Kia Faulty issues on used vehicle

[ellingtj]

Are they, the supplying dealer, a member of the Motor Ombudsman? The adjudication service is quite useful, have a look at their website.

[OutInTheShed]

mcpoot said:

If you reported the fault to the original dealer within the first 6 months then under CRA the fault is deemed to have been there at point of sale and the burden of proof to show otherwise is on the dealer. After the initial first 30 days you have to give the dealer one opportunity to fix the fault unless it causes you unreasonable delay. If the fault reoccurs you can exercise your final right to reject but the dealer is allowed to make a reduction for the use you have had of the vehicle.

But the fault is 'It's a used Kia'.
It still drives but the gearchange is not very sexy.
If the OP wanted to take the car back, he should have done so ages ago.
He's now put 1/3 of the car's total miles on it.

It drives like a midlife banger, because it is a midlife banger.

If the dealer was forced to take it back, the 'reduction for use' would be somewhere between 'substantial' and 'stloads'.

[Trevor555]

OutInTheShed said:

But the fault is 'It's a used Kia'.
It still drives but the gearchange is not very sexy.
If the OP wanted to take the car back, he should have done so ages ago.
He's now put 1/3 of the car's total miles on it.

It drives like a midlife banger, because it is a midlife banger.

If the dealer was forced to take it back, the 'reduction for use' would be somewhere between 'substantial' and 'stloads'.

You must be a judge then?

Is that your professional verdict?

Edited by Trevor555 on Tuesday 5th September 22:21

[Wacky Racer]

My wife's 93 year old auntie went through two clutches in 6,000 miles on her new C1

I'm surprised they lasted that long tbh.

These are serviceable items like tyres and brake shoes.

[Trevor555]

Wacky Racer said:

My wife's 93 year old auntie went through two clutches in 6,000 miles on her new C1

I'm surprised they lasted that long tbh.

These are serviceable items like tyres and brake shoes.

But are expected to be in serviceable condition when OP buys from a dealer.

He reported trouble with the gear change a month after buying the car.

The dealer said "its because of the AWD drive train and I needed to get used to the clutch"

If there was no issue the dealer would have said "no fault found" or "it performs as expected"

There was clearly something amiss for a dealer to spout such rubbish.

Edited by Trevor555 on Tuesday 5th September 22:18

Edited by Trevor555 on Tuesday 5th September 22:19

Edited by Trevor555 on Tuesday 5th September 22:20

[mcpoot]

Trevor555 said:

OutInTheShed said:

But the fault is 'It's a used Kia'.
It still drives but the gearchange is not very sexy.
If the OP wanted to take the car back, he should have done so ages ago.
He's now put 1/3 of the car's total miles on it.

It drives like a midlife banger, because it is a midlife banger.

If the dealer was forced to take it back, the 'reduction for use' would be somewhere between 'substantial' and 'stloads'.

You must be a judge then?

Is that you're professional verdict?

No, he's just a PH expert.

[sparkythecat]

Wacky Racer said:

My wife's 93 year old auntie went through two clutches in 6,000 miles on her new C1

I'm surprised they lasted that long tbh.

These are serviceable items like tyres and brake shoes.

90 year old Bert who lived round the corner from me, used to drive down the street to the shop for his paper everyday. He left home slipping the clutch at around 6000rpm and seldom changed up unless the engine was red lining. I think it was because he was very deaf and had no idea what the engine was doing.

[BlueMR2]

sparkythecat said:

Wacky Racer said:

My wife's 93 year old auntie went through two clutches in 6,000 miles on her new C1

I'm surprised they lasted that long tbh.

These are serviceable items like tyres and brake shoes.

90 year old Bert who lived round the corner from me, used to drive down the street to the shop for his paper everyday. He left home slipping the clutch at around 6000rpm and seldom changed up unless the engine was red lining. I think it was because he was very deaf and had no idea what the engine was doing.

I was walking along a few days ago when one of the big new Bentley SUV's went passed, it was revving hard and doing about 30 (the limit on the road) sounded like it was stuck in first gear, , I'd guess they are all auto, so at least they can't burn the clutch out.

[fourstardan]

ellingtj said:

Are they, the supplying dealer, a member of the Motor Ombudsman? The adjudication service is quite useful, have a look at their website.

I'd ruddy hope so being a main dealer, it was where I left my conversation with the "Regional executive" snot who did nothing but try to get out of ownership of this. I said he'd be hearing from me in due course.

For anyone helping on this post (Trev certainly) thanks....dealership levels of service experienced have been absolutely disgusting, every conversation to try and rectify this with the named parties has just ended up with a shrug of the shoulders.

I'm actually even thinking about whether the main dealer dealing with the warranty issues wants to buy this car so I can move on to another car with another manufacture.

