questions on reliability
Discussion
Now we are getting somewhere. I knew if you were hit by the good cop bad cop, you would come round.
No arguement, the TVR attitude to customers is not good, and with all the comings and goings at Blackpool at the moment I think the stewards are out as to customer service improvements.
Don't get me wrong, there are certain individuals who go way beyond the norm.
Sadly I think their hands are tied by a greater authority, but yes I find the service and lack of communication far more frustrating than the car.
Di
No arguement, the TVR attitude to customers is not good, and with all the comings and goings at Blackpool at the moment I think the stewards are out as to customer service improvements.
Don't get me wrong, there are certain individuals who go way beyond the norm.
Sadly I think their hands are tied by a greater authority, but yes I find the service and lack of communication far more frustrating than the car.
Di
More Good Cop BAd **** though 
It's hardly apples and pears when a same mileage, but 98,99,00,01 year (older griff), is worth as much or more than 00,01,02 tuscan/tamora..
Compare the price of an 02 griff vs o2 tuscan /tam on autotrader.
TVR used to have huge amount of entusiastic owner/support last 10-15 years, but I believe they have been killing that loyalty off in the last few years. especially with withdrawal of support on 03, 04 cars just out of warranty, with very low mileages.
It's hurting values, and for those counting the pennies, a bit more than we used to, puts us off.
B
It's hardly apples and pears when a same mileage, but 98,99,00,01 year (older griff), is worth as much or more than 00,01,02 tuscan/tamora..
Compare the price of an 02 griff vs o2 tuscan /tam on autotrader.
TVR used to have huge amount of entusiastic owner/support last 10-15 years, but I believe they have been killing that loyalty off in the last few years. especially with withdrawal of support on 03, 04 cars just out of warranty, with very low mileages.
It's hurting values, and for those counting the pennies, a bit more than we used to, puts us off.
B
This takes us into a different area of discussion, which probably should be on General TVR etc and not the engine forum, but anyway, I do agree that the stereotype TVR owner and their expectations has changed somewhat.
For myself, I have always had "sports cars" but shied away from TVR I admit, due to the "bloke down the pub says they are leaky, unreliable, plastic death traps" comments.
All I can say is I have lost out on years of driving fun and camarradarie, sp.
TVR are presumeably trying to lure people away from Porsche et al without thinking that the people who drive these vehicles buy into an image and not a history. They also expect a certain standard of service.
Some like me and unrepentant try to support the marque because of what it stands for and the pleasure it can give.
Others go for image only and when the vehicle fails are the first to moan about what a rough deal they have had.
The silent majority of owners will carry on supporting their chosen mode of transport for sometimes totally irrational reasons, and I guess I am one of them, though not so silent.
One of the biggest compliments I can pay to TVR is that, if I couldnt afford my Tuscan, I would have no qualms about getting a Griff or Chaemara, I just love TVR's.
A huge mistake IMHO would be for TVR to ignore their hardcore of current or future owners.
Sorry, starting to waffle now.
For myself, I have always had "sports cars" but shied away from TVR I admit, due to the "bloke down the pub says they are leaky, unreliable, plastic death traps" comments.
All I can say is I have lost out on years of driving fun and camarradarie, sp.
TVR are presumeably trying to lure people away from Porsche et al without thinking that the people who drive these vehicles buy into an image and not a history. They also expect a certain standard of service.
Some like me and unrepentant try to support the marque because of what it stands for and the pleasure it can give.
Others go for image only and when the vehicle fails are the first to moan about what a rough deal they have had.
The silent majority of owners will carry on supporting their chosen mode of transport for sometimes totally irrational reasons, and I guess I am one of them, though not so silent.
One of the biggest compliments I can pay to TVR is that, if I couldnt afford my Tuscan, I would have no qualms about getting a Griff or Chaemara, I just love TVR's.
A huge mistake IMHO would be for TVR to ignore their hardcore of current or future owners.
Sorry, starting to waffle now.
lady topaz said:
This takes us into a different area of discussion, which probably should be on General TVR etc and not the engine forum, but anyway, I do agree that the stereotype TVR owner and their expectations has changed somewhat.
For myself, I have always had "sports cars" but shied away from TVR I admit, due to the "bloke down the pub says they are leaky, unreliable, plastic death traps" comments.
All I can say is I have lost out on years of driving fun and camarradarie, sp.
TVR are presumeably trying to lure people away from Porsche et al without thinking that the people who drive these vehicles buy into an image and not a history. They also expect a certain standard of service.
