Attacked by security guard - police blaming me!
Discussion
rscott said:
vonhosen said:
ashleyman said:
Rewe said:
ashleyman said:
Sainsbury’s do this too. My wife never gets a receipt. I always do. Mostly because if I’m accused of something how do I prove I have paid? She’s not worried about it.
So she shouldn't be. There will be CCTV showing her at the till, not walking straight out the exit and the till record will match her shopping. A receipt makes the process quicker though .We’ve always wondered what the process would be if stopped without a receipt and if the guards even know no receipt is an option.
Security guards do not have any right to put hands on you, unless they are making a citizen's arrest.
Generally, if you're making a citizen's arrest you need to be 110% sure that your facts are right - because it comes straight back on you if that's the case.
I would imagine that the security guard, if he's gone hands on, has violated his companies policies - they generally tell guards to not go hands on, and instead gather evidence like the vehicle you drive off in, take photos etc. This is for liability reasons such as has occured in this instance, you'll end up in a decent compo payment.
You need to do the following (and I think you've done some);
1) Lodge complaint with the supermarket via head office. This will get someone looking at the CCTV & transaction logs. Did you use a loyalty card?
2) Lodge a SAR with the supermarket for the CCTV foodage - he would be unlikely to have any access to delete footage, this will be restricted to a high level access from head office only, they're not stupid.
3) Lodge a complaint with the police about how this is being handled. The officer should have reviewed all the evidence including CCTV before heading down the line of RJ etc. This will kick in a superior officer to review the case.
4) Make it damn clear to the police that you want them to investigate this as an assault on you by the security guard.
5) Once you've got the CCTV from your SAR and it shows the guy assaulting you, make sure the police get a copy then go talk to some landsharks.
HTH
Generally, if you're making a citizen's arrest you need to be 110% sure that your facts are right - because it comes straight back on you if that's the case.
I would imagine that the security guard, if he's gone hands on, has violated his companies policies - they generally tell guards to not go hands on, and instead gather evidence like the vehicle you drive off in, take photos etc. This is for liability reasons such as has occured in this instance, you'll end up in a decent compo payment.
You need to do the following (and I think you've done some);
1) Lodge complaint with the supermarket via head office. This will get someone looking at the CCTV & transaction logs. Did you use a loyalty card?
2) Lodge a SAR with the supermarket for the CCTV foodage - he would be unlikely to have any access to delete footage, this will be restricted to a high level access from head office only, they're not stupid.
3) Lodge a complaint with the police about how this is being handled. The officer should have reviewed all the evidence including CCTV before heading down the line of RJ etc. This will kick in a superior officer to review the case.
4) Make it damn clear to the police that you want them to investigate this as an assault on you by the security guard.
5) Once you've got the CCTV from your SAR and it shows the guy assaulting you, make sure the police get a copy then go talk to some landsharks.
HTH
b
hstewie said:
hstewie said:La Liga said:
I was asked for my receipt a while ago. My first thought wasn’t, “What’s the best way I can escalate this and cause conflict?”
The police officer is probably trying to get it binned quickly with an RJ because she has better things to do than deal with two adults who can’t resolve a simple matter by using some degree of compromise and common sense.
Where was your partner when you were asked for the receipt you didn’t have but then she then had later on?
Easy way and hard way isn't there?The police officer is probably trying to get it binned quickly with an RJ because she has better things to do than deal with two adults who can’t resolve a simple matter by using some degree of compromise and common sense.
Where was your partner when you were asked for the receipt you didn’t have but then she then had later on?
Some people always seem to choose the hard way.
Always amazes me how some people can (improbably) get themselves into so much trouble over nothing. I mean wrestling with a security guard, punching him in the face and then driving home to escape is seemingly normal behaviour at the supermarket for some people when asked for a receipt for their shopping.
Totally bizarre (or totally made up).
milkround said:
Went to a supermarket. Paid for my shopping on one of those self-service machines. One of them that don't give you receipts all the time and always ask if you want a receipt.
As I'm leaving security guard demands to see my receipt. Explain I don't have one - so am told very firmly come with me. At this point, I have no inclination to come with anyone so walk out. I'd paid for my shopping. I'd done nothing wrong. If he'd asked nicely it might have been different - but I take my civil liberties very seriously.
Next thing I know this security guard is grabbing me in the car park. Pushing me. Even attempts to twist my arm behind my back. Tells me I can't go anywhere. I say lets call the police - he says no and that he is security and I'll do what he says. After I'm knocked to the floor I allegedly get up and punch him in the face. I remember pushing him back but can't remember punching. I'd also been kicked by him. The man totally lost his control. He kept calling me homophobic names so I presume he thought I was gay. I genuinely think he was attacking me because he thought I was homosexual thinking about it.
At this point I get to my car - but he then grabs hold of my partner. She actually sees a receipt which in the commotion is half ripped. I drive up and he lets her go. I drove home and call the police and tell them what happened. There was a receipt I just didn't know about it at the time. Police say no one to come out etc...
