Call out payments ?

[zippy3x]

J4CKO said:

Progress, without any further prompts as well, last communication on the matter from me was 23rd Dec.

"I can confirm that we have / are in discussions with HR regarding your on-call support for ****. To date, we have not had approval from ******* and so it has to be referred to her manager for review. Please accept my apologies for the delay in payment."

So, looks like they have gone above the person delaying it.

Hmmm, perception is a wierd thing. You see progess, I see you being fobbed off again.

They're managers, remind them of SMART goals. Specifically point to "Time bound"

[J4CKO]

zippy3x said:

J4CKO said:

Progress, without any further prompts as well, last communication on the matter from me was 23rd Dec.

"I can confirm that we have / are in discussions with HR regarding your on-call support for ****. To date, we have not had approval from ******* and so it has to be referred to her manager for review. Please accept my apologies for the delay in payment."

So, looks like they have gone above the person delaying it.

Hmmm, perception is a wierd thing. You see progess, I see you being fobbed off again.

They're managers, remind them of SMART goals. Specifically point to "Time bound"

Will see how it pans out this week, got the email at 11:20 on the first proper day back after the break with an apology for the delay, without sending any further emails.

So someone seems to have taken responsibility and seems like they are going to sort it out.

One way or another, it wont arrive until payday near the end of the month anyway, am not panicking for the cash, just want it sorted and to try to ensure I remain part of the arrangement going forward as its pretty lucrative (if you get paid ).

Will see what happens over the next couple of days and enquire on say Thursday if no further communication.

[xjay1337]

J4CKO said:

zippy3x said:

J4CKO said:

Progress, without any further prompts as well, last communication on the matter from me was 23rd Dec.

"I can confirm that we have / are in discussions with HR regarding your on-call support for ****. To date, we have not had approval from ******* and so it has to be referred to her manager for review. Please accept my apologies for the delay in payment."

So, looks like they have gone above the person delaying it.

Hmmm, perception is a wierd thing. You see progess, I see you being fobbed off again.

They're managers, remind them of SMART goals. Specifically point to "Time bound"

Will see how it pans out this week, got the email at 11:20 on the first proper day back after the break with an apology for the delay, without sending any further emails.

So someone seems to have taken responsibility and seems like they are going to sort it out.

One way or another, it wont arrive until payday near the end of the month anyway, am not panicking for the cash, just want it sorted and to try to ensure I remain part of the arrangement going forward as its pretty lucrative (if you get paid ).

Will see what happens over the next couple of days and enquire on say Thursday if no further communication.

Send them this...................send to your line manager, HR and this other person.
That email you have is NOT progress and you are being fobbed off...
PLEASE take the advice on here and take definitive action.
Bluntly, get a back bone.
I know you don't need the money, but that's IRRELEVANT...........................................


All the best

Hello

While I appreciate that there has not been approval for the monies owed, and this is outside of your direct control this has been on-going for 3 or 4 months now - I can no longer afford to wait on this payment.

Due to this, I am no longer working outside of my contracted hours until such point where the monies due have been paid.

Kind regards
Jay

[J4CKO]

xjay1337 said:

J4CKO said:

zippy3x said:

J4CKO said:

Progress, without any further prompts as well, last communication on the matter from me was 23rd Dec.

"I can confirm that we have / are in discussions with HR regarding your on-call support for ****. To date, we have not had approval from ******* and so it has to be referred to her manager for review. Please accept my apologies for the delay in payment."

So, looks like they have gone above the person delaying it.

Hmmm, perception is a wierd thing. You see progess, I see you being fobbed off again.

They're managers, remind them of SMART goals. Specifically point to "Time bound"

Will see how it pans out this week, got the email at 11:20 on the first proper day back after the break with an apology for the delay, without sending any further emails.

So someone seems to have taken responsibility and seems like they are going to sort it out.

