Kia Faulty issues on used vehicle

[fourstardan]

Got the car back yesterday.

I turn up, we needed to swap over a car seat for my son and then we got thrown the keys and that was it....I walk back in and say "is there anything I need to sign off on, do you have the work form etc?...Oh no we just invoice Kia get it approved and then thats it"...right well you can send me the details when you do as I want to know what's been fixed.

Am I from another planet or something but wouldn't as a customer you are least want to know what's been done after all the bloody aggro and it being sat with them for five days! It's a joke in these dealerships, it seems that you just get blokes in a shirt and tie staring at a computer screen and a bunch of admin staff running a booking system and handing keys out.

Also surely if they've replaced components it means the schedules change etc? Do I now get warranty on these fixes for prolonged periods....

Fix wise the car felt far better on gear changing and the noise was gone.

[9xxNick]

Sounds like a decent result then.

But yes, I'd definitely expect some paperwork concerning the work that's been done even when it's at no cost to the owner. Any warranty work I've had done has always been accompanied by a zero-value invoice.

[fourstardan]

9xxNick said:

Sounds like a decent result then.

But yes, I'd definitely expect some paperwork concerning the work that's been done even when it's at no cost to the owner. Any warranty work I've had done has always been accompanied by a zero-value invoice.

So I'm not then only one.

[Trevor555]

fourstardan said:

9xxNick said:

Sounds like a decent result then.

But yes, I'd definitely expect some paperwork concerning the work that's been done even when it's at no cost to the owner. Any warranty work I've had done has always been accompanied by a zero-value invoice.

So I'm not then only one.

Bmw main dealer point blank refused me any paperwork.

Contacted Bmw UK and got nowhere.

[fourstardan]

I managed to get an invoice sent over.



There is some absolute questions to be asked, the original quote was £1100 for labour/parts to just replace the clutch and when I work it out on this invoice (to Kia) to be about 500 quid!

I asked if my timing chain replacement starts from zero miles now and apparently timing chain replacement isn't a service item like a cam belt on kia?

[Dracoro]

fourstardan said:

I asked if my timing chain replacement starts from zero miles now and apparently timing chain replacement isn't a service item like a cam belt on kia?

Same for most cars with timing chains, I don’t know many where timing chain is a service item, most are deemed as life of car.

[BenS94]

You got very lucky here.

You did twice the national average miles in a year. In a car you were convinced was faulty.

Put the lottery on. Very very lucky.

[E-bmw]

fourstardan said:

I managed to get an invoice sent over.



There is some absolute questions to be asked, the original quote was £1100 for labour/parts to just replace the clutch and when I work it out on this invoice (to Kia) to be about 500 quid!

Not sure where you get £500 from.
Labour £312
Clutch £213
Slave £81
DMF £1200
Flywheel bolts £17.36
Transmission fluid £22.90

[marcusRR]

fourstardan said:

I managed to get an invoice sent over.



There is some absolute questions to be asked, the original quote was £1100 for labour/parts to just replace the clutch and when I work it out on this invoice (to Kia) to be about 500 quid!

I asked if my timing chain replacement starts from zero miles now and apparently timing chain replacement isn't a service item like a cam belt on kia?

The invoice is to Kia as the manufacturer under warranty terms. Kia will not pay the dealer the retail price for either the labour or the parts. More like cost price plus a couple of percent.

[119]

marcusRR said:

fourstardan said:

I managed to get an invoice sent over.



There is some absolute questions to be asked, the original quote was £1100 for labour/parts to just replace the clutch and when I work it out on this invoice (to Kia) to be about 500 quid!

I asked if my timing chain replacement starts from zero miles now and apparently timing chain replacement isn't a service item like a cam belt on kia?

The invoice is to Kia as the manufacturer under warranty terms. Kia will not pay the dealer the retail price for either the labour or the parts. More like cost price plus a couple of percent.

That looks like a discounted invoice for a customer to me.

All warranty work i have had paperwork for has had 0.00 owing.

[marcusRR]

119 said:

That looks like a discounted invoice for a customer to me.

All warranty work i have had paperwork for has had 0.00 owing.

Op said the invoice was to Kia.

