Is filling a brand spanky new Mondeo with diesel this hard?

[fordintegrale]

OK - I've been driving for 26 years, yet the Ford garage tell me I'm putting diesel into my tank in the wrong way: in fact Ford tell me I'm putting diesel into the tank in the wrong way!! Ford have even given me an official piece of Ford paper telling me I'm doing it the wrong way. So I now know that to put diesel in a car you should put the fuel nozzle into the hole, let the fuel nozzle "drop" so that it rests on the bottom of the filling hole, then pull the lever on the nozzle and fill up letting the pump "blow back." Amazingly I should then allow the pump to "blow back" for a second time and hey-presto the tank is full. Where I clearly go wrong is that on the first "blow back" I have a steady flow of diesel running from under the wheel arch - presumably from the overflow pipe - so clearly on the second blow back that lovely Mr Brown is laughing uproariously as I literally pour diesel down the drain. (clearly I don't do this too often!!!) The garage continue to tell me its down to the way I fill the car: is anyone else as incompetent as me out there with their new Mondeo filling technique, and as frustrated by the garages/Ford's contemptuous and patronising attitude??

[fordintegrale]

So if this is the case does anyone know if Ford are doing anything about it? My car is back in the garage next week to have it "looked at". It simply cannot be acceptable at any time - let alone today's environmentally friendly society - to manufacture a design which seemingly standardises fuel to be spilt on the forecourt, and therefore presumably along the road also. That's a gold mine for eco-lawyers surely?

[fordintegrale]

Took car back to main Dealer yesterday. They checked the breather pipe, said it was clear and said there is nothing more they can do.

I called Ford Customer Services this morning - who were very good. It is Fords number 1 complaint at the moment and it is being worked on, so a recall should be out at some time. However, until that time the spilling of diesel goes on across UK forcourts and roads!!

Ford you may like to tell your garages this is a major problem, because certainly my local dealer - a large franchise in the S/W - is flipping useless and totally in the dark!!!!