One way or another, it wont arrive until payday near the end of the month anyway, am not panicking for the cash, just want it sorted and to try to ensure I remain part of the arrangement going forward as its pretty lucrative (if you get paid ).

Will see what happens over the next couple of days and enquire on say Thursday if no further communication.

Send them this...................send to your line manager, HR and this other person.
That email you have is NOT progress and you are being fobbed off...
PLEASE take the advice on here and take definitive action.
Bluntly, get a back bone.
I know you don't need the money, but that's IRRELEVANT...........................................


All the best

Hello

While I appreciate that there has not been approval for the monies owed, and this is outside of your direct control this has been on-going for 3 or 4 months now - I can no longer afford to wait on this payment.

Due to this, I am no longer working outside of my contracted hours until such point where the monies due have been paid.

Kind regards
Jay

Someone has said they are dealing with it, have said will give them until Thursday and then query further, maybe take hostages, start a siege

I think it will get sorted this week.

Despite appearances, I can be very assertive, aggressive even but have learnt to only resort to it when I really have to, and other approaches have failed.

[vaud]

[CharlesdeGaulle]

xjay1337 said:

Send them this...................send to your line manager, HR and this other person.
That email you have is NOT progress and you are being fobbed off...
PLEASE take the advice on here and take definitive action.
Bluntly, get a back bone.
I know you don't need the money, but that's IRRELEVANT...........................................


All the best

Hello

While I appreciate that there has not been approval for the monies owed, and this is outside of your direct control this has been on-going for 3 or 4 months now - I can no longer afford to wait on this payment.

Due to this, I am no longer working outside of my contracted hours until such point where the monies due have been paid.

Kind regards
Jay

I'm not really sure why you're getting so stroppy about this. Jacko has been sensible, balanced and pragmatic about this throughout, and yet you keep recommending he goes-in all Bruce Willis. He knows the environment better than anyone, and he's playing it long, with an eye to being valuable to his employer for the long term and benefiting from that long-term relationship.

Speaking frankly, he sounds like the type of on-call emergency bloke I'd want to have on the book; you don't.

[Dromedary66]

I can only assume you get 1 call or less a week? I don't believe I saw you mention the volume.

I can't imagine how else you'd have tolerated doing it for nothing for so long plus the fact that if they do ever decide to pay you it will probably be on a lower rate than advertised.

[J4CKO]

vaud said:

Funny, but not something I even say in jest at work

[J4CKO]

Dromedary66 said:

I can only assume you get 1 call or less a week? I don't believe I saw you mention the volume.

I can't imagine how else you'd have tolerated doing it for nothing for so long plus the fact that if they do ever decide to pay you it will probably be on a lower rate than advertised.

Not had a call yet to be fair, but I do a proper connectivity check every week, have an update with the admins and keep drilled on the system, something I will be keener on once I am being recompensed for it.

Its easy to just take the money in these circumstances but just when you least expect it, system is down, laptop is flat or your logins arent working, you arent current and you cant do what you have been paid for, thats a pretty lonely place when a key system is down, its all in the prep and not getting complacent.

[J4CKO]

CharlesdeGaulle said:

xjay1337 said:

Send them this...................send to your line manager, HR and this other person.
That email you have is NOT progress and you are being fobbed off...
PLEASE take the advice on here and take definitive action.
Bluntly, get a back bone.
I know you don't need the money, but that's IRRELEVANT...........................................


All the best

Hello

While I appreciate that there has not been approval for the monies owed, and this is outside of your direct control this has been on-going for 3 or 4 months now - I can no longer afford to wait on this payment.

Due to this, I am no longer working outside of my contracted hours until such point where the monies due have been paid.

Kind regards
Jay

I'm not really sure why you're getting so stroppy about this. Jacko has been sensible, balanced and pragmatic about this throughout, and yet you keep recommending he goes-in all Bruce Willis. He knows the environment better than anyone, and he's playing it long, with an eye to being valuable to his employer for the long term and benefiting from that long-term relationship.

