Kia Faulty issues on used vehicle
Discussion
C70R said:
Jordie Barretts sock said:
fourstardan said:
Jordie Barretts sock said:
Clutch fault reported after a month. Nothing done and a further 15k put on the car. This would suggest not a faulty clutch and the burden of proof on the dealer satisfied. And as others have said, it's going to have zero difference anyway as the deduction for mileage in the event of a successful rejection - after much grief I expect, will make a new clutch look like a bargain.
If the car wasn't right, why did you drive it a further 15k miles? You aren't looking very good here.
Open your eyes and read the original post. If the car wasn't right, why did you drive it a further 15k miles? You aren't looking very good here.
I was told by KIA nothing was wrong with the car (Fed a load of bllocks basically)....
I have read all this thread. You, not Kia are at fault here.
You don't like what you're being told so you become abusive. Not a good look.
The pattern followed is always the same.
- User posts a fairly innocuous and well-balanced request
- The same handful of posters swarm onto a thread, make a bunch of assumptions with zero basis in law, tell them how they are in the wrong, and they should just 'suck it up'
- Some other posters give useful advice, like contacting CAB
- The OP (inadvisably) responds to the swarming naysayers to correct the record
- The swarming thickos then use this as an opportunity to pile-on someone dealing with a problem and attack the OP's character
This place is as much of a cesspit as NP&E at times.
Always the same PH "experts" who time and time again have been proved wrong in their understanding of CRA2015
They are either too dim or stubborn to admit their error and learn about consumer rights
mcpoot said:
Totally agree.
Always the same PH "experts" who time and time again have been proved wrong in their understanding of CRA2015
They are either too dim or stubborn to admit their error and learn about consumer rights
My thread about my Discovery was like a honeypot for those "experts".Always the same PH "experts" who time and time again have been proved wrong in their understanding of CRA2015
They are either too dim or stubborn to admit their error and learn about consumer rights
I think I must have had a dozen of them telling me...
- I had no hope of redress
- I was a chancer and stealing from the dealer
- It was my fault
- I couldn't afford to run the car
- I should just suck it up
And they were strangely silent, bar the real oddballs, when I came back and shared my outcome.
Thank goodness for the "experts".
C70R said:
OP, you're a bit all over the place here.
Let's focus on some simple.
1. If you have a 2yr clutch warranty on your car, and your clutch has failed within 2 years, then you just activate that warranty and get the warranty company to deal with the resolution
...
Is there a warrnaty for 2 years from when the OP bought the car, or is it a 2 year warranty on the clutch from new?Let's focus on some simple.
1. If you have a 2yr clutch warranty on your car, and your clutch has failed within 2 years, then you just activate that warranty and get the warranty company to deal with the resolution
...
I thought the latter was typical on certain Eastern cars.
My mate has a BMW, the clutch and gearchange are IMHO 'orrible.
His wife hates driving it.
It's not a fault as such as the clutch has lasted 60-odd k miles so far, and a lot of people said the same about the car when new.
I would suspect the clutch is either prone to bein a bit crap, or it's been abused resulting in warping of something, or a little of both.
Maybe the OP is just used to a car with a really nice gearchange and is a bit picky?
Maybe a mix of all things.
I would suspect a clutch is only 'warranted' against actually failing, not just being a bit disappointing as an aspirational driving experience.
OutInTheShed said:
Is there a warrnaty for 2 years from when the OP bought the car, or is it a 2 year warranty on the clutch from new?
I thought the latter was typical on certain Eastern cars.
My mate has a BMW, the clutch and gearchange are IMHO 'orrible.
His wife hates driving it.
It's not a fault as such as the clutch has lasted 60-odd k miles so far, and a lot of people said the same about the car when new.
I would suspect the clutch is either prone to bein a bit crap, or it's been abused resulting in warping of something, or a little of both.
Maybe the OP is just used to a car with a really nice gearchange and is a bit picky?
Maybe a mix of all things.
I would suspect a clutch is only 'warranted' against actually failing, not just being a bit disappointing as an aspirational driving experience.
My understanding is that Kia offer a 7-year warranty from new, however, I have no idea what that covers.I thought the latter was typical on certain Eastern cars.
My mate has a BMW, the clutch and gearchange are IMHO 'orrible.
His wife hates driving it.
It's not a fault as such as the clutch has lasted 60-odd k miles so far, and a lot of people said the same about the car when new.
