Mcdonalds new ordering system
Discussion
R56Cooper said:
Called at a Maccies yesterday for a nugget meal. Was stood waiting for maybe 5-10 mins. No biggie, it was lunchtime.
In that time, 3 fairly irate people came storming up the counter chasing up orders, one said she'd been waiting 20 minutes on a cheeseburger and coke.
Anyway, got my food and all was fine, the place just seemed a bit frantic and with more complaints than normal.
I do get the impression that the delivery market is really pushing the stores to the limit which is a real shame as whilst I'm not a regular, I do enjoy going there, especially after they transformed their ordering model which IMO really works well.
I know there's at least one Maccies' franchisee who reads this thread, let's hope they get their act together.
i saw similar as well, 3 returns, never seen that before. I guess that is the way but i been eating for 30 odd years and probably won't get back besides breakfast.In that time, 3 fairly irate people came storming up the counter chasing up orders, one said she'd been waiting 20 minutes on a cheeseburger and coke.
Anyway, got my food and all was fine, the place just seemed a bit frantic and with more complaints than normal.
I do get the impression that the delivery market is really pushing the stores to the limit which is a real shame as whilst I'm not a regular, I do enjoy going there, especially after they transformed their ordering model which IMO really works well.
I know there's at least one Maccies' franchisee who reads this thread, let's hope they get their act together.
R56Cooper said:
Called at a Maccies yesterday for a nugget meal. Was stood waiting for maybe 5-10 mins. No biggie, it was lunchtime.
In that time, 3 fairly irate people came storming up the counter chasing up orders, one said she'd been waiting 20 minutes on a cheeseburger and coke.
Anyway, got my food and all was fine, the place just seemed a bit frantic and with more complaints than normal.
I do get the impression that the delivery market is really pushing the stores to the limit which is a real shame as whilst I'm not a regular, I do enjoy going there, especially after they transformed their ordering model which IMO really works well.
I know there's at least one Maccies' franchisee who reads this thread, let's hope they get their act together.
I don't wish to pile on with the complaints, but on my travels last week I called into McD's in Cirencester and whilst the food was fine, the 'experience' was appalling. The queue for the drive-thru was out onto the road, so I pulled into the car park, where there was only one space left. Many of the spaces seemed to be filled with delivery mopeds and clapped out delivery cars. As I was parking I watched one Deliveroo/Uber Eats/Just Eat driver run to his car and reverse out so fast he nearly hit another delivery driver who was doing the same thing, and they then proceeding to shout and argue with each other. It was just chaos.In that time, 3 fairly irate people came storming up the counter chasing up orders, one said she'd been waiting 20 minutes on a cheeseburger and coke.
Anyway, got my food and all was fine, the place just seemed a bit frantic and with more complaints than normal.
I do get the impression that the delivery market is really pushing the stores to the limit which is a real shame as whilst I'm not a regular, I do enjoy going there, especially after they transformed their ordering model which IMO really works well.
I know there's at least one Maccies' franchisee who reads this thread, let's hope they get their act together.
Inside was a queue of irate people who were waiting for their takeaway orders, people complaining that they had waited ages for for food to be brought to their table, people complaining they had been given the wrong thing, and the now ubiquitous gaggle of delivery drives in scruffy clothes shouting for their orders.
Like I said, it was chaos.
Bear-n said:
Suggestions that the drivers are uninsured etc though don't sit well with me either - feels a bit racisty,
They may have insurance, but lots don't have business cover which they need when using their car for work. I speak from experience, I have first hand knowledge of lots of takeaway delivery drivers not having business cover. They try to claim they aren't delivering, but can't explain why their back seats are filled with individual bags of takeaway food each with a separate address label attached. Their problems continue when their car is seized from them for no insurance and they struggle to walk off down the road carrying all those bags of food.LeadFarmer said:
They may have insurance, but lots don't have business cover which they need when using their car for work. I speak from experience, I have first hand knowledge of lots of takeaway delivery drivers not having business cover. They try to claim they aren't delivering, but can't explain why their back seats are filled with individual bags of takeaway food each with a separate address label attached. Their problems continue when their car is seized from them for no insurance and they struggle to walk off down the road carrying all those bags of food.
there are by the hour insurance so should be no issues, but i guess it all adds up. i was actually thinking of doing it myself, would be interesting just not sure how much you get.Ouroboros said:
LeadFarmer said:
They may have insurance, but lots don't have business cover which they need when using their car for work. I speak from experience, I have first hand knowledge of lots of takeaway delivery drivers not having business cover. They try to claim they aren't delivering, but can't explain why their back seats are filled with individual bags of takeaway food each with a separate address label attached. Their problems continue when their car is seized from them for no insurance and they struggle to walk off down the road carrying all those bags of food.
there are by the hour insurance so should be no issues.craigjm said:
FiF said:
Bear-n said:
I feel slightly qualified to comment as I visit nearly every day (coffee, on my walk)
The Uber eats/whoever element has b
ksed the experience for anyone arriving on foot - it's absolutely mental at times, and not just weekends. Today at lunchtime was bezerk.
