£144 per hour for non emergency plumber
Discussion
Trading standards have come back to me:
[i] ''I’ve just spoken to P&J Debt Collection Services and they seemed to be unaware that you’d raised a dispute about this with IGM.
They’ve put the matter on hold and have requested that you forward your correspondence about the dispute to the manager at the email address: jmg@pjcds.co.uk.
They will then be able to advise their client further and will stop contacting you.'' [/i]
I am starting to think maybe Trading Standards wont help me much. I dont trust the debt company so I dont want to email them directly.
[i] ''I’ve just spoken to P&J Debt Collection Services and they seemed to be unaware that you’d raised a dispute about this with IGM.
They’ve put the matter on hold and have requested that you forward your correspondence about the dispute to the manager at the email address: jmg@pjcds.co.uk.
They will then be able to advise their client further and will stop contacting you.'' [/i]
I am starting to think maybe Trading Standards wont help me much. I dont trust the debt company so I dont want to email them directly.
Andehh said:
The sort of men who hit women behind closed doors!? Bullying!? 
After the threats, lies and deceit they used to force OP into paying for work not completed?
op, you have got to post a link to this thread in that chat highlighting the story?
Its so tempting, but I am a little scared. These people weren't nice. Its clear to me they have enemies out there but also that they are bullies themselves. After the threats, lies and deceit they used to force OP into paying for work not completed?
op, you have got to post a link to this thread in that chat highlighting the story?
Im at home with just a 1 year old a lot, and I'm ashamed to admit it but this has really affected my anxiety levels.
I jump at the door going, nervous about opening it. I dont want to answer my phone, and I have started have nightmares about it all too.
My other half is just ordering one of those Ring video doorbell things to try and help me feel a bit safter. I know this all sounds a bit like an overreaction, but I always thought I was savvy and this sort of thing wouldnt happen to me, and then it has happened, and it happened so easily that Im just a bag of nerves.
i have just sent the image to a friend who says it potentially doesnt appear to be genuine and to be careful before responding.
I am a little nervous as googling the address lots of people have had issues with CCJ's being given against them without being able to defend it as its not a publicly open court.
I am a little nervous as googling the address lots of people have had issues with CCJ's being given against them without being able to defend it as its not a publicly open court.
KungFuPanda said:
Not had the opportunity of seeing the Claim Form not have I read your first post. As I understand it, the plumbers have issued a Claim Form for recovery of their fee which is disputed.
Do not be worried about this. I know it's scary, but if you follow the right steps, they cannot get default judgment against you.
1. File the Acknowledgement of Service ASAP and before 14 days after service of the Claim Form. It's been a while and although I've issued claims through MCOL, I've not defended any so I'm not too sure if you can Acknowledge Service online. I think you can. Anyway, make sure you tick the box stating that you intend to defend all of the claim.
2. Once you've filed the AofS, you need to file your Defence this usually needs to be done within 28 days after service of the Claim Form. Make sure your defence has the same court headings ie claim ref no., Claimant and Defendant. Break your Defence down to small straight to the point paragraphs. Put your version of events across. Repeat that you dispute the claim and why.
3. Once the Defence has been filed, the Court will usually give the parties a questionnaire to complete which helps them allocate it to a track (in this case Small Claims Track) and list it for trial.
It's late and I'm tired so more people will provide advice but I'll jump back in and flesh out the bones a little more if needs be.
Make sure you file the AofS and subsequently the Defence. If you do those things within the correct time frame, they will not get a CCJ.
Ps the Claim Form shown on that Youtube video is a legitimate one.
Thank you for the advise and reassurance. Do not be worried about this. I know it's scary, but if you follow the right steps, they cannot get default judgment against you.
1. File the Acknowledgement of Service ASAP and before 14 days after service of the Claim Form. It's been a while and although I've issued claims through MCOL, I've not defended any so I'm not too sure if you can Acknowledge Service online. I think you can. Anyway, make sure you tick the box stating that you intend to defend all of the claim.
