Parcel showing as signed for but not received.
Discussion
Hermes are crap.
I work from home in my flat which is behind a security door and buzzer thing. I was busy with work things yesterday and the bell went. I picked up the handset and he said delivery - I asked him for what number and he said a different number to my flat. I told him he had the wrong house and hung up so I could get back to my work - it happens so regularly and I only take deliveries for the people who I like. The rest can go to the post office! 2 minutes later, the bell buzzed again - same guy 'He's not home, can I leave it with you?'. I said no. I ONLY said no because the neighbour works away a lot and I didn't want his parcel sitting in my flat for a week whilst he was off on shift. The guy who's house it even said don't accept it.
Anyway the guy eventually managed to get in the block, knock on my door and put it in my hand. I couldn't exactly say no to him when he was standing at my door. I told him I'd take it but only if he put a card in. He said he would and off he went.
About an hour later there was another knock and a lovely DPD lady explained she rung he wasn't home and could she leave it with me and I said yes. I already had one for him so why not make it two. Looked like a very nice coffee machine and along with the earlier delivery of nespresso capsules I thought I could be set for a couple weeks!
Anyway. The guy came down later that night and asked if I had his package from DPD. I did and then asked him if he had a card from Hermes. Did they put a card in? Nope, the only reason he came down was because of DPD. Had that DPD never happened he would never have known he had a parcel down here.
I work from home in my flat which is behind a security door and buzzer thing. I was busy with work things yesterday and the bell went. I picked up the handset and he said delivery - I asked him for what number and he said a different number to my flat. I told him he had the wrong house and hung up so I could get back to my work - it happens so regularly and I only take deliveries for the people who I like. The rest can go to the post office! 2 minutes later, the bell buzzed again - same guy 'He's not home, can I leave it with you?'. I said no. I ONLY said no because the neighbour works away a lot and I didn't want his parcel sitting in my flat for a week whilst he was off on shift. The guy who's house it even said don't accept it.
Anyway the guy eventually managed to get in the block, knock on my door and put it in my hand. I couldn't exactly say no to him when he was standing at my door. I told him I'd take it but only if he put a card in. He said he would and off he went.
About an hour later there was another knock and a lovely DPD lady explained she rung he wasn't home and could she leave it with me and I said yes. I already had one for him so why not make it two. Looked like a very nice coffee machine and along with the earlier delivery of nespresso capsules I thought I could be set for a couple weeks!
Anyway. The guy came down later that night and asked if I had his package from DPD. I did and then asked him if he had a card from Hermes. Did they put a card in? Nope, the only reason he came down was because of DPD. Had that DPD never happened he would never have known he had a parcel down here.
Chester draws said:
I actually suspect the OP might have a hard time here...
As far as eBay and indeed PayPal are concerned, if it says delivered by the sellers courier, then it is delivered.
Seller says it is delivered, buyer says it isn't... Unfortunately neither are impartial, the only party who is impartial here is the courier...
^^ThisAs far as eBay and indeed PayPal are concerned, if it says delivered by the sellers courier, then it is delivered.
Seller says it is delivered, buyer says it isn't... Unfortunately neither are impartial, the only party who is impartial here is the courier...
I sold a Sat Nav a few years back on eBay. Sent special delivery. Signed for. Buyer says they didn't receive. SD signature was a squiggle.
Ebay ruled in my favour, as far as they were concerned the buyer had received it.
Sir Bagalot said:
Chester draws said:
I actually suspect the OP might have a hard time here...
As far as eBay and indeed PayPal are concerned, if it says delivered by the sellers courier, then it is delivered.
Seller says it is delivered, buyer says it isn't... Unfortunately neither are impartial, the only party who is impartial here is the courier...
^^ThisAs far as eBay and indeed PayPal are concerned, if it says delivered by the sellers courier, then it is delivered.
Seller says it is delivered, buyer says it isn't... Unfortunately neither are impartial, the only party who is impartial here is the courier...
I sold a Sat Nav a few years back on eBay. Sent special delivery. Signed for. Buyer says they didn't receive. SD signature was a squiggle.
Ebay ruled in my favour, as far as they were concerned the buyer had received it.
For a start they only do straight lines.
I would push it as far as you can. Nowt to lose have you.
It's not going to be resolved quickly though. If you need the bits you might be better getting them elsewhere and if you get this lot sorted it would be a bonus.