Suggestions that the drivers are uninsured etc though don't sit well with me either - feels a bit racisty, although TBF everything and anyone is totally invisible to them apart from their order number, but they're just trying to earn a stty living...
The fact there are locally typed & printed signs in my local McDonald's asking asking these drivers not to park in the carpark, tells you something's all a bit wrong -"Deliver our food but don't park here to pick it up".
I mean, it's a big car park too. How disrespectful is that?
It's a bonkers situation right now and I feel sorry for everyone involved.
The Uber eats/whoever element has b
ksed the experience for anyone arriving on foot - it's absolutely mental at times, and not just weekends. Today at lunchtime was bezerk. Suggestions that the drivers are uninsured etc though don't sit well with me either - feels a bit racisty, although TBF everything and anyone is totally invisible to them apart from their order number, but they're just trying to earn a s
tty living...The fact there are locally typed & printed signs in my local McDonald's asking asking these drivers not to park in the carpark, tells you something's all a bit wrong -"Deliver our food but don't park here to pick it up".
I mean, it's a big car park too. How disrespectful is that?
It's a bonkers situation right now and I feel sorry for everyone involved.
Delivery driver stopped, found to have 26 points, no licence, no insurance and failed a roadside drug test.
Still, it's just a bit racisty apparently.
Lord Marylebone said:
R56Cooper said:
Called at a Maccies yesterday for a nugget meal. Was stood waiting for maybe 5-10 mins. No biggie, it was lunchtime.
In that time, 3 fairly irate people came storming up the counter chasing up orders, one said she'd been waiting 20 minutes on a cheeseburger and coke.
Anyway, got my food and all was fine, the place just seemed a bit frantic and with more complaints than normal.
I do get the impression that the delivery market is really pushing the stores to the limit which is a real shame as whilst I'm not a regular, I do enjoy going there, especially after they transformed their ordering model which IMO really works well.
I know there's at least one Maccies' franchisee who reads this thread, let's hope they get their act together.
I don't wish to pile on with the complaints, but on my travels last week I called into McD's in Cirencester and whilst the food was fine, the 'experience' was appalling. The queue for the drive-thru was out onto the road, so I pulled into the car park, where there was only one space left. Many of the spaces seemed to be filled with delivery mopeds and clapped out delivery cars. As I was parking I watched one Deliveroo/Uber Eats/Just Eat driver run to his car and reverse out so fast he nearly hit another delivery driver who was doing the same thing, and they then proceeding to shout and argue with each other. It was just chaos.In that time, 3 fairly irate people came storming up the counter chasing up orders, one said she'd been waiting 20 minutes on a cheeseburger and coke.
Anyway, got my food and all was fine, the place just seemed a bit frantic and with more complaints than normal.
I do get the impression that the delivery market is really pushing the stores to the limit which is a real shame as whilst I'm not a regular, I do enjoy going there, especially after they transformed their ordering model which IMO really works well.
I know there's at least one Maccies' franchisee who reads this thread, let's hope they get their act together.
Inside was a queue of irate people who were waiting for their takeaway orders, people complaining that they had waited ages for for food to be brought to their table, people complaining they had been given the wrong thing, and the now ubiquitous gaggle of delivery drives in scruffy clothes shouting for their orders.
Like I said, it was chaos.
If i need a cheap small bite to eat, or just a tea, Greggs is now the goto place.
Maybe im old, but i have zero desire to mix with these delivery driver types.
b0rk said:
FiF said:
Well I may have missed it but I don't recall anyone saying it was a majority. I think it was actually suggested to punch the numbers in to see how many might not be fully legal. There was no suggestion of it being a majority. The findings could of course show full compliance, all being taxed, MoT'd, and business insurance in place.
This one, stopped last night, failed on many issues. One thought of this thread.
Maybe Uberliveroo or whoever stipulate certain conditions, they should. Do they? With what checks?Clearly matey who is off to court didn't comply with anything.
