Insurance voided due to car having PPF! HELP PLEASE!

Insurance voided due to car having PPF! HELP PLEASE!

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Discussion

Simpo Two

85,825 posts

267 months

Wednesday 22nd November 2023
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Going forward, my car has some PPF on it, just the obvious bits likes chin spoiler and wheelarches. So if AXA and presumably the rest of the industry want to firm up on their 'PPF is notifiable' rule, what percentage of PPF coverage is needed before it becomes notifiable, and how does Joe Carowner calculate it...?

iwantagta

1,323 posts

147 months

Wednesday 22nd November 2023
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Well done OP.
£350 does seem like a poor compensation for the hours and headaches that this has caused but a victory is a victory.

TUS373

4,578 posts

283 months

Wednesday 22nd November 2023
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Well done. Pleased that OP fought and won.

I have a feeling that one of our cars is underwritten by AXA. Most make sure not to renew it with them. When an insurer acts like that, you don't want to be dealing with them at a time of need.

TommoAE86

2,678 posts

129 months

Thursday 23rd November 2023
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Well done OP!

SiH

1,826 posts

249 months

Thursday 23rd November 2023
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Great job OP and well done for sticking with it.
You don't happen to know anyone with a broken Honda Civic with a modified exhaust and a disassembled engine do you?

QuickQuack

2,275 posts

103 months

Thursday 23rd November 2023
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Congratulations MrBnz! partypartyparty What a fabulous smackdown of AXA by the ombudsman! The £350 is nowhere near enough to compensate for the stress you've suffered, but the relief alone must be immense. Hopefully the funds will arrive in time to make Christmas that little bit cheerier. biggrin

poo at Paul's

14,197 posts

177 months

Thursday 23rd November 2023
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greatbiggrin result, with that 350quid, maybe you could get it wrapped....biggrin

bad company

18,759 posts

268 months

Thursday 23rd November 2023
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Great result. I’m just amazed that AXA didn’t back down, they’re case looked hopeless to me.

Fatherdougal

179 posts

52 months

Thursday 23rd November 2023
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Great result OP - really pleased for you!

mmm-five said:
Just be aware, that whilst Admiral won't charge extra for PPF, they will also refuse to pay for it to be replaced after an accident.
This wasn't my experience - I hadn't declared it, and they did pay for it to be replaced - at Topaz too, no less...

C5_Steve

3,377 posts

105 months

Thursday 23rd November 2023
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Great news OP and well done for seeing it through.

Durzel

12,309 posts

170 months

Thursday 23rd November 2023
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Well done,

Although PPF is obviously a wrap that just happens to be transparent, I could easily conceive of scenarios where people don't consider it to be a modification in the formal context of insurance, if indeed they are even aware that it has been installed (decent PPF can be all but invisible). Fortunately the ombudsman agreed. smile

mikeiow

5,467 posts

132 months

Thursday 23rd November 2023
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CanAm said:
OP, well done for sticking to your guns and finally getting a fair result.
Well done indeed!

Axa - what a fking awful company - ONE YEAR to sort this out. bds!

Congrats!

Simpo Two

85,825 posts

267 months

Thursday 23rd November 2023
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Durzel said:
Although PPF is obviously a wrap that just happens to be transparent, I could easily conceive of scenarios where people don't consider it to be a modification in the formal context of insurance
Well, to me a 'wrap' is something you apply to change the colour of a car, a la Mr Yiannis and his tasteful customers of surprising wealth. By contrast 'PPF' is small areas of protective film to prevent stone chips and preserve the bodywork.

I know some people have their car covered in PPF but it's still for protection rather than cosmetic effect.

silentbrown

8,901 posts

118 months

Thursday 23rd November 2023
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Durzel said:
Although PPF is obviously a wrap that just happens to be transparent, I could easily conceive of scenarios where people don't consider it to be a modification in the formal context of insurance, if indeed they are even aware that it has been installed (decent PPF can be all but invisible). Fortunately the ombudsman agreed. smile
Every insurer is different about what they consider a modification. If AX had specifically asked about PPF and OP said "nope", the ending would have been very different.

They'd still have needed to prove that they would have refused cover if the PPF had been declared. If they'd just had an increased premium for PPF they would not be able to void the insurance entirely - just a lower pro-rata payout, AIUI.

Techno9000

86 posts

78 months

Thursday 23rd November 2023
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Well done OP.

Durzel

12,309 posts

170 months

Friday 24th November 2023
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Simpo Two said:
Durzel said:
Although PPF is obviously a wrap that just happens to be transparent, I could easily conceive of scenarios where people don't consider it to be a modification in the formal context of insurance
Well, to me a 'wrap' is something you apply to change the colour of a car, a la Mr Yiannis and his tasteful customers of surprising wealth. By contrast 'PPF' is small areas of protective film to prevent stone chips and preserve the bodywork.