[MustangGT]

The CRA2015 limits the time fro rejection to 6 months from purchase. As I am not a lawyer I could not say whether the clock stops if you report a fault. If you are successful in rejecting it S24 (10 & 11) allows a deduction for usage. I would realistically expect to receive the trade in value of the car as of today and the miles covered.

[Jordie Barretts sock]

Clutch fault reported after a month. Nothing done and a further 15k put on the car. This would suggest not a faulty clutch and the burden of proof on the dealer satisfied. And as others have said, it's going to have zero difference anyway as the deduction for mileage in the event of a successful rejection - after much grief I expect, will make a new clutch look like a bargain.

If the car wasn't right, why did you drive it a further 15k miles? You aren't looking very good here.

[5lab]

clutch isn't worn but it could (possibly) be not releasing fully - normally I'd suspect that's adjustable, but an easy way to tell is jack one of the wheels up, put the car in 1st with the clutch in. If the wheel isn't spinning, the clutch is fully disengaged, so that's not the fault.

I'd seek a second opinion from a small, knowledgable garage.

[fourstardan]

Jordie Barretts sock said:

Clutch fault reported after a month. Nothing done and a further 15k put on the car. This would suggest not a faulty clutch and the burden of proof on the dealer satisfied. And as others have said, it's going to have zero difference anyway as the deduction for mileage in the event of a successful rejection - after much grief I expect, will make a new clutch look like a bargain.

If the car wasn't right, why did you drive it a further 15k miles? You aren't looking very good here.

Open your eyes and read the original post.

I was told by KIA nothing was wrong with the car (Fed a load of bllocks basically)....

[fourstardan]

5lab said:

clutch isn't worn but it could (possibly) be not releasing fully - normally I'd suspect that's adjustable, but an easy way to tell is jack one of the wheels up, put the car in 1st with the clutch in. If the wheel isn't spinning, the clutch is fully disengaged, so that's not the fault.

I'd seek a second opinion from a small, knowledgable garage.

TBH I was wondering if I should do this and whether the clutch replacement is just being quote because a dealership is not doing ones job right (Not unusual).

I just wonder if the whole cost is more to strip the car down in excessive KIA labour charge to seek further clarification of the problem rather than the actual clutch. If it is then the second warranty issue might work in my favour as they are stripping it down to review the timing chain "potentially rubbing"

Once again thanks for any constructive help on here.

[Jordie Barretts sock]

fourstardan said:

Jordie Barretts sock said:

Clutch fault reported after a month. Nothing done and a further 15k put on the car. This would suggest not a faulty clutch and the burden of proof on the dealer satisfied. And as others have said, it's going to have zero difference anyway as the deduction for mileage in the event of a successful rejection - after much grief I expect, will make a new clutch look like a bargain.

If the car wasn't right, why did you drive it a further 15k miles? You aren't looking very good here.

Open your eyes and read the original post.

I was told by KIA nothing was wrong with the car (Fed a load of bllocks basically)....

With that attitude, this isn't going to end the way your spoilt brat mind thinks it is.
I have read all this thread. You, not Kia are at fault here.

You don't like what you're being told so you become abusive. Not a good look.

[C70R]

Jordie Barretts sock said:

fourstardan said:

Jordie Barretts sock said:

Clutch fault reported after a month. Nothing done and a further 15k put on the car. This would suggest not a faulty clutch and the burden of proof on the dealer satisfied. And as others have said, it's going to have zero difference anyway as the deduction for mileage in the event of a successful rejection - after much grief I expect, will make a new clutch look like a bargain.

If the car wasn't right, why did you drive it a further 15k miles? You aren't looking very good here.

Open your eyes and read the original post.

I was told by KIA nothing was wrong with the car (Fed a load of bllocks basically)....

With that attitude, this isn't going to end the way your spoilt brat mind thinks it is.
I have read all this thread. You, not Kia are at fault here.

You don't like what you're being told so you become abusive. Not a good look.

It's a miracle anyone ever posts in this forum asking for help. I made the same mistake, and never again.

The pattern followed is always the same.

- User posts a fairly innocuous and well-balanced request
- The same handful of posters swarm onto a thread, make a bunch of assumptions with zero basis in law, tell them how they are in the wrong, and they should just 'suck it up'
- Some other posters give useful advice, like contacting CAB
- The OP (inadvisably) responds to the swarming naysayers to correct the record
- The swarming thickos then use this as an opportunity to pile-on someone dealing with a problem and attack the OP's character

This place is as much of a cesspit as NP&E at times.

[C70R]

OP, you're a bit all over the place here.

Let's focus on some simple.
1. If you have a 2yr clutch warranty on your car, and your clutch has failed within 2 years, then you just activate that warranty and get the warranty company to deal with the resolution

2. If you don't make any progress with the warranty, reporting this issue within the first month means that you may be entitled to redress from the supplying dealer. Speak to the CAB to confirm your rights here, and follow their advice.

