Another Jessops thread

[rude girl]

Just thought I'd share a bit of feedback with you. Those who know me will proably be aware that I bought my first proper camera a few weeks back - a Canon 300D with Jessops price match and the £100 cashback.

I got it from the Southend on Sea store and was dealt with by Nina Munting, who was massively helpful and kept it all simple for me. I must admit that if she hadn't been so helpful and patient, I'd probably not have bought anything, and would still be mulling it over now.

I couldn't believe how quickly I became obsessed with taking photographs! Which made it even more of a blow when half way through the afternoon at the last VMax, the mirror stuck and the shutter wouldn't fire (thanks here to Luca for his help on the day).

I gave Nina a call, and it seemed that the camera was only just out of the 'replacement' period and normally would go for repair, but she said that if I got the camera back to her, rather than my nearest Jessops (working in Derby), she'd sort me out with a replacement.

A week later I got a call from her saying that she couldn't get her hands on a 300D anywhere, but not to worry, she'd definitely sort it out for me. I fully expected another call to say that nothing could be found and my camera would be going away for repair.

Anyway, the punchline - 3 weeks after my camera broke, Nina still hadn't found a 300D, and I went in to see her this weekend and collect my replacement - a 350D (at no extra cost)!!!

What brilliant customer service

[rude girl]

Scooby_snax said:

I must say it is good to see isolated instances where Jessops seem to have returned to old customer service values. I wonder if this is a shift in company policy or just individuals within company providing exceedingly good service.

I think it's unusual to see the customer really getting looked after in any store now, especially high street stores. That's why I thought this was worth a mention. And Nina's help has been so exceptional that I think it's worth knocking off early if I'm working in London and spending the extra £8-odd to hop on the train to Southend if I want to buy anything else.

Martin - you guessed right of course, I took about 70 yesterday afternoon, and I quite like a couple of them. Doubt you'd want to see the 23 I took of my dressing table last night while I was reading the manual though! lol

Edited to change what I'd written in to something nearer to what I meant to write, and in the hope that it now makes sense!!

>> Edited by rude girl on Monday 11th April 10:46

[rude girl]

I was tipped off to go to her by another PHer

Got to say it's not nepotism though, she'd never heard of me until I walked in the shop.

But it is another good reason to take the trip to Southend.