Exhilarate Scotland: Experience Days 2013
Discussion
Hi Guys,
I have been given a voucher for this experience-day at Crail Raceway for my birthday as a present.
I have tried many times to call up and book this now. The first few times I had been told that there were issues with their online booking system, which would be available as of March 1st. I attempted to book via their website on the 1st to no avail, I then called back and was told it would be available from the Wednesday of the first week in March. Again, I attempted to book, and again nothing.
I then called back yet again, only to receive an answering machine message. I left a message quoting my gift number and code, and requesting a booking for April 19th, and to have a confirmation call returned to me.
That was now over 2 weeks ago. I have called back, once again, today - which went something like this:
ES: "Hello"
Me: "Hello? Is that Exhilarate Scotland?"
--- line goes dead ---
I then called back a further 3 times today, each time to receive the answering machine again - this time the answering machine lets me know that its Mailbox is at capacity, and politely hangs up.
So, I have to say that so far my experience with the company has been poor. Which makes me wonder, if booking it is such a farce, what is the day itself going to be like (if it actually comes to fruition)?
I have now started doing a bit of reading online, and have been finding some very mixed reviews, which is starting to worry me a little. Though these reviews do seem to be a little dated - and I would like to think that a company can learn from past mistakes.
Has anyone had any experience with the company this year?
I have been given a voucher for this experience-day at Crail Raceway for my birthday as a present.
I have tried many times to call up and book this now. The first few times I had been told that there were issues with their online booking system, which would be available as of March 1st. I attempted to book via their website on the 1st to no avail, I then called back and was told it would be available from the Wednesday of the first week in March. Again, I attempted to book, and again nothing.
I then called back yet again, only to receive an answering machine message. I left a message quoting my gift number and code, and requesting a booking for April 19th, and to have a confirmation call returned to me.
That was now over 2 weeks ago. I have called back, once again, today - which went something like this:
ES: "Hello"
Me: "Hello? Is that Exhilarate Scotland?"
--- line goes dead ---
I then called back a further 3 times today, each time to receive the answering machine again - this time the answering machine lets me know that its Mailbox is at capacity, and politely hangs up.
So, I have to say that so far my experience with the company has been poor. Which makes me wonder, if booking it is such a farce, what is the day itself going to be like (if it actually comes to fruition)?
I have now started doing a bit of reading online, and have been finding some very mixed reviews, which is starting to worry me a little. Though these reviews do seem to be a little dated - and I would like to think that a company can learn from past mistakes.
Has anyone had any experience with the company this year?
cat220 said:
How did you book it? If via Groupon go back to them and explain the situation. I had to do this recently and found their customer service to be excellent.
Well, it was a birthday gift, so I may have to get my parents to call up and get it worked out.But yes - I think it was Groupon or similar. I may leave it another week or so, and then take my concerns further.
Quite frastrating really.
Andrew[MG] said:
Out of luck? http://www.facebook.com/ExhilerateScotlandNot
Ah, thanks for that.I wish people would just be honest with these kind of things.
At least answer your phone and say that a refund is now available from Groupon etc
Well... good end to the story I guess, from my perspective:
My lovely mother has called up and, after voicing her concerns, has had her money refunded.
I genuinley hope anyone that has booked with ES for this year have a great time, and that my concerns have been completely un-just. I'd be interested to hear of the experiences though.
My lovely mother has called up and, after voicing her concerns, has had her money refunded.
I genuinley hope anyone that has booked with ES for this year have a great time, and that my concerns have been completely un-just. I'd be interested to hear of the experiences though.
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