I would suspect the clutch is either prone to bein a bit crap, or it's been abused resulting in warping of something, or a little of both.
Maybe the OP is just used to a car with a really nice gearchange and is a bit picky?
Maybe a mix of all things.
I would suspect a clutch is only 'warranted' against actually failing, not just being a bit disappointing as an aspirational driving experience.
MustangGT said:
My understanding is that Kia offer a 7-year warranty from new, however, I have no idea what that covers.
Maintenance itemsMaintenance items (#) are covered for defects in material or workmanship for 24 months from the date of first registration or 12,500 miles whichever comes first. (#-Spark plugs, auxiliary drive belts, brake pads and linings, wiper blades, clutch linings/discs, lamp bulbs or other consumable items).
from :
https://www.kia.com/uk/owners/insurance-and-warran...
Although many of us are used to needing a new clutch after 100k motorway miles, around Devon there are a lot of old people seeing off clutches with frequent hill starts and not many miles. My local garage bloke can tell a few tales.
OUTCOME UPDATE
So the car went in yesterday after waiting a month to get a slot. The manifest had two things on it, the "Clutch inspection" and then "Whining noise on drivers side"
I said clutch wasn't to be sorted as I have a dispute out on it.
Anyway a call comes in....Mr FSD we have some updates on the clutch, it appears on inspection (that I told them not to do) the Dual Mass Flywheel was faulty and had in turned knackered the clutch that also needs to be replaced.
Dual Mass Flywheel is a warranty item and kia will replace this along with the clutch that has been damaged and we will continue to look at the other noise.
FML, I've gone through 12 months of no end of hell, arguing, Ombudsman case (Nothing heard btw) and now this so (subject to getting the car back) I'm pleased as punch its sorted.
So.....Lessons to share;
-If you get this issue yourselve then never hesitate to persist with them, continue to pester and continue to know you're rights and do not back down
-I am mightily disgusted here with the original garage I purchased this from as they clearly have sold me a car that was faulty so lesson learnt here about how to go through this process with them in future.
-Don't listen to your missus, she insisted nothing was wrong when I frigging knew something was!!!! bless her.
So the car went in yesterday after waiting a month to get a slot. The manifest had two things on it, the "Clutch inspection" and then "Whining noise on drivers side"
I said clutch wasn't to be sorted as I have a dispute out on it.
Anyway a call comes in....Mr FSD we have some updates on the clutch, it appears on inspection (that I told them not to do) the Dual Mass Flywheel was faulty and had in turned knackered the clutch that also needs to be replaced.
Dual Mass Flywheel is a warranty item and kia will replace this along with the clutch that has been damaged and we will continue to look at the other noise.
FML, I've gone through 12 months of no end of hell, arguing, Ombudsman case (Nothing heard btw) and now this so (subject to getting the car back) I'm pleased as punch its sorted.
So.....Lessons to share;
-If you get this issue yourselve then never hesitate to persist with them, continue to pester and continue to know you're rights and do not back down
-I am mightily disgusted here with the original garage I purchased this from as they clearly have sold me a car that was faulty so lesson learnt here about how to go through this process with them in future.
-Don't listen to your missus, she insisted nothing was wrong when I frigging knew something was!!!! bless her.
Great result, OP. And yet another thread in this subforum where the swarming 'experts' are proven wrong. 
Proof, if ever it was needed, to ignore 90% of the 'advice' on here.
Proof, if ever it was needed, to ignore 90% of the 'advice' on here.
123DWA said:
Am I the only one thinking that if you managed to get another 15000 miles out of the clutch and its still operational now there cant have been a fault with the clutch to begin with?
Jordie Barretts sock said:
Burden of proof is on you? Best of luck with that. There's a reason Kia aren't replying.
OutInTheShed said:
Did you test drive the car before purchase? If so, you should have run a mile or insisted on a new clutch before buying it.
It may have been very low mileage when you bought it, but it's still basically a banger of an age where many manufacturers would not give much warranty on anything and the best you'd have got is a one year used car warranty, unless you went out shopping sepcifically for a warranty.
What car maker warrants the clutch for 5 years?
How much is a clutch? about a grand? that is a run of the mill bill for the joys of used car ownership.
It may have been very low mileage when you bought it, but it's still basically a banger of an age where many manufacturers would not give much warranty on anything and the best you'd have got is a one year used car warranty, unless you went out shopping sepcifically for a warranty.
