a hearing where a decision will be made or just a hearing to decide how it is to be allocated.
I'm wondering if I should have received any correspondence from the plumber since he put his claim in.
The directions questionnaire we would have both been sent last year requires us both to send copies to the court and to the other parties. I never received anything from the plumber.
In the notice of allocation/hearing letter I was requested to send copies of the debt collectors letter and invoice to the court and copy it to the plumber. I obviously did both straight away.
As I understand it the plumber would have had to pay an additional £25 for the case to go to hearing. I assume he has paid this otherwise would I have received notification that the hearing wouldn't be going ahead?
The more I start thinking about the details the more confused I get. It all seems ridiculous in one sense that he is willing to lose a day of his trade to attend court all over a relatively small value. It makes me think that he is adamant that he has no chance of losing and that makes me nervous.
In another sense I wonder if this is all a ploy just to waste my time, but in doing so it must be costing him money to put this claim through anyway?
None of it makes much sense to me.
I have printed all correspondence showing that they ignored all of my emails querying the invoice and how they have ignored their own t's&c's but having looked online there should be a point at which the Judge request this evidence which has never happened. Maybe this is all something that happens later.
Losing quite a bit of sleep and concentration over it all and more worried its going to be dragged out than finally over and done with come close of Wednesday.
Re-reading the hearing letter I still can't work out if it's a hearing where a decision will be made or just a hearing to decide how it is to be allocated.
I'm wondering if I should have received any correspondence from the plumber since he put his claim in.
The directions questionnaire we would have both been sent last year requires us both to send copies to the court and to the other parties. I never received anything from the plumber.
In the notice of allocation/hearing letter I was requested to send copies of the debt collectors letter and invoice to the court and copy it to the plumber. I obviously did both straight away.
As I understand it the plumber would have had to pay an additional £25 for the case to go to hearing. I assume he has paid this otherwise would I have received notification that the hearing wouldn't be going ahead?
The more I start thinking about the details the more confused I get. It all seems ridiculous in one sense that he is willing to lose a day of his trade to attend court all over a relatively small value. It makes me think that he is adamant that he has no chance of losing and that makes me nervous.
In another sense I wonder if this is all a ploy just to waste my time, but in doing so it must be costing him money to put this claim through anyway?
None of it makes much sense to me.
I have printed all correspondence showing that they ignored all of my emails querying the invoice and how they have ignored their own t's&c's but having looked online there should be a point at which the Judge request this evidence which has never happened. Maybe this is all something that happens later.
Losing quite a bit of sleep and concentration over it all and more worried its going to be dragged out than finally over and done with come close of Wednesday.
A brief rundown is -
The first thing the judge asked was who the claimant was due to what was on the claim form didn’t match up to the invoice. The guy lied to the judge saying that he was on trading as Igm back then and has only been a limited company in the last 8 months (lie).
The judge suggested we settle out of court to prevent it going further.
The judge proposed we split it 50/50.
Mr M not happy with that the judge suggested we take 10 minutes to talk outside of court.
Outside of court he was the threatening bully he was during his visit, told me he had a massive case against me and he is familiar with the courts and will take it all the way.
His receptionist / girlfriend was there and she kept saying how I broke their t’s and c’s and it’s as simple as that and how I ignored her emails.
When I said that’s not correct and I had emailed without a response from them and how the late fees added weren’t in line with their t’s and c’s they just got angry and stomped back into the court room to say to the judge (in his sweetest voice as can be) that we couldn’t come to an agreement.
I by this point was in tears and really couldn’t say anything else. The judge wasn’t interested in the case details as it’s just a preliminary allocation hearing.
It was all done within 15 minutes.
Im feeling quite broken.
The first thing the judge asked was who the claimant was due to what was on the claim form didn’t match up to the invoice. The guy lied to the judge saying that he was on trading as Igm back then and has only been a limited company in the last 8 months (lie).
The judge suggested we settle out of court to prevent it going further.
The judge proposed we split it 50/50.
Mr M not happy with that the judge suggested we take 10 minutes to talk outside of court.
Outside of court he was the threatening bully he was during his visit, told me he had a massive case against me and he is familiar with the courts and will take it all the way.
His receptionist / girlfriend was there and she kept saying how I broke their t’s and c’s and it’s as simple as that and how I ignored her emails.
When I said that’s not correct and I had emailed without a response from them and how the late fees added weren’t in line with their t’s and c’s they just got angry and stomped back into the court room to say to the judge (in his sweetest voice as can be) that we couldn’t come to an agreement.
I by this point was in tears and really couldn’t say anything else. The judge wasn’t interested in the case details as it’s just a preliminary allocation hearing.
It was all done within 15 minutes.
Im feeling quite broken.
A brief rundown is -
The first thing the judge asked was who the claimant was due to what was on the claim form didn’t match up to the invoice. The guy lied to the judge saying that he was on trading as Igm back then and has only been a limited company in the last 8 months (lie).