2. Once you've filed the AofS, you need to file your Defence this usually needs to be done within 28 days after service of the Claim Form. Make sure your defence has the same court headings ie claim ref no., Claimant and Defendant. Break your Defence down to small straight to the point paragraphs. Put your version of events across. Repeat that you dispute the claim and why.
3. Once the Defence has been filed, the Court will usually give the parties a questionnaire to complete which helps them allocate it to a track (in this case Small Claims Track) and list it for trial.
It's late and I'm tired so more people will provide advice but I'll jump back in and flesh out the bones a little more if needs be.
Make sure you file the AofS and subsequently the Defence. If you do those things within the correct time frame, they will not get a CCJ.
Ps the Claim Form shown on that Youtube video is a legitimate one.
Edited by KungFuPanda on Thursday 16th August 00:02
I have filed the AoS and just putting together a defense. I am on another computer today so will hopefully finalise this later on. Luckily from this thread and the contact with Trading Standards I have it all well documented so it's easy to recall details and dates
Andehh said:
Don't be afraid of Money Claim Online I used them to get a deposit back several years ago.
You will just need to respond (as above) with factual, succinct, points disputing it all. Re-read this thread, produce a timeline. Describe exactly how long they were there for, that no "specialist equipment" was used, and they did not stay long enough to bill for "hours on site". Explain that you already paid a call out fee of £??, communicated & explained to them throughout (or tried to at least) AND then had fake debt collectors & spurious admin/penalties constantly added on.
Post up copies of the paperwork you received & we will help draft a reply. Just explain everything as you have done in this thread & use us to help word it.
They will then go off balance of probabilities, but realistically for £30 odd, this is the plumber just being a total ass & trying to upset you out of spite.
Also, correct me if I'm wrong, they actually achieved nothing whilst on site? Looked confirmed leak & walked away? & then quoted for a boiler.
Correct - they acheived nothing on site. Confirmed that they couldnt pressure test my heating system as the boiler itself had leaks. You will just need to respond (as above) with factual, succinct, points disputing it all. Re-read this thread, produce a timeline. Describe exactly how long they were there for, that no "specialist equipment" was used, and they did not stay long enough to bill for "hours on site". Explain that you already paid a call out fee of £??, communicated & explained to them throughout (or tried to at least) AND then had fake debt collectors & spurious admin/penalties constantly added on.
Post up copies of the paperwork you received & we will help draft a reply. Just explain everything as you have done in this thread & use us to help word it.
They will then go off balance of probabilities, but realistically for £30 odd, this is the plumber just being a total ass & trying to upset you out of spite.
Also, correct me if I'm wrong, they actually achieved nothing whilst on site? Looked confirmed leak & walked away? & then quoted for a boiler.
Edited by Andehh on Thursday 16th August 07:47
Then used a 2 pronged timber moisture meter and told me I had rising damp (confirmed by surveyor since that I dont).
Spent ages quoting for a new boiler and left.
Very strange experience. One that makes me very nervous to get trades in since. (I need some tiling work and was planning on a small extension which I have parked to the side for now)
Vaud said:
An it should go to mediation first which is a step before Court.
And don't be afraid of the County Court! This isn't wigs, barristers and Latin. It's normally a retired circuit judge and plain English. It is geared to be very accessible.
Thank you. Fingers crossed it doesn't get to that. I am not overly confident in these things And don't be afraid of the County Court! This isn't wigs, barristers and Latin. It's normally a retired circuit judge and plain English. It is geared to be very accessible.
I had expected an offer of mediation first and if not a notice of court proceedings before just being hit with a court claim form.
dmsims said:
Not in the slightest. They have ignored all my emails, I have offered to open a discussion to resolve the issue, which they have ignored.
The wording they have used on the claim form even mentions how I disputed the invoice, but forgets to mention that they have ignored it and just added late fees instead.