What car maker warrants the clutch for 5 years?
How much is a clutch? about a grand? that is a run of the mill bill for the joys of used car ownership.
OutInTheShed said:
But the fault is 'It's a used Kia'.
It still drives but the gearchange is not very sexy.
If the OP wanted to take the car back, he should have done so ages ago.
He's now put 1/3 of the car's total miles on it.
It drives like a midlife banger, because it is a midlife banger.
If the dealer was forced to take it back, the 'reduction for use' would be somewhere between 'substantial' and 's
tloads'.
It still drives but the gearchange is not very sexy.
If the OP wanted to take the car back, he should have done so ages ago.
He's now put 1/3 of the car's total miles on it.
It drives like a midlife banger, because it is a midlife banger.
If the dealer was forced to take it back, the 'reduction for use' would be somewhere between 'substantial' and 's
tloads'.Jordie Barretts sock said:
If the car wasn't right, why did you drive it a further 15k miles? You aren't looking very good here.
Jordie Barretts sock said:
Personally I think the OP is on a hiding to nothing.
OutInTheShed said:
I would suspect a clutch is only 'warranted' against actually failing, not just being a bit disappointing as an aspirational driving experience.
mcpoot said:
GasEngineer said:
Great result OP.
I wonder if those quoted in the post above will have the grace to apologise.
Not a chance. I wonder if those quoted in the post above will have the grace to apologise.
These clowns pop up and spout rubbish on threads like this one and will continue to do so because they always know best - except they don't.
They will just rinse and repeat on the next thread where someone is asking for help, putting the boot into people in a difficult position and goading them into an argument.
It's tragic.
I think with this website you have to be very cautious and do your research.
I do think you will always get a lot of folk who originally on there own cars go in far too quickly and without being pragmatic with these sorts of incidents and then turn into some sort of car warranty/buying narcissist.
We have practically zero protection when you look at this, car dealers/sellers will be the most shiftiest and proclaim you are buying an almost new car that in reality you have zero knowledge on, they will avoid sorting after sales problems at all costs and manufacture warranties are the biggest misconception ever.
I do think you will always get a lot of folk who originally on there own cars go in far too quickly and without being pragmatic with these sorts of incidents and then turn into some sort of car warranty/buying narcissist.
We have practically zero protection when you look at this, car dealers/sellers will be the most shiftiest and proclaim you are buying an almost new car that in reality you have zero knowledge on, they will avoid sorting after sales problems at all costs and manufacture warranties are the biggest misconception ever.
fourstardan said:
I think with this website you have to be very cautious and do your research.
I do think you will always get a lot of folk who originally on there own cars go in far too quickly and without being pragmatic with these sorts of incidents and then turn into some sort of car warranty/buying narcissist.
We have practically zero protection when you look at this, car dealers/sellers will be the most shiftiest and proclaim you are buying an almost new car that in reality you have zero knowledge on, they will avoid sorting after sales problems at all costs and manufacture warranties are the biggest misconception ever.
Sorry can't agree with you on zero protection. CRA2015 gives the consumer fantastic protection. Admittedly sometimes you have to be prepared to dig in and pursue to the bitter end as the seller refuses to acknowledge his legal liability and is relying on the buyer giving up the fight.I do think you will always get a lot of folk who originally on there own cars go in far too quickly and without being pragmatic with these sorts of incidents and then turn into some sort of car warranty/buying narcissist.
We have practically zero protection when you look at this, car dealers/sellers will be the most shiftiest and proclaim you are buying an almost new car that in reality you have zero knowledge on, they will avoid sorting after sales problems at all costs and manufacture warranties are the biggest misconception ever.
mcpoot said:
Sorry can't agree with you on zero protection. CRA2015 gives the consumer fantastic protection. Admittedly sometimes you have to be prepared to dig in and pursue to the bitter end as the seller refuses to acknowledge his legal liability and is relying on the buyer giving up the fight.
Maybe I am wrong on immediate returned cars less than Six months in but for me on this edge case I raised the case with the Ombudsman on Sept 19th, only got acknowledge of case creation on 28/09 and I've heard nothing since so I would had been in limbo here. fourstardan said:
mcpoot said:
Sorry can't agree with you on zero protection. CRA2015 gives the consumer fantastic protection. Admittedly sometimes you have to be prepared to dig in and pursue to the bitter end as the seller refuses to acknowledge his legal liability and is relying on the buyer giving up the fight.