Mate that is currently "between proper jobs" is doing uber eats at the mo, they do apparently have minimum standards a car mustn't be more than 15 years old with no missing external parts. High standards! Valid driving license and insurance including food deliveries for hire/reward is required and validated online before they accept you. All good so to speak, as is he. The money for doing it correctly is rubbish.This one, stopped last night, failed on many issues. One thought of this thread.
Maybe Uberliveroo or whoever stipulate certain conditions, they should. Do they? With what checks?Clearly matey who is off to court didn't comply with anything.
Apparently what happens is some drivers after being validated cancel the expensive hire and reward policy as if you've not gone with an Uber insurance partner they have no way of checking that the policy is still in place until next renewal.
The second scam/rouse is a local gang will find someone that agrees to become registered as a driver with a clean license, appropriate car and of course sort out correct insurance. Bank account is then opened in this persons name to receive payments from Uber. The gang then employ other drivers to operate on this persons login, these sub-drivers may not even realise they are not officially "uber" drivers. Details of sub-drivers never disclosed to Uber of course. Tax situation unknown to him (but probably not declared). These sub-drivers are rostered to ensure the login is "on" 24/7, Uber don't apparently consider a login/driver doing 160+ hrs a week a bit strange or impossible. Extra revenue can be had by registering with all the delivery apps operating in the area.
He's been approached by a few to see if he would sell (or rent) his valid login to them.
This second rouse is almost certainly criminal as I'd guess are the people behind it, but its not obvious to me how uber (or the other apps) could stamp it out. Limits on working hours would I'd suspect just see more fake drivers registered. Random spot checks by Uber agents maybe to check that the drivers match those registered? This would of course cost Uber more money on a service that is already loss making. App based delivery drivers probably need some form of registration like Taxi's IHMO.
craigjm said:
Jonnny said:
WCZ said:
Had the new spicy Spanish stack last night, easily the worst special edition burger of the last decade
Zero spice, nothing Spanish about it and dry af in general
That's a shame, the chicken one sounds lovely.. Will try it soon. Zero spice, nothing Spanish about it and dry af in general
I didn't like the recent two Italian burgers, but the tiramisu McFlurry was good.
b0rk said:
These sub-drivers are rostered to ensure the login is "on" 24/7, Uber don't apparently consider a login/driver doing 160+ hrs a week a bit strange or impossible.
I don’t think that’s how it works. I think the app only allows them to be logged on to accept runs for a certain number of hours per given time period. I suppose this could be got around using different apps though.monkfish1 said:
Instead of spouting opinions on the internet, go and try what i suggested. Punch the reg numbers into the internet. I did. The results speak for themselves.
If you really want to stand around doing that then crack on I’m not sure most other people on this thread really give a fk it’s totally off topic craigjm said:
If you really want to stand around doing that then crack on I’m not sure most other people on this thread really give a fk it’s totally off topic
It’s very much on topic. We are talking about the new ordering system, so when you’ve punched in your order and then have to stand around with these filthy ignorant rude delivery guys who dominate the collection counter and make the whole experience very unpleasant then learning they don’t have car insurance etc is very relevant to the topic. k it’s totally off topic https://www.mylondon.news/whats-on/food-drink-news...
Their new store layouts will have a separate area for the delivery drivers apparently.
Not sure why you would want mcdonalds delivered, it's bad enough if you take it home from the drive thu let alone being in some drivers sweaty delivery bag while be does multiple other orders before yours.
Their new store layouts will have a separate area for the delivery drivers apparently.
Not sure why you would want mcdonalds delivered, it's bad enough if you take it home from the drive thu let alone being in some drivers sweaty delivery bag while be does multiple other orders before yours.
LeadFarmer said:
craigjm said:
If you really want to stand around doing that then crack on I’m not sure most other people on this thread really give a fk it’s totally off topic
It’s very much on topic. We are talking about the new ordering system, so when you’ve punched in your order and then have to stand around with these filthy ignorant rude delivery guys who dominate the collection counter and make the whole experience very unpleasant then learning they don’t have car insurance etc is very relevant to the topic. k it’s totally off topic Most of us don't have the stats to back up the uninsured etc situation one way or another, but there's clear evidence other than from someone checking registration numbers that liberties are being taken by some. This should be of concern to the franchisees, McD head office and the delivery app companies and of course ultimately the police, who frankly already have enough to do.
Whatever it is, it's absolutely not "a bit racisty."
SmoothCriminal said:
https://www.mylondon.news/whats-on/food-drink-news...
Their new store layouts will have a separate area for the delivery drivers apparently.
Not sure why you would want mcdonalds delivered, it's bad enough if you take it home from the drive thu let alone being in some drivers sweaty delivery bag while be does multiple other orders before yours.