The judge suggested we settle out of court to prevent it going further.
The judge proposed we split it 50/50.
Mr M not happy with that the judge suggested we take 10 minutes to talk outside of court.
Outside of court he was the threatening bully he was during his visit, told me he had a massive case against me and he is familiar with the courts and will take it all the way.
His receptionist / girlfriend was there and she kept saying how I broke their t’s and c’s and it’s as simple as that and how I ignored her emails.
When I said that’s not correct and I had emailed without a response from them and how the late fees added weren’t in line with their t’s and c’s they just got angry and stomped back into the court room to say to the judge (in his sweetest voice as can be) that we couldn’t come to an agreement.
I by this point was in tears and really couldn’t say anything else. The judge wasn’t interested in the case details as it’s just a preliminary allocation hearing.
It was all done within 15 minutes.
Im feeling quite broken.
The first thing the judge asked was who the claimant was due to what was on the claim form didn’t match up to the invoice. The guy lied to the judge saying that he was on trading as Igm back then and has only been a limited company in the last 8 months (lie).
The judge suggested we settle out of court to prevent it going further.
The judge proposed we split it 50/50.
Mr M not happy with that the judge suggested we take 10 minutes to talk outside of court.
Outside of court he was the threatening bully he was during his visit, told me he had a massive case against me and he is familiar with the courts and will take it all the way.
His receptionist / girlfriend was there and she kept saying how I broke their t’s and c’s and it’s as simple as that and how I ignored her emails.
When I said that’s not correct and I had emailed without a response from them and how the late fees added weren’t in line with their t’s and c’s they just got angry and stomped back into the court room to say to the judge (in his sweetest voice as can be) that we couldn’t come to an agreement.
I by this point was in tears and really couldn’t say anything else. The judge wasn’t interested in the case details as it’s just a preliminary allocation hearing.
It was all done within 15 minutes.
Im feeling quite broken.
Unfortunately nothing recorded.
Didn’t think of it at the time and I didn’t imagine he would be as bad as he was.
Husband now wants to just pay and move on now he’s seen the guy.
Today was the first time he had seen the plumber in person and he said he is 10x worse than he imagined from my description of him.
His opinion of the guy is that he is a thug that appears to potentially be on drugs and has an anger problem and uses intimidation of the highest order.
He’s probably late 40’s, well built, very short, a constant frown and hops around on his feet as if he can’t stand still for long.
He snatched papers out of his receptionists / girlfriends hands and was rude even to her and that’s not someone he’s claiming against!
This guy was in my house and every time that thought pops into my mind it’s upsetting.
It’s angerying me that he obviously does this sort of intimidation as a career.
In comparison, we are early 30’s, not at all well built, and just 2 normal working people. An easy target maybe?
Didn’t think of it at the time and I didn’t imagine he would be as bad as he was.
Husband now wants to just pay and move on now he’s seen the guy.
Today was the first time he had seen the plumber in person and he said he is 10x worse than he imagined from my description of him.
His opinion of the guy is that he is a thug that appears to potentially be on drugs and has an anger problem and uses intimidation of the highest order.
He’s probably late 40’s, well built, very short, a constant frown and hops around on his feet as if he can’t stand still for long.
He snatched papers out of his receptionists / girlfriends hands and was rude even to her and that’s not someone he’s claiming against!
This guy was in my house and every time that thought pops into my mind it’s upsetting.
It’s angerying me that he obviously does this sort of intimidation as a career.
In comparison, we are early 30’s, not at all well built, and just 2 normal working people. An easy target maybe?
Edited by mangos on Wednesday 13th February 18:41
xjay1337 said:
It doesn't matter about who's well built, or who shouts the loudest. It's about the evidence.
At the proper hearing that you should go to the actual evidence will be gone through and it can be determined there.
don't pay up etc, just let the courts do their work.
I think husband is now more concerned at what this man is capable of and if further threats may arise. At the proper hearing that you should go to the actual evidence will be gone through and it can be determined there.
don't pay up etc, just let the courts do their work.
There’s a chance that even if we go through all of this and win that he won’t go away or stop doing it to others.
Having hardly slept with it all running through my mind over and over again, I still can't understand why the Judge didn't just see how ridiculous it was and to throw it out completely.
Why do they let these people carry on?
The judge picked up on the value of the claim and asked if the claim value was inclusive or excluding the amount paid prior to their visit. The plumber stumbled and didn't know initially but looked through paperwork and eventually said that the claim value was after the call out fee had been paid.
Ive re-looked through the invoices again this morning and it doesn't add up.
The claim is for £324.
I paid a £42 call out. The remaining balance of the initial invoice is £174. This is based on a call out of 1.5 hours at £144 per hour.
On top of this I have had a secondary invoice with a late payment fee added.