All this was a good few days ago. But yesterday I got a call from a Police lady. Saying she'd tried coming to my house on Friday. I explained I worked etc. She wants me to sign something saying I apologise and I was in the wrong! I ask why he grabbed me - but she says I should have just gone with him and done what he wanted. I ask why he attacked me. She claims as a security gaurd he can do that. I ask why he didn't just call the police like I asked - and she claims that they are to busy to come out.
Now here is the stinker. She wanted me to 'apologise' and agree to not go to that store. I'm happy to not go to that store but will never apologise. She said if I didn't do a 'community resolution' she'd have to give me a caution that goes on my record. I said I'm happy to come and give a statement (with a solicitor) but she didn't want me to do this. Said she'd need to 'think about it then'. Which tells me that she knows I've done nothing wrong and is just trying to cover it up. Why else would she not want me to have a solicitor??? It's all on CCTV.
The real stinker is that I do a bit of HGV driving for that supermarket. And my partner who is a pharmacist does some locum work for them. I'm minded to sue them tbh for the assault.
So what's the best way to deal with this now? Should I call up some solicitors? Should I call up the Police and ask to speak to someone who isn't an idiot who can look at the CCTV and not jump to conclusions that security guard = right to attack? I've found out how to request all CCTV footage from the supermarket and will be doing that today.
Sounds like a whole load of bobbins to me.As I'm leaving security guard demands to see my receipt. Explain I don't have one - so am told very firmly come with me. At this point, I have no inclination to come with anyone so walk out. I'd paid for my shopping. I'd done nothing wrong. If he'd asked nicely it might have been different - but I take my civil liberties very seriously.
Next thing I know this security guard is grabbing me in the car park. Pushing me. Even attempts to twist my arm behind my back. Tells me I can't go anywhere. I say lets call the police - he says no and that he is security and I'll do what he says. After I'm knocked to the floor I allegedly get up and punch him in the face. I remember pushing him back but can't remember punching. I'd also been kicked by him. The man totally lost his control. He kept calling me homophobic names so I presume he thought I was gay. I genuinely think he was attacking me because he thought I was homosexual thinking about it.
At this point I get to my car - but he then grabs hold of my partner. She actually sees a receipt which in the commotion is half ripped. I drive up and he lets her go. I drove home and call the police and tell them what happened. There was a receipt I just didn't know about it at the time. Police say no one to come out etc...
All this was a good few days ago. But yesterday I got a call from a Police lady. Saying she'd tried coming to my house on Friday. I explained I worked etc. She wants me to sign something saying I apologise and I was in the wrong! I ask why he grabbed me - but she says I should have just gone with him and done what he wanted. I ask why he attacked me. She claims as a security gaurd he can do that. I ask why he didn't just call the police like I asked - and she claims that they are to busy to come out.
Now here is the stinker. She wanted me to 'apologise' and agree to not go to that store. I'm happy to not go to that store but will never apologise. She said if I didn't do a 'community resolution' she'd have to give me a caution that goes on my record. I said I'm happy to come and give a statement (with a solicitor) but she didn't want me to do this. Said she'd need to 'think about it then'. Which tells me that she knows I've done nothing wrong and is just trying to cover it up. Why else would she not want me to have a solicitor??? It's all on CCTV.
The real stinker is that I do a bit of HGV driving for that supermarket. And my partner who is a pharmacist does some locum work for them. I'm minded to sue them tbh for the assault.
So what's the best way to deal with this now? Should I call up some solicitors? Should I call up the Police and ask to speak to someone who isn't an idiot who can look at the CCTV and not jump to conclusions that security guard = right to attack? I've found out how to request all CCTV footage from the supermarket and will be doing that today.
Smiljan said:
Or none of it actually happened
Always amazes me how some people can (improbably) get themselves into so much trouble over nothing. I mean wrestling with a security guard, punching him in the face and then driving home to escape is seemingly normal behaviour at the supermarket for some people when asked for a receipt for their shopping.
Totally bizarre (or totally made up).
its usually the norm for smack heads.Always amazes me how some people can (improbably) get themselves into so much trouble over nothing. I mean wrestling with a security guard, punching him in the face and then driving home to escape is seemingly normal behaviour at the supermarket for some people when asked for a receipt for their shopping.
Totally bizarre (or totally made up).
this thread reminds me of the 2 subs guy, just next level.
Smiljan said:
Or none of it actually happened
Always amazes me how some people can (improbably) get themselves into so much trouble over nothing. I mean wrestling with a security guard, punching him in the face and then driving home to escape is seemingly normal behaviour at the supermarket for some people when asked for a receipt for their shopping.
Totally bizarre (or totally made up).
I wouldn't want to suggest that Always amazes me how some people can (improbably) get themselves into so much trouble over nothing. I mean wrestling with a security guard, punching him in the face and then driving home to escape is seemingly normal behaviour at the supermarket for some people when asked for a receipt for their shopping.
Totally bizarre (or totally made up).
I do know that I've walked out of stores a few times and the scanners have gone off because the checkout staff have forgotten to take a tag out/off of something.