Some like me and unrepentant try to support the marque because of what it stands for and the pleasure it can give.
Others go for image only and when the vehicle fails are the first to moan about what a rough deal they have had.
The silent majority of owners will carry on supporting their chosen mode of transport for sometimes totally irrational reasons, and I guess I am one of them, though not so silent.
One of the biggest compliments I can pay to TVR is that, if I couldnt afford my Tuscan, I would have no qualms about getting a Griff or Chaemara, I just love TVR's.
A huge mistake IMHO would be for TVR to ignore their hardcore of current or future owners.
Sorry, starting to waffle now.
And those loyal, enthisiatic owners, who have had 2,3 tvr's before an s6 engined car, and have been badly burned, on a tuscan, needing rebuilds, had to pay on cars that have done less than 6-15k miles, because TVR have withdrawn goodwill.... WHAT should these people do?. Blindly, These people did not buy on 'image' and EVEN if they did, do not they deserve better treatment.
B
lady topaz said:
A huge mistake IMHO would be for TVR to ignore their hardcore of current or future owners.
Sorry, starting to waffle now.
Not at all, as always you are spot on. I think TVR are currently trading on the goodwill they built up in the past. I see very little evidence of goodwill from the way there are treating their customers today. If they were short of funds then it would be a bit easier to understand but if NS can go out and buy a bike factory at the drop of a hat this does not seem to be the case.
You cannot base a customer profile on the considerably richer than yoouu mentality, there are not enough of these fools about. The only other way TVR are going to fix this is to start taking notice of what people like yourself say and when potential buyers see evidence of this more sales will follow. Someone like yourself will always be the best advert TVR can buy, regardless of funds.
Looking at the prices of all used TVRs(not just S6s) today it is not hard to see the effect all this is having on residuals. Once this starts buyers who are not quite as passionate as yourself yet will think long and hard before buying a TVR. The same thing happened to Jaguar years back, as big a name as they were and with all there resources, it took them years to pull it back.
I can only hope TVR manage to pull off the same trick on a smaller scale.
unrepentant said:
Los and lots and ....................
As far as the engine is concerned, mine have both been great. (I've had loads of other niggles with both cars but I accept that and they are always sorted out) But - having bought my car(s) new and having complied with all instructions and had them serviced at a main dealer IF my engine were to go pop at 20 k say after 1, 2, 3 or even 4 years I would not expect it to cost me anything. And I would not hesitate to reach for messrs Sue, Grabbit and Runne if it was suggested to me that it should.
hmmm...
I think this is exactly my point I made earlier.
IF, your engine went pop after warranty at 20k or less after you had religiously kept up to warming up, care and servicing, you would not expect it to cost anything. (quite rightly! but another thread...)
If you were asked to pay £4000 and missyour car for 2-3 months you would be speaking to your lawyers.
If TVR responded that the cause of the problem *must* be related to engine abuse however they would 'contribute' to the 'cost' of the rebuild work, i.e. not profit as much from you, how would you feel?
I am not trying to rubbish what you are saying as each person has to take their knowledge from their own experiences. The example above is one which I know to have happened in at least one occasion. As far as I am aware TVR no longer contribute to rebuilds in any case.
My point is, IF (like the approximate 40% plus of Tuscan owners) you had been treated like this I am sure to some expent this would change your views on support or ownership, of perhaps be more empathic with the many (hundreds?) of Tuscan owners on Pistonheads who have been in exactly the same situation as I have explained above.
Finally, I accept that after sitting and thinking about it, you might think to yourself that even after the two fingered rebuttal by TVR you say 'sod it' in a heart over head way and went 'I suppose I am lucky that I got £1000 off my rebuild, I may as well forget about the £3000 plus solicitors cost) Ill still have my Tuscan back.
Then two months later (without a courtesy vehicle in the meantime) you get your P&J back just at the end of the summer. You spend the winter £250 of petrol running the rebuilt engine in. You enjoy the summers driving, then at the end of the summer you hear a familiar and dreaded sound...
Your engine out of warranty now needs rebuilding again... Of course, return to the top...
Now, I admit that this is a horror story, but it is one which HAS happened to at least one person, in fact some people have had three rebuilds!
However deep-pocketed you are, the above must be soul destroying. Under current TVR policy and what is reported on here, today the above can still happen.
Ownership is a risky business, but I truly believe that the huge majority of the 'bad vibes' on this subject, and discussion is caused by TVRs own policies and standards of customer service and satifaction, not when the car goes right, but what happens when it goes wrong.
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