Do not pass Go, do not collect one hundred pounds, do not listen to the oddbods who swarm on these threads trying to get a reaction.

[Jordie Barretts sock]

C70R said:

Jordie Barretts sock said:

fourstardan said:

Jordie Barretts sock said:

Clutch fault reported after a month. Nothing done and a further 15k put on the car. This would suggest not a faulty clutch and the burden of proof on the dealer satisfied. And as others have said, it's going to have zero difference anyway as the deduction for mileage in the event of a successful rejection - after much grief I expect, will make a new clutch look like a bargain.

If the car wasn't right, why did you drive it a further 15k miles? You aren't looking very good here.

Open your eyes and read the original post.

I was told by KIA nothing was wrong with the car (Fed a load of bllocks basically)....

With that attitude, this isn't going to end the way your spoilt brat mind thinks it is.
I have read all this thread. You, not Kia are at fault here.

You don't like what you're being told so you become abusive. Not a good look.

It's a miracle anyone ever posts in this forum asking for help. I made the same mistake, and never again.

The pattern followed is always the same.

- User posts a fairly innocuous and well-balanced request
- The same handful of posters swarm onto a thread, make a bunch of assumptions with zero basis in law, tell them how they are in the wrong, and they should just 'suck it up'
- Some other posters give useful advice, like contacting CAB
- The OP (inadvisably) responds to the swarming naysayers to correct the record
- The swarming thickos then use this as an opportunity to pile-on someone dealing with a problem and attack the OP's character

This place is as much of a cesspit as NP&E at times.

Something you to are guilty of. Glass houses and all that.

You need to remember this is a forum where all views are valid. Not just the OP or yours.

The way I see it is Kia have done nothing wrong and the OP should have contacted the selling garage when he discovered he didn't like the gear change in the car, not a local dealer then leave it for 15k miles. Sometimes you have to take responsibility for your own actions and not think it's always someone else's problem to solve.

This thread will fizzle out like all the others because the OP won't have the outcome they hope for and won't come back to say why. We all know why.

[C70R]

Jordie Barretts sock said:

C70R said:

Jordie Barretts sock said:

fourstardan said:

Jordie Barretts sock said:

Clutch fault reported after a month. Nothing done and a further 15k put on the car. This would suggest not a faulty clutch and the burden of proof on the dealer satisfied. And as others have said, it's going to have zero difference anyway as the deduction for mileage in the event of a successful rejection - after much grief I expect, will make a new clutch look like a bargain.

If the car wasn't right, why did you drive it a further 15k miles? You aren't looking very good here.

Open your eyes and read the original post.

I was told by KIA nothing was wrong with the car (Fed a load of bllocks basically)....

With that attitude, this isn't going to end the way your spoilt brat mind thinks it is.
I have read all this thread. You, not Kia are at fault here.

You don't like what you're being told so you become abusive. Not a good look.

It's a miracle anyone ever posts in this forum asking for help. I made the same mistake, and never again.

The pattern followed is always the same.

- User posts a fairly innocuous and well-balanced request
- The same handful of posters swarm onto a thread, make a bunch of assumptions with zero basis in law, tell them how they are in the wrong, and they should just 'suck it up'
- Some other posters give useful advice, like contacting CAB
- The OP (inadvisably) responds to the swarming naysayers to correct the record
- The swarming thickos then use this as an opportunity to pile-on someone dealing with a problem and attack the OP's character

This place is as much of a cesspit as NP&E at times.

Something you to are guilty of. Glass houses and all that.

You need to remember this is a forum where all views are valid. Not just the OP or yours.

The way I see it is Kia have done nothing wrong and the OP should have contacted the selling garage when he discovered he didn't like the gear change in the car, not a local dealer then leave it for 15k miles. Sometimes you have to take responsibility for your own actions and not think it's always someone else's problem to solve.

This thread will fizzle out like all the others because the OP won't have the outcome they hope for and won't come back to say why. We all know why.

You've made two posts in this thread.

The first was to effectively tell the OP to 'suck it up' and that they aren't "looking very good here", which is unhelpful and in complete contrast with what consumer law says.

The second was to call the OP a "spoilt brat".

Staggeringly helpful. I'm sure we can agree that some "views" are less "valid" than others in this instance.

[Jordie Barretts sock]

Try to get your facts right and in context before making yourself the moral guardian and social justice warrior of this thread.

I have posted more than twice in this thread, this post might be my sixth, I'm not counting. I respond to rudeness with some home truths. The OP wants us all to massage his ego and tell him nasty Kia are being awful. Except not everyone thinks that. Personally I think the OP is on a hiding to nothing.

I'll leave you both to it now. And I rarely post in these topics for the reason that the OP always, always becomes aggressive and insulting when they don't hear what they want to.