It can sometimes serve a useful purpose, particularly in areas where the restaurant is in the middle of town and not a drive thru.Their new store layouts will have a separate area for the delivery drivers apparently.
Not sure why you would want mcdonalds delivered, it's bad enough if you take it home from the drive thu let alone being in some drivers sweaty delivery bag while be does multiple other orders before yours.
If we visit some of my relatives and the kids would like a happy meal for lunch, it's just much more convenient than driving into town, trying to find somewhere to park, paying for parking, trudging off to collect and driving back again.
Lord Marylebone said:
R56Cooper said:
Called at a Maccies yesterday for a nugget meal. Was stood waiting for maybe 5-10 mins. No biggie, it was lunchtime.
In that time, 3 fairly irate people came storming up the counter chasing up orders, one said she'd been waiting 20 minutes on a cheeseburger and coke.
Anyway, got my food and all was fine, the place just seemed a bit frantic and with more complaints than normal.
I do get the impression that the delivery market is really pushing the stores to the limit which is a real shame as whilst I'm not a regular, I do enjoy going there, especially after they transformed their ordering model which IMO really works well.
I know there's at least one Maccies' franchisee who reads this thread, let's hope they get their act together.
I don't wish to pile on with the complaints, but on my travels last week I called into McD's in Cirencester and whilst the food was fine, the 'experience' was appalling. The queue for the drive-thru was out onto the road, so I pulled into the car park, where there was only one space left. Many of the spaces seemed to be filled with delivery mopeds and clapped out delivery cars. As I was parking I watched one Deliveroo/Uber Eats/Just Eat driver run to his car and reverse out so fast he nearly hit another delivery driver who was doing the same thing, and they then proceeding to shout and argue with each other. It was just chaos.In that time, 3 fairly irate people came storming up the counter chasing up orders, one said she'd been waiting 20 minutes on a cheeseburger and coke.
Anyway, got my food and all was fine, the place just seemed a bit frantic and with more complaints than normal.
I do get the impression that the delivery market is really pushing the stores to the limit which is a real shame as whilst I'm not a regular, I do enjoy going there, especially after they transformed their ordering model which IMO really works well.
I know there's at least one Maccies' franchisee who reads this thread, let's hope they get their act together.
Inside was a queue of irate people who were waiting for their takeaway orders, people complaining that they had waited ages for for food to be brought to their table, people complaining they had been given the wrong thing, and the now ubiquitous gaggle of delivery drives in scruffy clothes shouting for their orders.
Like I said, it was chaos.
The normal counter has gone and it's all touch screen ordering.
All seems to work smoothly.
98elise said:
Our local one has been completely remodeled. The delivery drivers now have a separate collection area with their own entrance.
The normal counter has gone and it's all touch screen ordering.
All seems to work smoothly.
Hopefully this model will be rolled out to all McD's, as the delivery driver thing is a real issue, as can be seen from this thread. The normal counter has gone and it's all touch screen ordering.
All seems to work smoothly.
I quite like the touch screen ordering, and would rather have that over counter ordering, as it gives me a chance to browse/customise items. Eliminates the issue of the server at the counter taking the order down wrongly.
Lord Marylebone said:
98elise said:
Our local one has been completely remodeled. The delivery drivers now have a separate collection area with their own entrance.
The normal counter has gone and it's all touch screen ordering.
All seems to work smoothly.
Hopefully this model will be rolled out to all McD's, as the delivery driver thing is a real issue, as can be seen from this thread. The normal counter has gone and it's all touch screen ordering.
All seems to work smoothly.
I quite like the touch screen ordering, and would rather have that over counter ordering, as it gives me a chance to browse/customise items. Eliminates the issue of the server at the counter taking the order down wrongly.
Lord Marylebone said:
98elise said:
Our local one has been completely remodeled. The delivery drivers now have a separate collection area with their own entrance.
The normal counter has gone and it's all touch screen ordering.
All seems to work smoothly.
Hopefully this model will be rolled out to all McD's, as the delivery driver thing is a real issue, as can be seen from this thread. The normal counter has gone and it's all touch screen ordering.
All seems to work smoothly.
I quite like the touch screen ordering, and would rather have that over counter ordering, as it gives me a chance to browse/customise items. Eliminates the issue of the server at the counter taking the order down wrongly.
Keeping drive through, delivery, and eating in visibly separate makes it a better experience. You don't feel one is interfering with the other.
I also like the screens, but our local place seems to have dropped the table service, which is a shame.
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