Andehh said:
Sounds reasonable enough form,
I would also attach copies of all emails sent to them & received from them, numbering each page & then adding the corresponding number to your form. A series of points to emphasis your side of events. Call log screen shots, text messages (even if highlighted on a bill)
I would emphasis in the timeline how quickly they ignored communications & then escalated with late fees, admin fees & then debt collectors.
i would also look at their T&Cs and pre-empt anything they might use 'against you'. Such as "didn't use our proper complaints procedure". Try & preempt/point out their complaints procedure is a hollow request a it goes through to the same people at the same address & they dismissed your attempts at discussing it with them.
I would also preempt such as "she authorised payment over the phone" responses from them.
Also, really well done holding your nerve & sticking this out!
I also wonder if pointing out you were alone with a baby opening lines when they arrived adds anything to your case??? Maybe - See what others say
Edit: remove line 3, it does nothing & is only your opinion/guess. Sounds a tad finger pointing.
Thank you I would also attach copies of all emails sent to them & received from them, numbering each page & then adding the corresponding number to your form. A series of points to emphasis your side of events. Call log screen shots, text messages (even if highlighted on a bill)
I would emphasis in the timeline how quickly they ignored communications & then escalated with late fees, admin fees & then debt collectors.
i would also look at their T&Cs and pre-empt anything they might use 'against you'. Such as "didn't use our proper complaints procedure". Try & preempt/point out their complaints procedure is a hollow request a it goes through to the same people at the same address & they dismissed your attempts at discussing it with them.
I would also preempt such as "she authorised payment over the phone" responses from them.
Also, really well done holding your nerve & sticking this out!
I also wonder if pointing out you were alone with a baby opening lines when they arrived adds anything to your case??? Maybe - See what others say
Edit: remove line 3, it does nothing & is only your opinion/guess. Sounds a tad finger pointing.
Edited by Andehh on Thursday 16th August 16:50
And point taken about line 3. I have removed
V8 Fettler said:
mangos said:
Andehh said:
Don't be afraid of Money Claim Online I used them to get a deposit back several years ago.
You will just need to respond (as above) with factual, succinct, points disputing it all. Re-read this thread, produce a timeline. Describe exactly how long they were there for, that no "specialist equipment" was used, and they did not stay long enough to bill for "hours on site". Explain that you already paid a call out fee of £??, communicated & explained to them throughout (or tried to at least) AND then had fake debt collectors & spurious admin/penalties constantly added on.
Post up copies of the paperwork you received & we will help draft a reply. Just explain everything as you have done in this thread & use us to help word it.
They will then go off balance of probabilities, but realistically for £30 odd, this is the plumber just being a total ass & trying to upset you out of spite.
Also, correct me if I'm wrong, they actually achieved nothing whilst on site? Looked confirmed leak & walked away? & then quoted for a boiler.
Correct - they acheived nothing on site. Confirmed that they couldnt pressure test my heating system as the boiler itself had leaks. You will just need to respond (as above) with factual, succinct, points disputing it all. Re-read this thread, produce a timeline. Describe exactly how long they were there for, that no "specialist equipment" was used, and they did not stay long enough to bill for "hours on site". Explain that you already paid a call out fee of £??, communicated & explained to them throughout (or tried to at least) AND then had fake debt collectors & spurious admin/penalties constantly added on.
Post up copies of the paperwork you received & we will help draft a reply. Just explain everything as you have done in this thread & use us to help word it.
They will then go off balance of probabilities, but realistically for £30 odd, this is the plumber just being a total ass & trying to upset you out of spite.
Also, correct me if I'm wrong, they actually achieved nothing whilst on site? Looked confirmed leak & walked away? & then quoted for a boiler.
Edited by Andehh on Thursday 16th August 07:47
Then used a 2 pronged timber moisture meter and told me I had rising damp (confirmed by surveyor since that I dont).
Spent ages quoting for a new boiler and left.
Very strange experience. One that makes me very nervous to get trades in since. (I need some tiling work and was planning on a small extension which I have parked to the side for now)
Finding a good, cost-effective domestic tradesman in the south east can be a nightmare.
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