Go through eBay first, if they reject your claim PayPal will still let you open one for the same item.
I'd let the seller know what you're doing and why.
I found eBay chat useful for a quick answer, but they are 1 step above a robot there.
PayPal, I phoned (0800 number) you have to bypass the automated part. Don't say the words claim or dispute or anything else in reply to their questions. Say "I want to speak to somebody", at eh next menu say the " what are my other choices" option. Then again "I want to speak to someone".
All you can do is keep on at them, stay calm and polite, and as long as you don't have a history of not receiving items, you have a fair chance. But you will need to avoid the automated systems, as a completed tracking number will have your claim rejected by these.
It's not going to be resolved quickly though. If you need the bits you might be better getting them elsewhere and if you get this lot sorted it would be a bonus.
Go through eBay first, if they reject your claim PayPal will still let you open one for the same item.
I'd let the seller know what you're doing and why.
I found eBay chat useful for a quick answer, but they are 1 step above a robot there.
PayPal, I phoned (0800 number) you have to bypass the automated part. Don't say the words claim or dispute or anything else in reply to their questions. Say "I want to speak to somebody", at eh next menu say the " what are my other choices" option. Then again "I want to speak to someone".
All you can do is keep on at them, stay calm and polite, and as long as you don't have a history of not receiving items, you have a fair chance. But you will need to avoid the automated systems, as a completed tracking number will have your claim rejected by these.
Did you use a credit card?
I've had couriers spuriously claimed to have delivered parcels. When I've asked for the date and, if possible the time, so we could check our CCTV camera records: amazingly their approach very often changes dramatically.
Our WiFi cameras was about fifty quid each and just records activity at the front and rear doors of the house.
I've had couriers spuriously claimed to have delivered parcels. When I've asked for the date and, if possible the time, so we could check our CCTV camera records: amazingly their approach very often changes dramatically.
Our WiFi cameras was about fifty quid each and just records activity at the front and rear doors of the house.
drdel said:
Did you use a credit card?
I've had couriers spuriously claimed to have delivered parcels. When I've asked for the date and, if possible the time, so we could check our CCTV camera records: amazingly their approach very often changes dramatically.
Our WiFi cameras was about fifty quid each and just records activity at the front and rear doors of the house.
Surely the date/time of delivery would all be captured on he pda?I've had couriers spuriously claimed to have delivered parcels. When I've asked for the date and, if possible the time, so we could check our CCTV camera records: amazingly their approach very often changes dramatically.
Our WiFi cameras was about fifty quid each and just records activity at the front and rear doors of the house.
I work for royal mail and they can even get the google map location where the item was signed for, if needs be.
Good news folks. Seller has now refunded me. He said every time he call Hermes customer support he gets told they will give him an answer in 48 hours. Can't fault the seller and he has done everything he can and has now refunded me and will continue to pursue the claim himself.
I can now order another set of carbs and hopefully get back on the road.
I can now order another set of carbs and hopefully get back on the road.
vanordinaire said:
We have a similar problem with Hermes, their business model gives the owner/driver a few pence per parcel, no matter how difficult the delivery. We are 12 miles from the nearest town so it simply isn't worth the drivers' time or fuel to deliver and they aren't far sighted enough to see they have to do the difficult jobs to keep getting the easy ones. One driver was putting aside all the outlying parcels , marking them as delivered, then sending his gran out in her little Suzuki 4x4 every couple of weeks to deliver them all together, another was dropping them off at a neighbour's office in town and completing the delivery note as 'road not passable, can be picked up at.....'
Our local community has got together and agreed to cancel every order as soon as the sender says it'll be delivered by Hermes (and tell them why). It seems to be working as some of the 'Hermes only' suppliers are starting to offer an alternative.
Either this, or, as with Yodel, your parcel will now be the personal property of the delivery driver. We have the same problem and we're only about four miles from the nearest town!Our local community has got together and agreed to cancel every order as soon as the sender says it'll be delivered by Hermes (and tell them why). It seems to be working as some of the 'Hermes only' suppliers are starting to offer an alternative.
Chester draws said:
Wowzers... Sellers like that are few and far between.
Make sure you leave him good feedback (not too detailed that you make him look like a soft touch)..
And if the package does turn up ever, I'm sure you'll do the right thing.