Speaking frankly, he sounds like the type of on-call emergency bloke I'd want to have on the book; you don't.

I can see both angles, it at times annoys me and I go through the mental process, but I am softly softly for now, I am secure in my own ability to negotiate and stand my ground, when I need to, not felt the need to raise it a notch yet, got some response so that will do for now.

[xjay1337]

CharlesdeGaulle said:

I'm not really sure why you're getting so stroppy about this. Jacko has been sensible, balanced and pragmatic about this throughout, and yet you keep recommending he goes-in all Bruce Willis. He knows the environment better than anyone, and he's playing it long, with an eye to being valuable to his employer for the long term and benefiting from that long-term relationship.

Speaking frankly, he sounds like the type of on-call emergency bloke I'd want to have on the book; you don't.

It's not stroppy at all.

I recommend that he stops being all nicey nicey.
This is not the first time he's asked
It's been going on for 3 months.

You don't think I would be good on-call because I want to be paid for my free time?

If I am on call and I'm not paid after one month I will send an email.
If after 2 months I will send some more emails and maybe a face to face to discuss the delay
After 3 months I am not doing on-call until monies paid.

You know nothing about what I would be like to work with.
You may not appreciate being paid for your work and time , but I do.

[vaud]

And if you change the scenario from employee to external supplier, it wouldn't be months of not being paid before they cease service...

[Pegscratch]

Just to echo the previous two points, really. If I don't pay a supplier for three months, service will have stopped a good while before then. "Being a good employee" doesn't have to equal "being a walkover". Whilst I'd leave the OP where he is now in terms of action, suggestions that others who would have been more forceful months back are bad employees or people you wouldn't want on call are just fking ludicrous.

[wiggy001]

J4CKO said:

Will see how it pans out this week, got the email at 11:20 on the first proper day back after the break with an apology for the delay, without sending any further emails.

So someone seems to have taken responsibility and seems like they are going to sort it out.

One way or another, it wont arrive until payday near the end of the month anyway, am not panicking for the cash, just want it sorted and to try to ensure I remain part of the arrangement going forward as its pretty lucrative (if you get paid ).

Will see what happens over the next couple of days and enquire on say Thursday if no further communication.

If your employer was in any way competent, and if they valued you at all as an employee, the money would be in your bank tomorrow.

And by "tomorrow", I obviously mean the day after you first reported that you hadn't been paid for the time you had worked.

It's attitudes such as yours that allow crap employers to treat their staff like st

[vaud]

wiggy001 said:

If your employer was in any way competent, and if they valued you at all as an employee, the money would be in your bank tomorrow.

And by "tomorrow", I obviously mean the day after you first reported that you hadn't been paid for the time you had worked.

It's attitudes such as yours that allow crap employers to treat their staff like st

Yup.

OP, 2 points:

1) Is the manager aware that it is £1000s and not just one missed payment? Could they be thinking it is just a small amount of money?

2) As noted, HR could issue a payment immediately, no need to wait for the next payroll. Manual payroll jobs can always be done.

[ruggedscotty]

I worked for a bank -

technical engineering - call out was good - payment for a week of on call was around 500 just to carry the phone and be available. If you were called out then you were on 1.5 or 2 time depending on what the time / day was.

you are a resource - if they need you to be available then they should be paying. they wouldn't think twice about getting a contractor out and that is usually big money when they do that. so what the difference when they need someone to come in from their rest time ?

I also had someone play silly a while back, I had AP tickets to allow me to issue permits for HV and other disciplines. I checked a pay line and found that the AP payments had stopped. I informed my manager and then proceeded to pull the 4 jobs that were on the go at the time that needed AP supervision. Again were there to do a job and we get paid to do that job, but if a company starts to mess about with your money then you need to take that to task, being meek about it achieves nothing and they will keep doing it. I cancelled the permits and brought the work to halt until that money was paid.

never mess with a working mans wage.

