Faulty Digital Camera
Discussion
Looking for some guidance on the above. At the beginning of last year my wife bought a new Panasonic Lumix camera from a camera specialist in the UK and all was well at the start but then a few funny things started to happen (odd faults that would clear after switching off, resetting and switching on so didn't think too much of it. Roll forward to last week (we are on holiday in NZ) and the camera developed a hard fault in that it couldn't write to the SD memory card as the camera thought it was "locked". I took out the memory card and plugged it into my computer and the card is fine and contains all the photos that have been taken since the camera was purchased and that is just 240 photos. I took the camera to a Panasonic dealer in Auckland and we have just been told that the camera is faulty and requires parts costing about $200 plus the repair cost, plus of course the $60 to get it looked at, apparently the SD card slot and ancillary parts have to be replaced. The camera has not been mishandled, dropped or otherwise messed about with and the SD card has been in there since the camera was purchased and never taken out.
I'm going back to Auckland tomorrow to retrieve the camera and have told them not to repair it as it will be going back to the shop where it was purchased. My query is: Where do we stand as far as the Consumer Rights Act is concerned because the camera is outside it's years warranty although its hardly been used due to house moves between countries etc.?
What does the team think, am I on a loser here?
I'm going back to Auckland tomorrow to retrieve the camera and have told them not to repair it as it will be going back to the shop where it was purchased. My query is: Where do we stand as far as the Consumer Rights Act is concerned because the camera is outside it's years warranty although its hardly been used due to house moves between countries etc.?
What does the team think, am I on a loser here?
This is why you should always buy digital cameras from John Lewis - apart from the free second year warranty, they don’t argue.
We have had 2 cameras go wrong over the past 3 years, a £500 Lumix which had a weird screen fault flashing red and green, and a Nikon D3500 lost its screen preview in its second year - both repaired properly and promptly with zero argument
We have had 2 cameras go wrong over the past 3 years, a £500 Lumix which had a weird screen fault flashing red and green, and a Nikon D3500 lost its screen preview in its second year - both repaired properly and promptly with zero argument
kestral said:
You have not locked the SD card in error have you?
The little tab on it's side slides up and down?
No, first thing that was checked and the card had never been removed. The Panasonic repair centre said that there was a fault in the card slot and it would have to be replaced hence the $200 for parts.The little tab on it's side slides up and down?
Avantime said:
Which specialist did you buy it from?
Camera shop in Stevenage after photographer friend of the Mrs convinced her to buy it there rather than John Lewis in Welwyn, big mistake I think. Just checked the date of purchase and it was actually October 2018 but wasn't really used due to impending house move from France to UK. Decided to have it repaired here in Auckland in the end otherwise we would be lugging around a useless piece of kit and as it only had 12 month warranty there's little chance of getting any redress from the shop where it was purchased, plus we have no proof that it kept going wrong from the off as we were back in France before it went wrong first time.Gassing Station | Speed, Plod & the Law | Top of Page | What's New | My Stuff