Jura

[tobeee]

Anyone have experience with these guys? Been waiting almost six weeks for my wife's very-overdue birthday present (a lovely Oris Big Crown Pointer Date) and still no sign. They only communcate when I chase them, and after this long waiting I'd expect them to keep me updated! I'll cancel if anyone can recommend another dealer. Not happy!

[tobeee]

Toshi said:

Sorry to hear you're having problems.

I assume your complaining about the lack of communication? I'm guessing the delay is due to Oris being slow in supplying the watch rather than Jura? No excuse for bad communiucations though

I've bought a couple of watches (Anonimo) from them in the past and they've always been very helpful, so I'm supirised.

Yes, you are right in that it's teh lack of communication I'm disappointed with. They have said they're still waiting on the delivery from Oris in the past, but only when I chased a week after the due delivery date (about a month ago) and because I wasn't aware that Oris themselves could be so slow, was concerned that I might have been scammed. They called me back tonight to say they should receive it tomorrow, so have promised to update me then. I'll update this thread again, as it does seem that the delay is no fault of Jura (who are always very pleasant!).

[tobeee]

Another update... Had a call from the manager this morning to say the watch has arrived and will be with me tomorrow! Lots of apologies, and as compensation they're throwing in a year's insurance and a winder. She must have been following this thread!

[tobeee]

Watch arrived yesterday, as promised, and my wife loves it, as hoped! It's a beautiful watch, though she can't wear it yet as I got the wrist measurements wrong, having measured her swollen wrist whilst she was sleeping and heavily pregnant on the hottest day of the year! Doh!