Most dealerships can produce a nil balance invoice to give a customer a record of warranty work carried out as manufacturers prefer not to disclose the cost of these repairs , but there will still be an invoice from the dealer to the manufacturers warranty department for the actual authorised warranty price of the repair.

[fourstardan]

BenS94 said:

You got very lucky here.

You did twice the national average miles in a year. In a car you were convinced was faulty.

Put the lottery on. Very very lucky.

I'd reread the post Ben.

[fourstardan]

E-bmw said:

Not sure where you get £500 from.
Labour £312
Clutch £213
Slave £81
DMF £1200
Flywheel bolts £17.36
Transmission fluid £22.90

The DMF I was told wasn't to be replaced JUST the Clutch.

It's all done now but I do wonder if they'd had been happy to take my money for the clutch and pay for the DMF without me realising under warranty.

I'll never know and will never be buying this brand again if it's Used.

[BenS94]

fourstardan said:

BenS94 said:

You got very lucky here.

You did twice the national average miles in a year. In a car you were convinced was faulty.

Put the lottery on. Very very lucky.

I'd reread the post Ben.

You were told it wasn't faulty but were clearly still convinced it was. You took it from 23,000 miles to 37,000 miles in a year, you took it back and demanded they inspect it. It clearly was faulty, and even though you'd been driving around for a year and put all those miles on, they replaced everything FOC.

Thats what I'm reading. I call that sheer luck, they could've just told you to do one, and rightly so, putting that many miles on a faulty car, exacerbating the issue.

Open your eyes and see the bigger picture, whats done is done now, but stop trying to kid yourself and hide behind a smokescreen.

[Harry Rule]

BenS94 said:

fourstardan said:

BenS94 said:

You got very lucky here.

You did twice the national average miles in a year. In a car you were convinced was faulty.

Put the lottery on. Very very lucky.

I'd reread the post Ben.

You were told it wasn't faulty but were clearly still convinced it was. You took it from 23,000 miles to 37,000 miles in a year, you took it back and demanded they inspect it. It clearly was faulty, and even though you'd been driving around for a year and put all those miles on, they replaced everything FOC.

Thats what I'm reading. I call that sheer luck, they could've just told you to do one, and rightly so, putting that many miles on a faulty car, exacerbating the issue.

Open your eyes and see the bigger picture, whats done is done now, but stop trying to kid yourself and hide behind a smokescreen.

I'm finding this post a bit strange.

Just to recap, customer takes his car to a franchise dealer (who no doubt claim to be experts on the make of car they deal with) to have a problem diagnosed.

Franchise dealer inspects the car, find nothing, tells the customer that what he's experiencing is just a characteristic of the car and all is well.

Customer, not entirely convinced, takes the car away and on the advice of the dealer that all's well, continues driving it.

Some time and some considerable grief later the customer, still not convinced there's not a problem, eventually convinces the dealer to re inspect the car at which point it's discovered that they didn't carry out the initial inspection properly, that there's been a fault all along that they failed to identify and the faulty part, which is covered by the warranty has damaged another part which isn't covered.

Just so I'm getting this right, you think that in the above scenario a perfectly proper course of action for the dealer and manufacturer to take would be to refuse the customer's warranty claim on the grounds that he's continued to drive a faulty car and perhaps made the problem worse?

[BenS94]

Harry Rule said:

BenS94 said:

fourstardan said:

BenS94 said:

You got very lucky here.

You did twice the national average miles in a year. In a car you were convinced was faulty.

Put the lottery on. Very very lucky.

I'd reread the post Ben.

You were told it wasn't faulty but were clearly still convinced it was. You took it from 23,000 miles to 37,000 miles in a year, you took it back and demanded they inspect it. It clearly was faulty, and even though you'd been driving around for a year and put all those miles on, they replaced everything FOC.

Thats what I'm reading. I call that sheer luck, they could've just told you to do one, and rightly so, putting that many miles on a faulty car, exacerbating the issue.

Open your eyes and see the bigger picture, whats done is done now, but stop trying to kid yourself and hide behind a smokescreen.

I'm finding this post a bit strange.

Just to recap, customer takes his car to a franchise dealer (who no doubt claim to be experts on the make of car they deal with) to have a problem diagnosed.