Maybe I am wrong on immediate returned cars less than Six months in but for me on this edge case I raised the case with the Ombudsman on Sept 19th, only got acknowledge of case creation on 28/09 and I've heard nothing since so I would had been in limbo here. Not all dealers are bad though, i know plenty that just accept they're going to get repair bills, and just get on with them.
Retired myself now, but i never ignored anyone who had problems.
For better protection next time you buy a car, take the dealers finance, and just settle it after 6 months if no problems with the car.
That way the finance company are partly liable for any issues, and the threat of FCA involvement does the trick if they fail to act.
This was my experience when BMW went into ignore mode on me.
Refunded after 7 months, but only when there was 20 minutes left to go for my deadline to pass it all to the FCA.
One might rightly argue that 6 months of finance costs money in interest, but in my case it turned out to be worth every penny.
Trevor555 said:
fourstardan said:
mcpoot said:
Sorry can't agree with you on zero protection. CRA2015 gives the consumer fantastic protection. Admittedly sometimes you have to be prepared to dig in and pursue to the bitter end as the seller refuses to acknowledge his legal liability and is relying on the buyer giving up the fight.
Maybe I am wrong on immediate returned cars less than Six months in but for me on this edge case I raised the case with the Ombudsman on Sept 19th, only got acknowledge of case creation on 28/09 and I've heard nothing since so I would had been in limbo here. Not all dealers are bad though, i know plenty that just accept they're going to get repair bills, and just get on with them.
Retired myself now, but i never ignored anyone who had problems.
For better protection next time you buy a car, take the dealers finance, and just settle it after 6 months if no problems with the car.
That way the finance company are partly liable for any issues, and the threat of FCA involvement does the trick if they fail to act.
This was my experience when BMW went into ignore mode on me.
Refunded after 7 months, but only when there was 20 minutes left to go for my deadline to pass it all to the FCA.
One might rightly argue that 6 months of finance costs money in interest, but in my case it turned out to be worth every penny.
mcpoot said:
Trevor555 said:
fourstardan said:
mcpoot said:
Sorry can't agree with you on zero protection. CRA2015 gives the consumer fantastic protection. Admittedly sometimes you have to be prepared to dig in and pursue to the bitter end as the seller refuses to acknowledge his legal liability and is relying on the buyer giving up the fight.
Maybe I am wrong on immediate returned cars less than Six months in but for me on this edge case I raised the case with the Ombudsman on Sept 19th, only got acknowledge of case creation on 28/09 and I've heard nothing since so I would had been in limbo here. Not all dealers are bad though, i know plenty that just accept they're going to get repair bills, and just get on with them.
Retired myself now, but i never ignored anyone who had problems.
For better protection next time you buy a car, take the dealers finance, and just settle it after 6 months if no problems with the car.
That way the finance company are partly liable for any issues, and the threat of FCA involvement does the trick if they fail to act.
This was my experience when BMW went into ignore mode on me.
Refunded after 7 months, but only when there was 20 minutes left to go for my deadline to pass it all to the FCA.
One might rightly argue that 6 months of finance costs money in interest, but in my case it turned out to be worth every penny.
Vanden Saab said:
mcpoot said:
Trevor555 said:
fourstardan said:
mcpoot said:
Sorry can't agree with you on zero protection. CRA2015 gives the consumer fantastic protection. Admittedly sometimes you have to be prepared to dig in and pursue to the bitter end as the seller refuses to acknowledge his legal liability and is relying on the buyer giving up the fight.
Maybe I am wrong on immediate returned cars less than Six months in but for me on this edge case I raised the case with the Ombudsman on Sept 19th, only got acknowledge of case creation on 28/09 and I've heard nothing since so I would had been in limbo here. Not all dealers are bad though, i know plenty that just accept they're going to get repair bills, and just get on with them.
Retired myself now, but i never ignored anyone who had problems.
For better protection next time you buy a car, take the dealers finance, and just settle it after 6 months if no problems with the car.
That way the finance company are partly liable for any issues, and the threat of FCA involvement does the trick if they fail to act.
This was my experience when BMW went into ignore mode on me.
Refunded after 7 months, but only when there was 20 minutes left to go for my deadline to pass it all to the FCA.
One might rightly argue that 6 months of finance costs money in interest, but in my case it turned out to be worth every penny.
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