[Flooble]

xjay1337 said:

I don't think it matters.
The OP is managed by his line manager so any problems are for him to deal with.
If Overtime is not paid (as happened to me once), one email to my line manager and it was sorted within 2 hours with direct payment made to me.
The way this has been handled is a complete joke.

It's too narrow a viewpoint to consider that line manager will sort it. Look at it holistically, work out where the levers of power are and pull on them. You know how the MD's Secretary can get things done? It's not because secretaries have lots of power, it's because of to whom that particular secretary reports.

Ultimately the line manager will have several competing priorities and J4cko's pay is only one of them. As long as the system is covered and the only pressure is an email once a week, that doesn't rate as important compared with a customer screaming their system is down or the line manager's manager shouting for reports.

J4cko could start (a) emailing every day, or (b) refuse to do on-call cover. But (a) will just wind up the line manager and make life unpleasant while (b) will do the same. Ultimately the pain the line manager will feel from the mere threat of J4cko pulling support is insignificant (not their system, at worst someone from another department will have a moan but the other department has no authority to demand J4cko's labour).

Hence the more effective approach is to work out who has the power to get the payment authorised and will feel actual pain purely at the threat of having to tell the customer their system is not supported. Find that person, point out the situation they are about to find themselves in, and it gets resolved.

No point lLeaving it to someone (the line manager) where they see no difference between J4cko being paid or unpaid. It needs to be someone with a reason to get it paid beyond "being a decent chap" or "doing my job". They need to fear actual consequences.

[J4CKO]

wiggy001 said:

J4CKO said:

Will see how it pans out this week, got the email at 11:20 on the first proper day back after the break with an apology for the delay, without sending any further emails.

So someone seems to have taken responsibility and seems like they are going to sort it out.

One way or another, it wont arrive until payday near the end of the month anyway, am not panicking for the cash, just want it sorted and to try to ensure I remain part of the arrangement going forward as its pretty lucrative (if you get paid ).

Will see what happens over the next couple of days and enquire on say Thursday if no further communication.

If your employer was in any way competent, and if they valued you at all as an employee, the money would be in your bank tomorrow.

And by "tomorrow", I obviously mean the day after you first reported that you hadn't been paid for the time you had worked.

It's attitudes such as yours that allow crap employers to treat their staff like st

They arent a crap employer, I feel fairly well looked after by and large, get paid adequately, decent holidays and various other benefits.

This isnt some sketchy small or medium organisation, its a big company, the problem is this is out of the normal run of things and its not getting dealt with properly, I am giving the lady who contacted me until Thursday to come up with something. If nothing transpires then I will step matters up a couple of notches.

Am pissed off the HR woman, and the line manager involved have not seen fit to reply to my email from over two weeks ago.

[CharlesdeGaulle]

xjay1337 said:

It's not stroppy at all.

I recommend that he stops being all nicey nicey.
This is not the first time he's asked
It's been going on for 3 months.

You don't think I would be good on-call because I want to be paid for my free time?

If I am on call and I'm not paid after one month I will send an email.
If after 2 months I will send some more emails and maybe a face to face to discuss the delay
After 3 months I am not doing on-call until monies paid.

You know nothing about what I would be like to work with.
You may not appreciate being paid for your work and time , but I do.

I guess I might have been a little blunt, and I wasn't referring to ability anyway, but attitude is important.

Of course it isn't unreasonable to expect remuneration for time spent working/on call whatever; obviously it's the reason most people work in the first place. However, the OP clearly recognises that large - and otherwise good - employers cock things up from time to time and his approach has been professional and with an eye on the long game. He's dealing with things proportionately and leaving himself somewhere to go in terms of escalation.

All the shop-steward types that won't do anything unless there's something in it for them immediately, or scream blue murder even when it's clearly an error, simply ensure that there is little goodwill in return when the boot's on the other foot.

[J4CKO]

One thing is, its a nice little savings plan if nothing else