Franchise dealer inspects the car, find nothing, tells the customer that what he's experiencing is just a characteristic of the car and all is well.

Customer, not entirely convinced, takes the car away and on the advice of the dealer that all's well, continues driving it.

Some time and some considerable grief later the customer, still not convinced there's not a problem, eventually convinces the dealer to re inspect the car at which point it's discovered that they didn't carry out the initial inspection properly, that there's been a fault all along that they failed to identify and the faulty part, which is covered by the warranty has damaged another part which isn't covered.

Just so I'm getting this right, you think that in the above scenario a perfectly proper course of action for the dealer and manufacturer to take would be to refuse the customer's warranty claim on the grounds that he's continued to drive a faulty car and perhaps made the problem worse?

In short, yes.

In long, if he was that convinced it was faulty in the first place (which he seemed to be), and it hadn't improved - which it didn't, in a day or a year, he'd have pushed for further investigative work to be carried out, but instead, he continued to drive a car he was convinced was faulty, piled on a substantial amount of miles, then suddenly decided 15,000 miles and a year later he wanted to pursue the matter further, which is then where the car was proven to indeed be faulty, but after all those miles and that period of time passing, driving it will have made it worse, and could've potentially caused damage to another component in the process, so to summarise, I'm of the opinion he should've been told to Foxtrot Oscar, and I'm speaking as someone who has had to fight dealers in the past to get anywhere with a faulty car, but the moment I realised it was faulty, I STOPPED driving it so they didn't have that excuse to fall back on.

[mph]

BenS94 said:

In short, yes.

In long, if he was that convinced it was faulty in the first place (which he seemed to be), and it hadn't improved - which it didn't, in a day or a year, he'd have pushed for further investigative work to be carried out, but instead, he continued to drive a car he was convinced was faulty, piled on a substantial amount of miles, then suddenly decided 15,000 miles and a year later he wanted to pursue the matter further, which is then where the car was proven to indeed be faulty, but after all those miles and that period of time passing, driving it will have made it worse, and could've potentially caused damage to another component in the process, so to summarise, I'm of the opinion he should've been told to Foxtrot Oscar, and I'm speaking as someone who has had to fight dealers in the past to get anywhere with a faulty car, but the moment I realised it was faulty, I STOPPED driving it so they didn't have that excuse to fall back on.

Seems the OP's approach was completely reasonable to me and clearly the main dealer/maker also came to that conclusion eventually.

In your case when the dealer denied your car was faulty you STOPPED driving the car. I can't really follow how that strategy put pressure on the dealer to resolve the issue, but good that it worked for you.

[Harry Rule]

We'll have to agree to disagree on that one.

If Kia are the same as all the other manufacturers, then they'll no doubt claim that they're dealerships are the experts on their cars, that their technicians are fully trained on all aspects of their vehicles and their service departments are the best qualified to advise on and carry out all aspects of repair and maintenance.

I get that when you first suspect a fault you might not drive the car until the dealer's checked it out, but as far as I'm concerned if I've given the dealer the opportunity to inspected the car and they fail to find any fault and declare it to be fine, then if I drive it and a fault they've failed to diagnose causes more damage then that's their problem to sort out, not mine.

The dealers proclaim themselves to be the experts in these matters. I don't think it's my job as a customer to second guess their diagnosis or advice and take steps that inconvenience me to mitigate their lack of ability and protect them financially from it.

[Mikebentley]

Why is there no VAT on the invoice?

[fourstardan]

Mikebentley said:

Why is there no VAT on the invoice?

There is a lot to be questioned about the invoice cost but it was the parts replaced I was only really interested in, maybe KIA pay the VAT as it's KIA UK paying for the work.

I'm not going to argue with anyone trying to bend the events I've gone through just so they can cast me as some sort of fraudster, good luck to you if you want to get walked over and throw money at dealers.

I was never satisfied throughout any of the events about the whole matter, the dealer I bought it from hid, other dealer looking at the fault clearly bent the issue to there advantage and KIA UK mugged me off with offering 30% originally towards a fix they've just paid in full for.

I think if anything in this I am most disgusted by the fact KIA UK never knocked the dealerships heads together and only originally offered 30% as I can see why dealerships would want to devoid of stomaching this sort of work/cost.