The secondary invoice has re-written the description of work carried out and the values on the secondary invoice are written out differently.
It says original invoice value £180, + £80 late payment = £260 total. + VAT £52 = £320 grand total.
Minus the amount already paid of £42, leaves £270 remaining.
It was after this that the plumber sent it to the debt collectors to chase it and the debt collectors letters all are chasing me for £300.
The claim he put in is for £324.
Am I missing something or does the amount he is claiming for seem wrong?
Why do they let these people carry on?
The judge picked up on the value of the claim and asked if the claim value was inclusive or excluding the amount paid prior to their visit. The plumber stumbled and didn't know initially but looked through paperwork and eventually said that the claim value was after the call out fee had been paid.
Ive re-looked through the invoices again this morning and it doesn't add up.
The claim is for £324.
I paid a £42 call out. The remaining balance of the initial invoice is £174. This is based on a call out of 1.5 hours at £144 per hour.
On top of this I have had a secondary invoice with a late payment fee added.
The secondary invoice has re-written the description of work carried out and the values on the secondary invoice are written out differently.
It says original invoice value £180, + £80 late payment = £260 total. + VAT £52 = £320 grand total.
Minus the amount already paid of £42, leaves £270 remaining.
It was after this that the plumber sent it to the debt collectors to chase it and the debt collectors letters all are chasing me for £300.
The claim he put in is for £324.
Am I missing something or does the amount he is claiming for seem wrong?
Also - The judges words when he suggested splitting the invoice and just moving on with our lives were:
'The invoice in question is for work having been carried out. One of you wants payment for the invoice and the other doesn't want to pay it'.
These words keep going through my head as the judge didn't even ask if the work had been carried out, but not only that, it just seems like the judge thinks I am just another person who has been unsatisfied with some work and now doesn't want to pay.
This isn't the case, its just that no work was carried out and I was made to sign an invoice.
This brings back my main concern of its just 'he said/she said'
Out of court the plumber said to me that he has a screen shot of a message proving that I was asking for leak detection work and that is enough to prove that they carried out the work they are saying they did.
How is that proof?
'The invoice in question is for work having been carried out. One of you wants payment for the invoice and the other doesn't want to pay it'.
These words keep going through my head as the judge didn't even ask if the work had been carried out, but not only that, it just seems like the judge thinks I am just another person who has been unsatisfied with some work and now doesn't want to pay.
This isn't the case, its just that no work was carried out and I was made to sign an invoice.
This brings back my main concern of its just 'he said/she said'
Out of court the plumber said to me that he has a screen shot of a message proving that I was asking for leak detection work and that is enough to prove that they carried out the work they are saying they did.
How is that proof?
dmsims said:
The key word there is need!
Is that enough? The engineer who came to replace the boiler the week after and explained all of what happened with these plumbers. The guy who replaced it said there was no evidence of any leak on any radiator pipework, and no pipework concealed within the walls as you can follow and see where the pipework was running.
The old boiler was leaking (obvious as drips were falling onto the floor beneath the boiler), but other than that being replaced, nothing needed doing.
Lazermilk said:
Do you have anything explaining that in writing from the genuine plumber who sorted it out? If not, could you get something to show in court?
Would help highlight the bullies lies to them.
I didn't get anything in writing. Back then it was only a week since their visit and I didn't ever expect it to continue. Would help highlight the bullies lies to them.
The guy who came was from Boxt so I could always ask if he is willing to put something in writing. Im not too sure if its a bit too far down the line though.
AbzGuyGTI said:
Yup that doesn't make sense...!
Was initial invoice £174 or £180? If he has discrepancies between all his invoices then again that will show he is disorganised to the courts and doesn't actually know what he's claiming for....which it very much looks like!
Keep it simple and to the point, invoiced for X i have paid Y, re invoiced a different amount plus a late fee and claiming an amount that is incorrect.
Also as others have stated, make sure it's noted that this non payment for work invoiced that was never carried out, end of story!!!
The initial invoice was £174. So there's a discrepancy there for sure.Was initial invoice £174 or £180? If he has discrepancies between all his invoices then again that will show he is disorganised to the courts and doesn't actually know what he's claiming for....which it very much looks like!
Keep it simple and to the point, invoiced for X i have paid Y, re invoiced a different amount plus a late fee and claiming an amount that is incorrect.
Also as others have stated, make sure it's noted that this non payment for work invoiced that was never carried out, end of story!!!
Hoofy said:
Wow. For all the effort and time he has to go through, it's not really worth the prospect of only getting £324.
That's what I just dont understand at all. I was so sure he wasn't going to turn up yesterday as it would have been such a waste of his time.
As he said to me out of court though - he does this all the time and is familiar with the courts. My guess is maybe he doesnt get much further than this and people just pay up as the values are always in the hundreds rather than the thousands and not worth the stress.
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