Insurance and 14 day cooling off period.
Discussion
Hello all.
I recently spent forever finding a decent insurance renewal for my wife's Range Rover. In the end, a comparison website sent me to an insurance company run by a bank (where Howard used to work).
I completed all the on-line forms and, before paying, read a sample policy to check 'driving other cars not belonging to you' was included. It was.
I paid a deposit and agreed to pay the rest monthly. When the paperwork turned up, guess what, driving other cars was not included.
I called them, and they point blank refused to accept that I did indeed read a sample policy on-line which showed driving other cars was included.
They offered to change the policy for me.......they would require another (larger) deposit and I would only receive a fraction of my original deposit back. I said, hang on a minute, I have a 14 day cooling off period. They agreed I did but said I would have to pay a £20 admin fee if I cancelled under the 14 day cooling off period.
Are they within their rights to charge a £20 "admin fee"?
Thanks.
I recently spent forever finding a decent insurance renewal for my wife's Range Rover. In the end, a comparison website sent me to an insurance company run by a bank (where Howard used to work).
I completed all the on-line forms and, before paying, read a sample policy to check 'driving other cars not belonging to you' was included. It was.
I paid a deposit and agreed to pay the rest monthly. When the paperwork turned up, guess what, driving other cars was not included.
I called them, and they point blank refused to accept that I did indeed read a sample policy on-line which showed driving other cars was included.
They offered to change the policy for me.......they would require another (larger) deposit and I would only receive a fraction of my original deposit back. I said, hang on a minute, I have a 14 day cooling off period. They agreed I did but said I would have to pay a £20 admin fee if I cancelled under the 14 day cooling off period.
Are they within their rights to charge a £20 "admin fee"?
Thanks.
PAULJ5555 said:
They charge to stop people getting 14 days free insurance cover.
i.e insure a car, drive for 14 days and cancel, however £20 for 2 weeks insurance is not bad.
I know a few people who do this.
I was wondering about this. Can I cancel my insurance after 14 days (incidentally today is my 14th day) then take out an online policy the same day? £27.50 is my cancellation fee, thats about a third of what per week I pay if I run it for the year...i.e insure a car, drive for 14 days and cancel, however £20 for 2 weeks insurance is not bad.
I know a few people who do this.
StottyZr said:
PAULJ5555 said:
They charge to stop people getting 14 days free insurance cover.
i.e insure a car, drive for 14 days and cancel, however £20 for 2 weeks insurance is not bad.
I know a few people who do this.
I was wondering about this. Can I cancel my insurance after 14 days (incidentally today is my 14th day) then take out an online policy the same day? £27.50 is my cancellation fee, thats about a third of what per week I pay if I run it for the year...i.e insure a car, drive for 14 days and cancel, however £20 for 2 weeks insurance is not bad.
I know a few people who do this.
JumboBeef said:
StottyZr said:
PAULJ5555 said:
They charge to stop people getting 14 days free insurance cover.
i.e insure a car, drive for 14 days and cancel, however £20 for 2 weeks insurance is not bad.
I know a few people who do this.
I was wondering about this. Can I cancel my insurance after 14 days (incidentally today is my 14th day) then take out an online policy the same day? £27.50 is my cancellation fee, thats about a third of what per week I pay if I run it for the year...i.e insure a car, drive for 14 days and cancel, however £20 for 2 weeks insurance is not bad.
I know a few people who do this.
£150 and 2weeks insurance up :P
To be honest, I wouldn't have used the cooling off period if they had simply refunded me the difference!
And yes, I'm feeling quite smug now, especially as I'm skint
I've just cancelled a policy with Adrian Flux within the 14 day cooling off period for a genuine reason - rather than trying to get a few days cheap insurance - and they have charged me for the days used plus £65 admin fee. That's quite steep for an admin fee and kind of makes the exercise a bit pointless.
ATM said:
I've just cancelled a policy with Adrian Flux within the 14 day cooling off period for a genuine reason - rather than trying to get a few days cheap insurance - and they have charged me for the days used plus £65 admin fee. That's quite steep for an admin fee and kind of makes the exercise a bit pointless.
Wonder how many people use a company again after such a large charge?After all, the proverb says, "you can shear a sheep many times, but only slaughter it once"
2ono said:
Just a quick question, paid in full for car insurance on 29/09/16, policy doesn't actually start until 16/10/16 when does my 14 day cooling off period start, as I'm now thinking of changing one of the cars.
Sorry for the thread hijack....
I believe, in your case, the 14 days starts when the policy comes into force.Sorry for the thread hijack....
From: http://www.moneysupermarket.com/car-insurance/blog...
"The cooling-off period starts when you receive your documents, or when the cover begins, whichever is the later. But the insurer can still apply a fee to cover the cost of administration"
2ono said:
Just a quick question, paid in full for car insurance on 29/09/16, policy doesn't actually start until 16/10/16 when does my 14 day cooling off period start, as I'm now thinking of changing one of the cars.
Sorry for the thread hijack....
Why not just change the car details on the policy?Sorry for the thread hijack....
mcflurry said:
ATM said:
I've just cancelled a policy with Adrian Flux within the 14 day cooling off period for a genuine reason - rather than trying to get a few days cheap insurance - and they have charged me for the days used plus £65 admin fee. That's quite steep for an admin fee and kind of makes the exercise a bit pointless.
Wonder how many people use a company again after such a large charge?After all, the proverb says, "you can shear a sheep many times, but only slaughter it once"
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