I know some people have their car covered in PPF but it's still for protection rather than cosmetic effect.
I don't disagree that this is what basically everyone thinks of when they say "wrap", but PPF is a transparent wrap. It is applied the same way, requires the same disciplines to install that are different to painters, and complicates repairs in exactly the same way as a colour changing wrap does. From an insurers point of view, determining what is going to increase the cost of repairs, they are effectively the same thing.

That being said - as mentioned - I would expect most people not to consider "paint protection film" as a modification in the traditional sense of the word, and the ombudsman agrees.

Hol

8,419 posts

202 months

Friday 24th November 2023
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Durzel said:
Simpo Two said:
Durzel said:
Although PPF is obviously a wrap that just happens to be transparent, I could easily conceive of scenarios where people don't consider it to be a modification in the formal context of insurance
Well, to me a 'wrap' is something you apply to change the colour of a car, a la Mr Yiannis and his tasteful customers of surprising wealth. By contrast 'PPF' is small areas of protective film to prevent stone chips and preserve the bodywork.

I know some people have their car covered in PPF but it's still for protection rather than cosmetic effect.
I don't disagree that this is what basically everyone thinks of when they say "wrap", but PPF is a transparent wrap. It is applied the same way, requires the same disciplines to install that are different to painters, and complicates repairs in exactly the same way as a colour changing wrap does. From an insurers point of view, determining what is going to increase the cost of repairs, they are effectively the same thing.

That being said - as mentioned - I would expect most people not to consider "paint protection film" as a modification in the traditional sense of the word, and the ombudsman agrees.
I agree that a wrap is typically an entire covering, which makes it a semi-logical comparison in the OPs case, as his entire car was PPF’d.

MrBnz said:
Red9zero said:
That says wrap. How much of the car has ppf ?
I was only aware of the FULL car having PPF when the involve was provided as i originally thought it was the front only.

They calcifying it as a wrap of the car as that the only category they can put it under?
Hopefully, the resultant repair includes the replacement PPF in his case, as it’s not specifically listed in the ombudsman’s summary.


Considering the fact that PPF fitting can run in three figures very quickly, I wouldn’t be entirely surprised to hear that the insurance industry as a whole have noted this outcome with interest.




[edit] added OPs quote from earlier in thread.

Edited by Hol on Friday 24th November 09:40

Simpo Two

85,825 posts

267 months

Friday 24th November 2023
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Hol said:
Considering the fact that PPF fitting can run in three figures very quickly, I wouldn’t be entirely surprised to hear that the insurance industry as a whole have noted this outcome with interest.
An easy fix would be for them to amend the list of modifications such as 'A modification is any change to the manufacturer’s original specification or features. That includes things like new stereos, body kits or spoilers, alloy wheels, new paintwork, PPF and any performance enhancement.'

That brings us back to 'how much PPF'? For example, do you have to declare the four pieces 1" wide that protect your wheelarches?

Or perhaps any repairs could simply be done without PPF and the owner would have to redo it at his own cost.

Hol

8,419 posts

202 months

Friday 24th November 2023
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Simpo Two said:
An easy fix would be for them to amend the list of modifications such as 'A modification is any change to the manufacturer’s original specification or features. That includes things like new stereos, body kits or spoilers, alloy wheels, new paintwork, PPF and any performance enhancement.'

That brings us back to 'how much PPF'? For example, do you have to declare the four pieces 1" wide that protect your wheelarches?

Or perhaps any repairs could simply be done without PPF and the owner would have to redo it at his own cost.
It’s becoming more mainstream, so I would personally expect them to list under the replacement exclusions.

It wouldn’t affect premiums and the owner could just have it reapplied post bodywork repair.
Those that don’t have it, wouldn’t even realise it was a thing..


I had similar (but not the same) years ago, with Japanese spec lights on a car.
Unlike normal aftermarket parts, they were manufacturer fit and just looked better to me, plus they passed every mot as their only difference was white indicator lenses and orange indicator bulbs.

When someone backed a van into the car, their insurance co would only replace it with a brand new UK specification light with an amber lens on that side.

Sometimes their logic is a bit bonkers.





mmm-five

11,283 posts

286 months

Friday 24th November 2023
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Hol said:
I had similar (but not the same) years ago, with Japanese spec lights on a car.
Unlike normal aftermarket parts, they were manufacturer fit and just looked better to me, plus they passed every mot as their only difference was white indicator lenses and orange indicator bulbs.
But was it a UK-spec car, delivered with those Japanese-spec lights fitted as standard, or did you retrofit them?

Obviously the latter would be a mod, the other would not.

e.g. my car could be supplied with 315, 330, 340, or 370mm brakes as UK-spec, depending what option pack you chose. If I bought the base-spec 315mm model and retro-fitted the 370mm kit would you consider that a 'manufacturer-fitted' part too, or a mod?