Oddly enough I just stop and walk back in to let them sort it out.
As I said, easy way or hard way.
Personally I can see that it would have been easier for the OP to work with the guard, but it wasn’t the OP that designed a shop where you are expected to serve yourself.
The supermarket chose to bin off the till staff and alter it like that, and now expect customers to prove that they followed the rules and paid for the items.
It would be better if they made carrying of the receipt a condition of use if you wish to use the sell yourself some groceries system - problem solved.
The supermarket chose to bin off the till staff and alter it like that, and now expect customers to prove that they followed the rules and paid for the items.
It would be better if they made carrying of the receipt a condition of use if you wish to use the sell yourself some groceries system - problem solved.
bhstewie said:
hstewie said:La Liga said:
I was asked for my receipt a while ago. My first thought wasn’t, “What’s the best way I can escalate this and cause conflict?”
The police officer is probably trying to get it binned quickly with an RJ because she has better things to do than deal with two adults who can’t resolve a simple matter by using some degree of compromise and common sense.
Where was your partner when you were asked for the receipt you didn’t have but then she then had later on?
Easy way and hard way isn't there?The police officer is probably trying to get it binned quickly with an RJ because she has better things to do than deal with two adults who can’t resolve a simple matter by using some degree of compromise and common sense.
Where was your partner when you were asked for the receipt you didn’t have but then she then had later on?
Some people always seem to choose the hard way.
How on earth do grown people get themselves into such situations?
If you don't use your rights you lose your rights.
You didn't have to show your receipt so didn't bow to the guards none existent authority. Good for you.
The restorative justice is to pin blame on you.
I would refuse it, however, the police can then if they think they have enough evidence arrest you.
These type of things are doing the rounds at the moment
https://www.youtube.com/watch?v=RDU2tzvG6A8
https://www.youtube.com/watch?v=k0XBdFjPeas
You didn't have to show your receipt so didn't bow to the guards none existent authority. Good for you.
The restorative justice is to pin blame on you.
I would refuse it, however, the police can then if they think they have enough evidence arrest you.
These type of things are doing the rounds at the moment
https://www.youtube.com/watch?v=RDU2tzvG6A8
https://www.youtube.com/watch?v=k0XBdFjPeas
Julian Thompson said:
Personally I can see that it would have been easier for the OP to work with the guard, but it wasn’t the OP that designed a shop where you are expected to serve yourself.
The supermarket chose to bin off the till staff and alter it like that, and now expect customers to prove that they followed the rules and paid for the items.
It would be better if they made carrying of the receipt a condition of use if you wish to use the sell yourself some groceries system - problem solved.
Doesn't every supermarket still have proper attended checkouts as well as the self checkouts? The supermarket chose to bin off the till staff and alter it like that, and now expect customers to prove that they followed the rules and paid for the items.
It would be better if they made carrying of the receipt a condition of use if you wish to use the sell yourself some groceries system - problem solved.
They don't seem to be forcing people to use them in the supermarkets I use. Customers choose to walk passed attended checkouts, with no queues, and go to the self checkout.
I can't think of ever seeing a security guard getting into an argument with a customer. They hardly seem bothered when the theft detectors go off.
I really want to see the CCTV of this incident now. I'm guessing it'll never appear, or not show closer to what the OP thinks.
To me it is a no brainer. If you know you have been wronged then tell them to sod off.
Now OK, you do have to look at things objectively. You had no receipt, you did not offer to go back and sort it out. (That we do know, the attitude of the guard we do not)
You both had a fight.
You legged it. (The situation was not resolved)
To an outsider and no doubt the police, you do stand in the more questionable pit.
Now OK, you do have to look at things objectively. You had no receipt, you did not offer to go back and sort it out. (That we do know, the attitude of the guard we do not)
You both had a fight.
You legged it. (The situation was not resolved)
To an outsider and no doubt the police, you do stand in the more questionable pit.
voyds9 said:
If you don't use your rights you lose your rights.
You didn't have to show your receipt so didn't bow to the guards none existent authority. Good for you.
The restorative justice is to pin blame on you.
I would refuse it, however, the police can then if they think they have enough evidence arrest you.
These type of things are doing the rounds at the moment
https://www.youtube.com/watch?v=RDU2tzvG6A8
https://www.youtube.com/watch?v=k0XBdFjPeas
I managed to watch about 40 seconds of each clip. You didn't have to show your receipt so didn't bow to the guards none existent authority. Good for you.
The restorative justice is to pin blame on you.
I would refuse it, however, the police can then if they think they have enough evidence arrest you.
These type of things are doing the rounds at the moment
https://www.youtube.com/watch?v=RDU2tzvG6A8
https://www.youtube.com/watch?v=k0XBdFjPeas
Why do all these type of confrontational people all sound so whiney and irritating?
I don't know what the laws in this country are for showing receipts, but if for any reason I was asked I would offer it. I really see no point being an a
hole and getting all argumentative about it. It would be a free for all for the thieves if they could pull this sort of nonsense at the shops.
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