Yeah really lucky he was a decent chap. Honestly thought id loose my money. Already said if it does turn up i will send it back to him at my expense. Wont be with Hermes though. Make sure you leave him good feedback (not too detailed that you make him look like a soft touch)..
And if the package does turn up ever, I'm sure you'll do the right thing.
MikeGoodwin said:
mikeveal said:
Open a claim with ebay.
Item not delivered, POD signature illegible. Recipients not at home when delivery was allegedly made.
This is the sellers problem not yours. ebay should back you up.
Actually its not. Bit of a sItem not delivered, POD signature illegible. Recipients not at home when delivery was allegedly made.
This is the sellers problem not yours. ebay should back you up.
tter, the seller will think youre trying it on. It matters not what the seller or ebay think. Under UK law the seller is liable.
Purchaser is paying the seller for goods & delivery. Seller is therefore responsible for goods and delivery. It makes no difference to this relationship that the seller has subcontracted the delivery.
In this case the seller was stating that the goods were delivered and the buyer is refuting that proof, so if it ever got that far a small claims judge would have to decide who to believe. But if he believes that the parcel was not delivered, then that's automatically the seller's problem.
The seller has a separate contract with the delivery company who may or may not pay the seller back some or all of the sellers loss. But regardless of what you think, that's got bugger all to do with the buyer.
Of course forcing the seller to stand buy his legal responsibility is often more hassle than its worth. Good to hear that the seller has acted correctly.
rfisher said:
CCTV is very handy for logging delivery dates and times.
Also good to see how gently your fragile purchase is lovingly placed back in the van when you're not it.
Not.
Surely all the delivery companies use pda's?Also good to see how gently your fragile purchase is lovingly placed back in the van when you're not it.
Not.
Even the hermes people driving around in there estate car stacked to the roof with parcels use a pda.
Once i log into my pda i can't change the date/time/gps plot.
Once had a parcel supposedly delivered (Royal mail parcels) It was a very inexpensive buy, just some rubber tiles for my shed floor. Seller , very nice company, sent me another lot free. About 6 months later, the originals, supposedly delivered, turned up!! Original seller told me to keep them!!
I've had the same issue, more than once.
The courier and eBay won't care. It's been signed for so as far as they are concerned it has been delivered and they have fulfilled their contract, end of discussion.
I've currently been waiting 3 weeks for an automotive carpet which was signed for around 11am on a Tuesday, by myself; strange as I was at work 10 miles away at the time. The retailer has been onto the courier who's been onto the driver who 'thinks' a neighbour said to leave it in a store cupboard or something - Either way it's been delivered. The retailer have been very good and are sending another out, I suspect this'll be on the retailer.
I've been on the receiving end though - I sent a car part (£150) where it was signed for but the buyer states it wasn't them, the courier refused insurance payout as it had been signed for and delivered. The buyer opened a dispute, eBay sided with me but the buyer just opened a charge back, just shy of 6 months later and won - which was nice.
The courier and eBay won't care. It's been signed for so as far as they are concerned it has been delivered and they have fulfilled their contract, end of discussion.
I've currently been waiting 3 weeks for an automotive carpet which was signed for around 11am on a Tuesday, by myself; strange as I was at work 10 miles away at the time. The retailer has been onto the courier who's been onto the driver who 'thinks' a neighbour said to leave it in a store cupboard or something - Either way it's been delivered. The retailer have been very good and are sending another out, I suspect this'll be on the retailer.
I've been on the receiving end though - I sent a car part (£150) where it was signed for but the buyer states it wasn't them, the courier refused insurance payout as it had been signed for and delivered. The buyer opened a dispute, eBay sided with me but the buyer just opened a charge back, just shy of 6 months later and won - which was nice.
Well maybe slightly of topic, but this is a result I'm convinced of deliberate privatisation of everything. As soon as it happens, the service goes down the pan, because costs are trimmed to the bone, and, as can be seen here, very dodgy characters at the bottom of the food chain get involved.
We had a case of wine "delivered" a while back. PoD said "Left in safe place". Could we find it? Could we hell. The supplier were very obliging, said that it'd go on the courier's tab, and they'd refund straight away.
Two months later, a neighbour turned up, carrying what remained of a somewhat dog-eared, damp and snail-munched box that he'd found in an outbuilding.
Two months later, a neighbour turned up, carrying what remained of a somewhat dog-eared, damp and snail-munched box that he'd found in an outbuilding.
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