How long do i wait til i get sh!ty with the dealer - RUSTING

[kelvyn]

RE: this thread but if you dont have access...

http://forums.seloc.org/viewthread.php?tid=64320

When washing this sport ka i noticed it was going rusty on the tail gate around the where the rear wiper is.

Took it in to the local ford body shop who said it would take about 2-3 weeks.

Well 6 weeks later i have just chased them up & there is still no awnser from them them. He said he has to chase them up.

So is there anything/some 1 i can talk to that can put some pressure to get this sorted. The cars only bloody 2 years old.

Thanks

Today...

Ahh this saga is still on going.

Loads of phone calls to the body shop dept & none returned.

Lots of calls the the ford consumer help line with no joy.

I then phone again my local dealer & ask to speak to the dealer princleaple. The girl on reception asked what it was regarding and then i get put through to the manager of the body shop again who i have left messages for.

He told me that at the moment he does not have enough time in the day to chase it up & that i will have to wait. He said im not alone and has loads of them to do.

I said i had waited 8 weeks & he said well i have people that have been waiting longer & thats it.

I asked if i would have an awnser this week & he said maybe.

WTF do i do this is very sh!t customers services.

Have emailed WATCHDOG to see if they can help.


HAS ANY 1 HAD THIS PROBLEM WITH THERE KA, if so please contact me.

Thanks

>> Edited by kelvyn on Tuesday 22 November 14:46

[kelvyn]

cant see where i put the dealers name?

[kelvyn]

P.S Ford customer service is shit, phoned them about 5 times & they fob me off that hey cant help me

[kelvyn]

ok ta, name removed

Any 1 else?

[kelvyn]

Do you have there number, cant seem to find it any where??

Cane email it to me

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