Incorrect fuel transaction in Belgium
Discussion
Anyone have experience of contesting a transaction from a petrol station abroad?
I filled up in Belgium, in a car that can only fit €50-60 worth of fuel when it's on fumes. The transaction on my credit card is €124.
It was one of those auto machines next to the pump. Enter card, choose petrol, choose pump then enter PIN. Pump is then enabled for use. It didn't offer a receipt.
I know for certain the 'from empty' amount in Euros because I filled up at the ring and it was €53.
I've emailed Texaco customer services, but not sure what chance I stand.
Happened to anyone else?
I filled up in Belgium, in a car that can only fit €50-60 worth of fuel when it's on fumes. The transaction on my credit card is €124.
It was one of those auto machines next to the pump. Enter card, choose petrol, choose pump then enter PIN. Pump is then enabled for use. It didn't offer a receipt.
I know for certain the 'from empty' amount in Euros because I filled up at the ring and it was €53.
I've emailed Texaco customer services, but not sure what chance I stand.
Happened to anyone else?
Some more info from Texaco. Apparently the €124 is a test amount, they ask the credit card company "this bloke wants some petrol, don't know how much, is he good for €124?" That's why the amount is a suspicious round number.
Cc company replies yes, then Texaco say, "OK, he spent €50.24". Texaco say the €124 should never appear on your statement.
Just asked cc company what the f is going on...
Cc company replies yes, then Texaco say, "OK, he spent €50.24". Texaco say the €124 should never appear on your statement.
Just asked cc company what the f is going on...
Yes, it's actually showing as a transaction. Credit card company have now replied saying the pre-authorisation amount shouldn't have appeared and it will show correctly in a day.
Good response from Texaco and We Swap. I only checked so quickly because it's a pre-pay credit card and wanted to see what balance was left.
Good response from Texaco and We Swap. I only checked so quickly because it's a pre-pay credit card and wanted to see what balance was left.
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