Oakley sunglasses repair

[longman1976]

I have a pair of Oakley's which are now a few years old and in need of a little restoration. i was wondering if anyone had any ideas of where best to send them to be repaired. As long as i don't need to remortgage to pay for it!

[Silent1]

oakley head office in letchworth herts are prety good at fixing stuff without chargin excessivley

[longman1976]

Great, thanks for the reply. Any ideas roughly what i'd be looking at for new lenses and the little rubber bits?

[Jimnic007]

If you go to an Oakley dealers they carry flat pack cardboard boxes to send your Oakleys back to Norwich (I think), freepost.
All Oakleys come with a long guarantee on frames (think it is three years, but they usually honour it for longer), so if they have failed, then you get them fixed for free.
If you want some restoration work doing, just drop a letter in with the glasses and they will contact you to discuss price etc.
Good luck.
J

[longman1976]

Thanks I'll try that

[E2DJH]

As per Jimnic007, just take them to an Oakley dealer, They will send them on for you, and you will likely as not get either a free repair, or a new pair. Go for it

[DKL]

longman1976 said:

I have a pair of Oakley's which are now a few years old and in need of a little restoration. i was wondering if anyone had any ideas of where best to send them to be repaired. As long as i don't need to remortgage to pay for it!

You can only have Oakleys repaired by Oakley at Oakley. You are much better off to send them either direct to the Letchworth address yourself (recorded) or via the returns box as mentioned. Again get proof of postage. Don't do it through a dealer, don't ask why its very complicated.
Ball park figures - new frame £20-60, new lenses £45-90
All pairs have only ever had a year's guarantee - the lifetime bit is a myth but perpetuated by Oakley. They are however very good to the end user - that's you.

Dealers do now hold the ear socks and nose bombs in stock so if thats all you need then you can get them in the high street.
If your model is discontinued and they have no parts they may offer a low cost replacement for any new model. Just one plea don't go to your nearest dealer and waste their time trying them on for half an hour and then go back to Oakley. It's not really fair.

Oakley customer service is 01462 475400 (damn I know these numbers off by heart - must get out more!)

Anything else drop me a line
David

Edited by DKL on Monday 9th July 21:50

[E2DJH]

DKL said:

longman1976 said:

Don't do it through a dealer, don't ask why its very complicated.

Well, i did and it wasn't

So i have to ask "why?"

[mat205125]

Hello mate

[mattius]

Just phone them up they give you an address to send them too, then phone you with an estimate if they arent faulty.
I've returned the same pair 4 times now, shut them in the bonnet, dropped them, broke them snowboarding, and then smashed them in a car crash.

[MarkK]

Recently sent mine to

Warranty / Repairs Department
Oakley UK Ltd
Ellipse House
Iceni Court
Letchworth Garden City
Hertfordshire
SG6 1TN

Needed new screws put in to hold the frames together - sent them back first class recorded to me within a week with no charges at all so really good service considering they were about 4 years out of warranty!

Cheers
Mark